Master Appliance Service

Highly recommend. We’ve used MAS multiple times. Paul is always friendly, a true subject matter expert at what he does, and gives us a call when he’s 30 minutes out. Yes, there is a service call fee, and it’s not cheap — but you get what you pay for… and Paul is absolutely worth it.

We’ve used Master Appliance for the last 5 to 6 years — first for a home in Reston and now with two different homes in Herndon. Most recently we used him to fix a motor in an aging refrigerator that we’re weren’t quite ready to replace. Our experience with Paul has always been fabulous. He is extremely professional, on-​time, returns calls promptly, and charges very reasonable fees. He knows his appliances and knows how to fix them; we’ve used him for 20-​year old dishwashers and refrigerators to brand new electronic LG washers and dryers. The appliances always work right after Paul has been to our house and we’ve never had to call him back a second time to fix something again. In the past, we’ve had some really bad experiences with repair people — either trying to rip us off or simply not knowing how to do their job. Paul is NOT one of these people. He is honest, respectful and good at what he does. I recommend him without any reservations.

Messaged them via their site on Sunday. It’s now Tuesday COB, and never heard a peep. In that amount of time I got a call from All Appliance Solutions on Monday, and the dryer was fixed today. Not sure how good of a job they do when they show up, but I never got to that point.

Paul is competent and British. Although my neighbor, two blocks away, he wanted $ 100, just to look at the clothes dryer, and the $ 100 did not count against the repair cost. When he did not have the part on hand to do the repair, he demanded another $ 100 to fetch the part. The parts and minor labor costed more, all totaling about $ 300. Glad I could pay for your new, big house, Paul, but I’m not happy that my neighbor insisted on $ 200 in drop-​by cost. Anyone in Vienna area wanting appliance repairs should go to Vienna Appliance. Cheaper drop-​by cost, and drop-​by cost is applied toward repairs.

Have used Paul a couple of times for three different appliances. He came when he said he would, explained the problems, fixed the problems on two of the appliances and told me how to fix the third for $ 3.

Need our Electrolux clothes washer repaired. It showed a repair code we couldn’t find in the repair manuals. Paul researched it, found the part; ordered the part and let us know when it was available. He showed up at the appointed time; was friendly and informative, even showing us what had happened to the washer in terms we could understand. Will use him again.

We’ve known Paul for years and he’s the reason why our ancient appliances are still alive. Paul’s prices are reasonable, his word is excellent, and he’s a straight-​shooter. HIghly recommended!

Paul came quickly to fix our broken washer, and also cleaned out our dryer and gave us helpful maintenance tips. Price was very reasonable and he had all the parts on his truck.
Would give six stars if I could! Highly recommended.

A friend referred me to Master Appliance. Paul called me back the evening I called. He set up an appointment for three days later and arrived on time. He was able to quickly diagnose my dishwasher problem and repair it immediately. Paul was very personable, knowledgeable, and reasonable. Paul runs this business himself and he does get really busy so be patient when waiting for a phone call.

Great and timely, honest service. Highly recommend. I called for service on my refrigerator and he was able to come out within a day. Ultimately, I will have to buy a new fridge as it wouldnt make sense to spend the money for a new motherboard. I. will definitely use him again.

Paul was great. Got back to me right away when I called Thursday and was able to come out the following Monday. Took him all of ten minutes to assess and fix our dryer, talking my husband through as he went. Then he checked out the ice maker on our fridge and showed us how to avoid the annoying noise that was making, for no additional charge.

I highly recommend this company. The owner responded quickly, he provided an excellent service explaining in detail the problems and how to fix them. He had the part with him which also helped to get the problem fixed the same day. I also noticed that he left the old motor with us which made me feel better (I feel a little weird when a company tells you to replace something but they keep the broken device/​part with them). Cant say enough good things about this Company!

Great service. Fair price.
Responded quickly and came on time.
Diagnosed problem and had part with him.
Excellent choice for repairs.
Bud D. Vienna, va

Paul Mills is the owner and sole tech in this great little company. I hired him to replace a busted water valve on my Kenmore fridge. When I first called him, I didn’t know what the problem was – or how to turn off the water supply to the fridge. He quickly suggested that I check under the sink and gave some other advice as well. (His advice was correct on all counts.)
After diagnosing the issue myself, I called him back and gave him the business. The whole thing was easy and he did a fine job getting our refrigerator back up the very next day. For the appointment, he gave an actual time. Not a «window,» an actual time. Imagine that! A professional with enough skill and knowledge of their trade to be able to accurately estimate the time needed to finish jobs.
Anyway, he’s not the cheapest around, but you get what you pay for. You’ll be happy about hiring Paul and Master Appliance Service.

In a business filled with questionable companies, Master Appliance Service stands out. They do outstanding work. Or perhaps I should say «he» does outstanding work because the owner is also the repairman. He is an expert. That said, he is not inexpensive, but quality repairs cost money.