Elizabeth Arden Red Door Spa

I have encountered skin problems off an on throughout my adolescent years and adulthood. After spending thousands of dollars on medical treatments, Accutane, you name it and I have tried it. I have found comfort in Homa. After visiting her a couple times, I have noticed a drastic difference in my skin texture and have minimal breakouts if any, which is why I had to post a review. The treatment I normally get is the microderm facial. If you have sensitive skin or mild to medium hormonal acne. I would highly suggest booking an appointment with her as soon as possible. She will take great care of you.

If you want the best facial around, make an appointment with Homa. Homa’s has been written up in Allure Magazine for her skill and technique. She’s really wonderful to work with. I have very sensitive skin and she never irritates it –which has been a problem getting facials elsewhere.

Updated review, second visit, 5 stars!
I called the spa shortly after I posted the review below, because I was growing increasingly angry about Alex’s questions/​comments and the poor massage.
Fernando, who I assume is a manager, was polite and apologetic for my experience. He spoke with the manager and they decided to not only comp me a second massage, but to refund me the cost of the first one. However, I DID NOT accept the refund. I believe in paying for the service I receive, so I respectfully told Fernando that while his offer was incredibly generous, I was happy to pay for the service, as long as the second one was done well and professionally.
Sahel did not disappoint. He is the lead trainer and for obvious reasons! He was a complete gentleman, paid attention to the areas I requested (calves, feet, neck) and gave me the best massage (not just prenatal… I mean best massage) ever.
On my way out I tipped Sahel more than generously, and thanked Fernando for helping me.
I will be retuning to the spa and specifically requesting Sahel. As I sat in the relaxation room I saw two other therapists speaking to politely and lovingly to their customers. (One even handed her plaint a decaf coffee and said, «I know you don’t like it too hot so I’ve made it not too warm for you.» How is that for customer service?!) I cannot wait to return.
Note: I saw Alex when I was there, we passed each other in the hallway. I hope he has received training — both on sensitivity and prenatal massage techniques.
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FIRST REVIEW: *2 stars
Went for a prenatal massage — I expected so much more. Alex did nothing but rub his hands up my spine then down my outer back. And rubbed my arm for a minute. That’s it. No neck. No legs. No lower back. No head. Nothing.
Nothing.
I’m beyond disappointed in the lackluster energy he put into it.
Oh, and he asked every cliché pregnancy question. Every. One. Literally, «So how is it being pregnant?» WTH? How do I answer that?
And did the checkout woman ask me how it was? Nope. Because she would’ve gotten an earful.

For a true deep tissue massage, Marlene is AMAZING. I have been getting massages for 15 years, and am always in search of someone who can really do deep tissue — chronic neck and shoulder tightness from sitting at desk/​computer. I have been going to Marlene for a year and a half now, and couldn’t be happier.

I booked a 50 minute deep tissue massage at the Tysons location. I was exactly 8 minutes late due to traffic and apologized upon arrival. I changed as quickly as I could and my massage ended starting at 13 past the hour. The massage was EXCELLENT but it ended at 53 past the hour. So my massage ended up being only 40 minutes long. Whhhhaaaartttt??? And it cost $ 145 plus tip. I understand they need to keep on schedule but cmon Red Door… I was less than ten minutes late. I won’t be coming back.

This is the most terrible spa I have ever been! I went to a few RDs in DC and Va area but haven’t seen anything as terrible as this is. I paid for two packages of full services i.e. Massage, facia, lunch, and mani and pedi. I was late for 15 min and they kept making fuss about it. When I complained to the manager on duty she came back and said she doesn’t want me to get the services because I’m unhappy and was late. I had to fight with them to get mani and pedi done bc I needed to be somewhere that evening. Oh and their beautician kept trying to sell me more expensive services that we booked for because my skin needed «more hydration». I highly recommend everyone to stay away from this location. The Pentagon city location is 100 times better and DC one is the best. c

Never thought I’d be giving this place 2 stars :(
I was lucky enough to get a treatment last minute, I called in and was instantly offered an appointment. I asked the reception if there was parking near by and she suggested that I park at the mall across the street? I was very confused by her suggestion especially when I pulled up and noticed that there was parking on the same side of the salon just steps away.
When I walked in through that famous red door I was greeted by one of the receptionist. She checked me in and took me back, I tried to ask her a question regarding other service, I wanted to add a few, but she was in a rush to get me through the spa door and into the locker room.
The locker room was small but cozy. The colors were very warm and relaxing. They have instructions on how to create your own lock code and there was 1 shower in the back and two rest rooms in the front with a sink very difficult to wash your hands in.
After I got ready I went to their waiting area which was COOOOLD! Thank God I had a warm robe on! After about 20 minutes of waiting my massage therapist approached me and quickly showed me the way to my room. She was very sweet but was talking extremely fast and seemed to be in a quick rush. She repeated a few times how the 25 min services were quick. I moved as quickly as she instructed and the scrub began.
After the sugar scrub, I was rushed to the shower area back in the locker room again (felt very weird walking that way) their shower was broken and the water was so hot that I burnt my back :-/​I tried to lower the temperature but it was stuck and wouldn’t move until I finally got the 120 temp down to 90 by using a towel. After the shower I was taken back into the room to finish the second and last part of the treatment, the moisturizing lotion.
After the treatment was over I was taken back into the waiting area. When I finished and went back up to the front to check out, I noticed a sign that said I’d get 20% off if I added another service. I was surprised that the receptionist didn’t ask if I wanted to participate. Long story short, I decided to get a haircut and blowdry. The shampoo was the BEST and I would go back again just to have Mirta wash my hair. I had a male stylist and he was nice but I questioned his level of experience through out the cut. I expressed how I wanted products to help with the frizz and flyaways and once he started blows eying I just knew I was about to deal with a lot more frizz than I had started with. The blow dry took a very long time and it was horrible :(my hair barely has any shape into it and the blowdry just made it worse. When I went to check out for my second service the receptionist tried charging me for 2 services and had an attitude when I questioned why the fee was so high.
The only reason I’m giving this place the 2 stars is because Mirta was GREAT! I’m almost positive I won’t be going back to this specific spa any time soon.

Almost nothing was normal here…
1. My first and only time here. Although I made an appointment ahead and came in store on time, the receptionists acted indifferent and held me waiting in the rest area for 30 mins past scheduled time. It was not before I approached an employee in rush on the hallway did they start realizing they had left one customer behind for a while. Later, my therapist came to pick me up explaining that they system didn’t notify her.
2. She started my facial treatment without asking any question about my skin. After going through a few prep steps, the lady first put on a very burning and for sure very painful mask (that was more a torture than a treatment). I told her something was definitely wrong and she really need to remove it immediately. She did so. I then added that I have relatively sensitive skin. She said she would replace it with a more gentle formula.
3. The second one was still burning and I again suggested her to take it off. I knew the feeling was not right after going through different facials at various locations across the world. However, she insisted that her customers have generally felt the same way I did and nothing bad happened at the end. I was convinced by her tone and decided to stay with it till the end.
4. MASSIVE REDNESS appeared on my face immediately that night after I got home (I got my treatment in late afternoon). I didn’t pay too much attention and thought they would just go away. Worst scenario being I would never go back to that store.
5. I woke up the next day frightened to see a nail-​sized SCAB!!! right on my cheek and I couldn’t even cover it with concealer or any type of makeup because it was so «outstanding».
6. 2 days later. The scab fell off but what’s left was a light-​colored SCAR. I applied concealer on it everyday under my makeup and massaged it with bio oil at night for a week until it’s almost gone. The store should feel lucky that this injury was not a long-​term one, otherwise I would seek other ways.
Tip: If you have a RELATIVELY sensitive skin like mine, think twice before you enter that red door. Trust me, it’s worth the time.

Real Bummer! I do not normally go here for services but I had received a gift card for a massage and booked an 80 min deep tissue massage with Alexander. I generally like to go to guys for massages bc typically they are stronger. To say I was disappointed is an understatement. I have had hundreds of massages over my life, but this ranks down at the bottom which is an incredible disappointment considering the $$ my husband spend on the gift card. Here are the details.
— he was 15 minutes late and no one ever updated me to let me know
–nice guy, but obviously fighting a cold as he was sniffling the entire massage
–His pressure was incredibly light for deep tissue.
— He used the same two strokes the entire time on my body. No digging into the muscles to work out the knots, but up and down stroking on legs, back, arms, etc to the point that the areas got numb. You know that point in a massage where you want to say «move to another spot»
–He seemed very green, like he is brand new to massaging or had never done deep tissue before
–I specifically requested that he target my glutes– he left the sheet over my glutes the whole time and did not massage but rather pressed his elbow down in various spots the whole time. Press, lift, press, lift– not working his elbow into the muscle to move it, release it or get under it.
–He unevenly massaged my body– spending too much time on my side of my back and completely forgetting to do strokes on the other side to mirror what had been done.
–Four times he bumped the table causing the whole thing to shake
–At check out, not one person asked how my services were.
So here I am. For the money spent, $ 215 for 80 minutes, that was a complete waste of money. The massage was so bad that during it, I almost asked him to stop, so that I could leave. I am not a difficult person and generally do not complain about service, but I simply could not be silent. Save your money. I will not ever be going back to this salon in the future, which is unfortunate as it is close and a place I could have referred several of my clients to. BIG THUMBS DOWN!

I am a regular customer at Elizabeth Arden Red Door and would highly recommend for massages and facials. Ask for Homa if your services include a facial or microderm. She is very knowledgeable and will give great guidance on caring for your skin.

Go to Kathy for manicures!
She was pretty awesome with her service; it was such a relaxing experience. For me, when i go to nail salons i like to be in my own zone and be quiet. Most places the technicians are talking with each other and it looks very unprofessional. Kathy was very gentle with my hands, especially on the cuticles. So many other salons i’ve been to, they do whatever they want my hands without asking and starting going at it. Then at the last 10 minutes of doing my nails, she made a simple conversation with me in a quiet voice (not to disturb others) and I felt very satisfied with the overall result.
The only reason why I gave 1 less star, is because the receptionist could have been more welcoming. They were kind of cold and short with their words.
Other than that, I will definitely come back here again. Thank you Kathy!

I tried there «clarifying facial» today and I feel so relaxed! $ 150 is not bad for an hour. Facials range $ 90-​$ 260. Ruth looked at my face and skin, made suggestions on which facial would be best for me. The experience was so relaxing, and I felt so refreshed afterwards. She even did a moisturizing thing to my hands where she put lotion, then a plastic bag like thing, then a heated glove over that. I kept falling asleep while on the table. Afterwards she gave me pointers on what to do to fix my problem areas. Like using a warm towel is a must, to rid of the inflammation she sees on my chin area. Her tips did not include the products. She did not try to force me to buy anything afterwards. Although, the way my skin felt, I did buy some things from there :) I’m going to be a regular here.

Lets talk about something we usually doing like talking about, but is a necessary.
I can say that I’ve always started out with Red Door Spa as one of my staple go-​tos because you know it would be pretty safe considering the reputation. Ladies we’re setting the standard. When you pay X amount of dollars you’d expect the highest level of service, comfort, and 100% professionalism catered to each owns personal liking.
Brazilian bikini waxes and regular bikini waxes are a necessary. Let’s just say «We’ve heard it’s the best thing to do for us women, but super freaking terrified of all the pain other issues that may come with it!» I was hesitant myself, but for any first timers I recommend: 2 advils, a few shots of X alcohol, and what ever else that could relax your mind and body. (If you are concerned about Marcela asking you if you have booz on your breath– don’t worry. I’ve visited her after a few happy hours or two myself)
Speaking of Marcela… I would like to tell anyone and everyone who is potentially or and old customer who never had a preference for Brazilian’s she is the best 100% top notch kinda gal. I cannot tell you, how happy I am to have found her.
When I talk about standard– her standard and attention to deal is impeccable. I’m one to be a little OCD in that department. I mean if i’m going to pay for a service i want it done, and done right. Can I give cost with the association of the location of where she is going. First of all hair, is everywhere, anywhere, and in any place. Also the way that hair grows and the way that it is removed ensures longer lasting results. Oh and if you do decide to shave I can almost guarantee that she can fix you up in at least 2 sessions. (Obviously depending on hair type.) The wax is a hard red wax that doesn’t require strips. She does it in about 20 mins and is the fastest and least painful. The pain is less than stubbing your toe or a bad indian burn. She is the most warm and inviting lady i’ve ever met. Seriously, especially in that situation. She’s just like your best friend who your just shooting the s*** with girl talk, 30 minutes of fabulous therapy, real life, girl power, and whatever else is on your mind. She’s so good at letting you know when there might be a certain area of sensitivity and she alleviates it immediately. Profanity is 100% acceptable– she is ripping out your hair.
May I also recommend the 2 most amazing products that coincide with an great Brazilian bikini wax. The first one is this roll on called E-​Solutions. It’s razor relief calming skin jel. Rol that bad boy on the day after your shower and it insures that you’d hopefully (cross your fingers) don’t get and ingrown. The second one is– I’m going to have to re verify with Marcella but it is this soap bar. What it consists of is this Clay Mask-​Esque with natural exfoliating (almost looking like oatmeal) pieces. It’s amazing. Especially the second and each day on. It alleviates the potential of in-​growns as well and also helps the hair that does come in a lot smoother and thinner. When Marcela asks you about these products, buy them– and me some too because i’m almost out ;)!!!
I hope that you find this review helpful because I truly feel like people aren’t communicating much about such topics and its really great if you can find a reliable, comfortable, and seemingly painless process with someone as awesome as Marcela.

I have had two terrible experiences here. In the first instance they over processed my hair because the color of my highlights turned out orange and they had to redo it. I had to come here again over Mother’s Day because I got a gift certificate. The hair dresser didn’t show up!!! They ruined my Mother’s Day plans and offered a 20% coupon. You could not PAY ME to come here again. As I’m typing this someone is at the counter in front of me is making a complaint that her massage was terrible and the service is horrible here. STAY AWAY! I work my ass off to treat myself every now and again and these people do not deserve my time of day.

Generally speaking, I am not big fan of spa and this was my first visit to Red Door Spa, Thanks to a gift card from my boss, Nice!
Really loved my experience here. It’s fun to go to a place where you can get a different experience than regular spa or massage places!
Friendly staff, great massages, and very relaxing atmosphere. Do not know of their pricing since I did not pay or ask.

Just wrap me in a robe and give me cucumber infused water. Love this location. It works well when I have errands at Tyson’s Corner. Be good to your hair and nails. Take them here.

This location is great — clean, classy, efficient. It’s also got the extra frills of a nice hotel spa, if you are looking for that. I got a 50 minute swedish massage and my masseuse was great. Price point is about right for this area for massages.

Was able to call in for a Mani Pedi and get in right away.
I opted for the Pomegranate pedi and warm cream mani with gel add on.
My technician was Chi, she was very sweet and meticulous at her art. Hands down one of the best mani+pedis I’ve ever had.
This was my first time at the Tysons RD and it was nice. I usually go to Fairfax corner but I must say this location is easier to get to and more intimate. Everyone was super kind and accommodating.
I will be back for sure!

I’ve been twice now in two weeks for hot stone massage with Lynn.
Pros:
–I felt front desk was very friendly, quick check-​in/​check out
–Free Valet parking
–Signature robe is luscious
–My masseuse was awesome and listened about my problem areas
Cons
–Valet is shared w/​Chef Geoff which is a lot of waiting. Save the time and just park in designated spots around corner
–Do NOT shower. There is one shower for the ladies and the shower heads are completely crusted over w/​mildew and mold. I did not realize until in shower. The shower heads are disgusting. Also the grout on the walls are so dirty.
–Waiting room is small and people are constantly stepping over you
However, I though it was better service than Pentagon City. I will never shower there but it’s okay. I felt relaxed and well taken care of.

I’m not even sure where to start. Perhaps «this is the worst facial I’ve ever had» provides a good overview of my experience. To preface this review, I’ve had facials done at other Red Door Spas, along with a variety of other services. My favorite locations are Fairfax and Bethesda because their high quality is what I have come to expect from the EA Brand. I have no idea how the Tyson’s Corner location is still in business, especially surrounded by such high-​end stores like Hermes and Tiffany. It’s really appalling. Furthermore, as many others have mentioned, the waiting area and changing room is just too small, especially compared to other Red Door Spas.
Anyways, I booked an appointment for Spa Week, but should have known something weird was going on when I was immediately asked if I wanted the microdermabrasion and/​or oxygen treatment for extra. I’ve never tried either, so I thought why not, I’ll treat myself to the microdermabrasion. Boy, that should have been a red flag. As soon as I laid down for my facial, I was being upsold for a number of different products and procedures — including the oxygen treatment, which I already specified that I did not want! I felt like the whole «experience» was a series of high pressure sales tactics, and I was trapped so I had to continually say no. It got worse and worse. Perhaps this technician does not understand what customer service means or how to talk to clientele — it was so awkward. She actually started assuming that I didn’t want to get the oxygen treatment because I did not have the money to do so, and told me to plan my budget better so I could get facials more often. I was mortified and did not even care to tell her that I thought it would be too much for my skin all at once. Regardless of my reasons for not having multiple treatments done to my face in one sitting, her behavior was atrocious. Along with all of this, she complained that she was doing appointments back to back, yet my appointment lasted for about 45 minutes when it should have lasted an hour. It was so unrelaxing that I think I left more stressed than when I came in.
I’ll stick to Fairfax or Bethesda next time, even though I live so close to this location. What a shame.