The Fireplace Guys

I would give this business a ZERO if I could! I made an appointment for «The Fireplace Guys» to come clean my chimney. After clearing my schedule, waiting for 3 hours PAST my appointment time, (and leaving several voice mails, because no one would answer the phone at the business number) I finally received a voice message from a cell phone from area code 442. (He couldn’t call me before being nearly 3 hours late– to tell me he wouldn’t be showing up?) He claimed he’d had transmission trouble. When I tried to call the number back, the person’s voice mail was full-​I couldn’t even leave a message, so had to resort to sending a text message. My text message wasn’t even returned for another hour, and only said «sorry, broke down in Barstow.» That was all the correspondence I ever received! Needless to say, whoever was supposed to come clean my chimney could have cared less about decent customer service. I waited until today to see if I’d receive a call back from the business number I’d left my several voicemail messages to-​and nothing! These people do not care about providing customer service on any level, and I will not permit them to come into my home-​if this is how they treat a new customer before ever arriving, what am I to expect about the quality of the work they are supposed to be doing? I’ve called another company to come out and do my chimney cleaning instead.

I only gave him a 1 because I had too. Andy was horrible he lied and he dropped the Solor tube frame and faced it towards the mirror so it would not be noticed I texted him a picture or it and he said yes I dropped it. Did not replace it and he took my 2 lite fixtures when I asked for them he said I noticed it when I got home… why would he ever take them out of the house??? He said he would bring them back next visit when I asked if he had them he just said I for got them. Never replaced the badly scratched and dented Solor frame and ever brought the light fixtures back. And then fixed a light over the garage and still does not work I told him I thought it was the extension cord he said he checked it and was fine and was not even pluged in. and he also did something to my air conditioning unit. I used it the day before he came and now will not go on he installed a Solor tube right next to the unit. Please do not use him he lies and takes your property and will not bring them back and I paied 379.00 for a Solortube with a badly dented and scratched rim.

I highly recommend the Chimney Sweep Guy they are fantastic. Andy came out and put a solar tube in our home and even went over and above to make some other minor repairs at no cost and did a great job.

Had them come by today, they were very helpful and informative. I will use them every year

Prompt, professional, clean and courteous. Our dryer was not drying well because the vent was clogged. They came out and replaced the vent because our old vent was not up to code.
They did it in just one afternoon for a reasonable price. I recommend these guys!

I would absolutely recommend the Chimney Sweep Guy. They arrived as scheduled, efficient and quick, professional and friendly, and they cleaned up before leaving. We are on their list for yearly check of our wood burning/​chimney.

The guy is terrific. He also remembers to phone you every couple of years which I really appreciate. Andy is professional, courteous, and reliable. He does a fantastic job for a very fair price.

The Chimney Sweep Guy is great. He is very punctual, friendly, and very informative. He is also one of the few companies I know that works well around animals and that is much appreciated. I will only be calling them from now on.

*** LOVE ***
The Chimney Sweeping Guy is always professional, friendly & good at what they do. I will only use their services to clean my chimney. =)

Chimney Sweep Guy always does a great job. They are quick and thorough and never leaves a mess. Would highly recommend!