Elements Massage

The massage staff is great, but the front desk staff is not. They just sit up front and gossip the entire time. It makes it uncomfortable and unbearable to come. I canceled my membership and stopped going there. Also, when you would call to make an apt it was like you were annoying them by asking them to find a date to get you in.

I have not had an opportunity to use their services, nor will I. I called and made an appointment with a pleasant woman this morning, then received a call to confirm details a few minutes later. When I returned the call the «manager» answered and was rude and disrespectful. Over talking and cutting me off is not how you welcome a potential new client. I told her to cancel my appointment and told her the reasons why.
She may not have realized it, but I could here her attempting to suppress laughter while I was talking to her. Clearly, the «management» needs training in professionalism. Even after seeing the recent bad reviews from other Unilocalers, I wanted to give this place a chance. I know to follow the advice of others here in the future.

Great experience, I travel a lot and this was the first massage I’ve gotten in this area. Val was great and hit all the spots that were giving me issues. Very relaxing atmosphere as well, I’ll certainly be back.

Update: I have updated this review to 3 stars (From 2), The manager/​owner responded to my concerns and reached out to address the issues. At the time I did not feel like complaining to the person at the desk in front of other clients but it seams that the person at the desk was/​is the manager/​owner. It was extremely pleasant to hear that a business owner cares and followed up with a Unilocal review moments after a posting.
Original Post:
If it were not for the nice gentleman at the reception I would give this place a one star.
When I walked in 10 min prior to my appointment I was welcomed and asked to fill out paper work I was told about the wellness program and that my massage would begin soon. It was not until 13 minutes after my appointment I was finally taken back, The therapist was friendly but that about it. She asked me what I wanted to focus on and I was very clear that I only wanted to focus on my Back, Neck and Shoulders. She then asked me to undress and left the room she returned a few minutes later.
I generally get a massage once a month and just moved to the area and thought i would try a new place. During the massage I felt anything but relaxed, the therapist has very rough hands that felt more like sand paper or a cats tung, and to top it off she seamed to forget how I just wanted to focus on my back. She also spent an unusual amount of time poking her finger into the point on the pack of my head and this was one of the most uncomfortable feeling i have ever experienced the pressure she kept applying felt like i was being held up by a hanger hook to the back of the head. As I write I feel more stressed reflecting back on the experience…
The massage finished just short of the hour and I felt very jipped if I wanted a 45 min massage I would have paid for one at the mall and it would have been better. Even being in the open inform of Macy‘s,
Save your time and money!

I emailed/​put a request online to set up a massage for my wife. Their online system was alright, and I was able to schedule something for a few days later in the afternoon. I put all of her info in, including her email so they could send a follow up to confirm. I asked my wife the next day if she had heard from them yet, and she had not. The day after that, she still had heard nothing so I was beginning to wonder if my online request even went through. By this point, my wife didn’t really want to go anymore, so she decided to call and cancel. She was not able to get anyone on the phone, so she left a message with her name and phone number and requested a phone call back. We never received a call. What?
For a company that is relatively new, one would think they would focus on customer service to win people over.
My review is solely based upon absolutely zero feedback at all, after multiple requests. They could have great services and who knows, they might have had two new members. Instead, I will more than likely go back to Massage Envy when the time is right, because they call to remind of appointments, respond to emails, and always call back… or even answer the first time where you aren’t required to leave a message. I was excited to eventually try this place out (assuming my wife liked it), but they won’t be getting a single penny from me. Go right down the street to the known brand and you’ll be happy.

Your marketing game is strong, but your services suck!
I love massages, but I also loved good deals do when I saw the intro offer for what I thought was a new massage studio, I made an inquiry. Within 15 minutes, I received a call to schedule an appointment with Elements.
I was excited about the appointment as I had been in Vegas at a three day conference I badly needed the massage. Well I’ve had a bad massage before, but this takes the cake! This by far is the worse massage experience that I’ve EVER had! From the onset of the massage therapist (Phyllis) placing her cold hands on me – I was ready to get up off the table and go!
It only got worse and over the corse of the session. I found myself wanting to ask her to ‘stop’. What should have been a soothing, confident and comforting touch was a clumsy, have hearted massage coupled with periods of heavy breathing and her fumbling to find her footing. She never once asked if the table was comfortable and warm or more importantly if her massage touch was to my satisfaction. If I had to guess, I think she is very inexperienced. She needs more training or Elements needs to hire more competent massage therapist.
Upon leaving of course I was asked by the gentleman at the front desk I am most certain is the new owner. I explained my dissatisfaction with the service while he apologized he explained that there is a satisfaction policy and asked if I wanted to come back at a future date for a session with another therapist. I think that was a nice gesture, but WHY would I want to come back if I didn’t like it the first time. How about you comp my current first time visit or at least offer a discount.
It’s not worth the trip ladies, special offer or not! For the normal pricing stick to your more well established day spas.

Great massage every time.
Heather is great, she always goes the extra mile to fit your schedule and seems to really care that you have a good experience.

My masseuse was wonderful! She did a great job and even paid attention to the little details. Plus she realized I hate silence and would rather talk and made the whole thing a not-​stressful experience, right down to the ambiance!

Went here for a much needed 60min deep tissue massage while I was in the area. My masseuse Phyllis was awesome and I left feeling incredibly relaxed for $ 50! Will definitely be back next time I’m in Vienna and in need of a stress reliever.

I’ve had lots of massages in my day, but none in about 4 years. Way too long! I saw the special introductory offer on Facebook and decided to take advantage of it. John and I emailed back and forth a few times, he was most accommodating. I had several appointment options and had my massage today with Terezie. It was WONDERFUL. The place is very pleasant and clean, convenient location, lots of parking. I’ll be back! Often!

I called last minute asking for a massage at the same appointment time for me and my wife, based on referrals from good friends. John was very accommodating and got us in with Phyllis and Terezie at lunch time.
WOW! Both therapist proved to be winners. Neither of us will switch next time we go.
Also, the location is perfect, with plenty of parking right outside the window, and the decorations and atmosphere in the waiting area as well as the private rooms are top notch.
I highly recommend this place. We’ll be going back, for sure.

I highly recommend Terezie for prenatal massages– I left feeling refreshed and relaxed. She also gave me tips on exercises I can do to prevent the tension from coming back. The receptionists in the lobby were both very nice and professional– the facility is also very clean with a relaxing atmosphere. I would definitely come back. Their introductory rate is a good price as well.

Did not get a massage, but Tried 3 different times to setup an appointment. Person answering the phone was very short and unfriendly. Left a couple of messages once and never got a call back. The other two times were unfriendly. Decided not to go there.

I came in for my very first massage a little while back and I had a wonderful experience. I left feeling relaxed and all my tension was gone. I work in a very stressful environment and I left feeling as though Preston worked months of it out of my body. I work in the shopping center and it is very convenient for me to come in and relax. The staff is very warm and welcoming and made sure I was satisfied with my session which I undoubtably was! I would recommend this place to anyone looking for a place to unwind.

Went to Elements Therapeutic Massage in Vienna and had a wonderful experience.
From the women who greeted me at the door to the relaxing environment in the rooms to the fabulous massage this was a great spa experience.
I was so impressed I purchased two additional massages for my clients.
Great value and excellent service.

I visited Elements Therapeutic Massage in Vienna VA. as a walk in, with out an appointment, and I was simply blown away. The staff was very pleasant, the ambiance was inviting and relaxing, and Debbie was amazing. I suffer with chronic lower back and hip pain, and after the deep tissue massage I received, I felt so relaxed and pain free. What I really liked about the philosophy of Elements Therapeutic Massage, is the focus on overall wellness, and reducing pain and stress. I will sign up to become a member, and take advantage of the deep savings. When they told me my first massage was only $ 59, I was pleasantly surprised, considering a few days prior I paid nearly 4X that much at a resort spa, and can honestly share, they didn’t come close to the massage treatment I received with Debbie at Elements Massage in Vienna.

Was in Virginia for work and had a half day before the project started. After complaining to a colleague about my back and airplane seats he suggested I try an Elements Spa for a massage. Never been a big massage person but thought I would try it out… Soooooo glad I did~!
I have no idea what location Aime was reviewing. Because this location was great for me.
Ambiance– awesome
Danielle at Front Desk– awesome
Therapist Monica– awesome
Thanks Monica, really put me in a great place for the rest of my trip.
I’ll be getting a massage on a regular basis going forward thanks to this experience. .
Well done Elements–

I’m not one to leave reviews, but felt this place deserved one. A friend recommended Elements, and I’m so glad I gave it a shot! The front desk person, Danielle, was very welcoming and pleasant. I told her I needed someone that could do a deep tissue massage and she directed me to Mac. I let him know beforehand that I suffer from degenerative disc disease on my lumbar, and that I was having painful muscle spasms that day and very tight back muscles. He addressed all of my issues with the exact amount of pressure I needed, while being mindful of areas that needed extra work on. I am constantly on a quest for finding spas around DC that can deliver a good massage, but very few were able to relieve my back pain like this therapist did. Definitely a place I recommend and will be returning to!