Swanson Graham Russo & Thomas Accounting

I have been getting my taxes done here since 1997. They have always done a good job and have always been very knowledgeable about new tax laws. The CPA that does my taxes always takes her time during our meetings and asks questions that gets me my full return.

My boyfriend filed his taxes through this company in 2012 but in 2013 he wanted to go with another company upon referral from a friend. When he called this company to find out what his pin was and make it easier on his new person (since it was not listed in the paperwork given to him), the lady was very unhelpful and disrespectful. Instead of helping us to understand whatever it was she was trying to get across, she berated us and made us feel like idiots. When I asked her if we should just have the company who would be filing his taxes for 2013 call her since we didn’t understand, she interrupted me and began repeating what she had already said but with a much more disrespectful tone.
I do not recommend this company, which is a shame because this is their first review. I don’t understand how people can be so utterly rude to their clientele when they’re simply asking questions.