Michaels

This is the absolute worst experience that I have ever experienced at any store. the customer service was horrible the manager had no knowledge of her in store products, I was very sad to find out the product that I had initially come to the store to get I was told by three different individuals that they do not carry that product when in fact another associate number 4 lead me right to the exact product I was looking for keep in mind I asked the manager did she carry this particular product and she stated that she did not. this store can use a lot of one on one customer service time and they can learn a lot from Hobby Lobby on how to treat their customers and to be knowledgeable of in store product. very sad I would give this store no stars but Unilocal requires me to give at least one so that’s all they’re getting.

I like to find cute things to decorate my house and classroom. I am not really a hobby person but I do try.
I was at the tire shop near here and I had some time to kill. I decided to walk over here and kill time.
As I was walking around the store I did find a few items that were cute. I decided to buy them. As I was walking towards the checkout I noticed a lady following a man. I stopped walking because it didn’t look right. The lady started yelling that she was an employee and the man was stealing. I was shocked and didn’t want to be around the situation.
The man started to empty his pockets and yes he was stealing but I think the situation could have been handled differently.
I didn’t find this store very clean or organized. I prefer to shop at hobby lobby.

I love the store. Has a decent inventory and nice atmosphere. Do find that the employees in these stores tend to seem disgruntled. This one is no exception.

Disgusting, small, and the aisles were not labeled. I wandered around looking for my product until I finally found an employee who guided me! This store is the epitome of the Victorville ghetto

Impressed with the store itself. They had more items then I feel other Michaels. But the check out line was ridiculous. There was one lady checking everyone out as the rest of the staff was standing talking in the back and the cashier was stuck with a customer so it help up the line. She never called for back up she just stood there waiting for someone to tell her the correct price for an item. Worst customer service ever! I waited 15 minutes in line for less then $ 5 worth of items.

This review is specifically for the framing dept. In late Oct of last year (2013)I went in to have two custom frames made to match another framed painting. Gabe went through the entire procedure of selecting, customizing and ordering the two frames at a DISCOUNTED price of nearly $ 900. Originally I wanted the frames by the first week of Dec but was told that they would not be able to have them ready by then. But Gabe assured me the frames would be ready by the week before Christmas. So the week before Christmas I went to pick up the frames and Gabe had painted them BLUE because he believed that was the color that would match my other frame best. HE WAS COMPLETELY WRONG. So they had to have the frames REMADE. This time Cynthia took over the process. Cynthia is the ONLY reason I am giving them a 2 star rating. Otherwise it would have been a 1 star or if possible 0 stars. HOWEVER, the dramedy didn’t end at this point. There was one gaffe after another in attempting to have the frames remade to the exact measurements which I had ordered. So FINALLY, last weekend (mid sept 2014) I was able to pick up the finished frames. They still couldn’t get the sizes right but I had already given up on any kind of accuracy from Michaels framing so I just decided to leave them as they were and take them home. Once I told them I was taking them, I was told it would be a half hour to do the final prep work to them. I waited, and waited, and waited, and waited!!! Good ol Gabe took nearly 2 ½ hours to do the final prep work, which still ended up looking like my 10 year old grandson’s school art project. LESSON LEARNED and it took nearly one full year to get it done.

Drove 6 miles to the store while calling about an item walked into the store and can hear the phone ringing and saw the two employees standing talking to each other and I asked them shouldn’t you answer that the one lady said no it rings all day, then I hung up the phone on my end and it stopped ringing, I told the two idiots that it was me calling about an item .the next reply was great she said «why would you call if you are already here «I walked out I won’t give money to stupid people or the companies that work for ordered on amazon instead.

Small and cluttered store. The employees aren’t very helpful but if you don’t mind looking for yourself, it’s usually possible to find what you want.
Parking is atrocious in the evenings and weekends because of Vallarta. Go in the late evening for the best parking availability, unless you don’t mind hoofing it from Timbuktu.

None of the employees give a flying crap here, but they have everything, including an extensive model collection (cars and airplanes, not hot chicks).
It is in a hood shopping center, so just be aware when you park.

I love this store as it has so much I need as an avid scrapbooker and card maker. However the store is painfully small. ESPECIALLY around christmas time with all the decorations. While they do have a lot of sales, what they tend to do is have awesome coupons for sales and then dock the really exepensive items (that you want to use your coupon on) by $ 1 or $ 2 that way you can’t use your nifty 50% off coupon because its not valid on sale items. They do stuff like that all the time. Also it makes it difficult to actually get any items I want. By the time I get off of work to buy whatever it is need, the store has been ransacked by anyone and everyone. I like the store, but i find myself going there less and less.
The check out girls are sometimes actually complaining about their jobs while they are checking you out so I guess working there isn’t a walk in the park either.