Goodyear Auto Service Center

These guys are crooks as far as I’m concerned! They have a sign that offers $ 10 oil changes in exchange for positive Unilocal reviews, totally shady! I’ve been here 4 times and each time was miserable. Their labor rate is also $ 120 which is extremely high — as much as many dealerships.
I think this Goodyear tries to sell you services that are not needed. Their multi-​point inspection is a joke and is not focused on actually finding items needing service but instead on upselling you on fixing parts that are not broken. If you refuse these services they give you a hard sell and try to scare you into buying them.
The most recent visit I brought a car in for oil change, alignment and a multi point inspection — what a joke!
Goodyear didn’t notice that my front motor mount was broken and starting to separate which is a serious issue. Goodyear marked them as being just fine on the inspection report. Thank god America’s Tire tipped me off — their techs (who do tires only) knew as soon as they started the car that something was wrong with the mount. My windshield wipers were also literally falling apart in an obvious way (the rubber portion was cracked throughout and ripped at the ends) but they marked those as being ‘okay’.
While failing to diagnose two actual issues, they did try to get me to waste new money on all new hoses «because they were feeling soft». New shocks and struts ‘based on mileage’ — lets ignore that they are in fine condition and the car rides fine. A complete draining of the coolant recommended because it was at the lowest acceptable level on the reservoir — even though it was very clear and clean looking. All it needed was to be topped off.
They tried telling me I needed a rear camber adjustment kit installed to correct my alignment at a cost of over 160 dollars. I wanted to know how far out of proper specifications my tire was and they were not very forthcoming with details. They just told me ‘well its out of alignment and it’s going to wear the tires faster than normal’. I declined because It was more than I expected and I was a little skeptical. They gave me a hard time and wanted to know why I wasn’t doing it today.
THANK GOD I got a second opinion. I took it to Town and Country Tire and they fixed it with a basic 4 wheel alignment. Town and Country told me in no way would a kit be needed to correct the alignment, even when I asked about it — telling them it was recently recommended. I feel like Goodyear tried to rob me while Town and Country in Apple Valley had my best interests in mind.
I have other stories of miserable visits as well.
The first time was for an oil change and they didn’t bother to put a sticker in my windshield showing the mileage/​date to service the car again. As a result my vehicle was about 3000 miles overdue when I thought to bring it in for service.
The next time I came in was about 40 minutes before closing and I was again hoping to have my oil changed. I was told they already sent their techs home and no one was available to do it until tomorrow. What’s the point of advertising you stay open until 6pm if you actually close at 5? I didn’t ask for an engine rebuild, just an oil change and tire rotation — they should have been able to help me.
This next visit was almost the last straw. They tried to upsell me 30 dollars worth of worthless additives to my fuel system with my oil change. These same additives are found at the 99 cent store and are essentially useless «snake oil» anyway.
On this visit they did not remove the previous «service at this mileage» sticker and instead just put the new one next to the old one. How lazy can you be?
Overall the work done here seems low quality and the customer service is way below average. They seem more interested in upselling questionable fuel additives and unnecessary part replacements than providing solid service.

I keep coming back to this Goodyear because of the great service I have received.
George and his staff have always accommodated my needs and request. I am never oversold, as George has only sold me what he would do to his own vehicles.
I am able to view my vehicles being worked on through the lobby windows. The guys in the shop hussle to get me in and out! Mark can spin a wrench and knows his stuff.
I will continue to take my vehicles here as I have never left unsatisfied.

Lying bastards. My wife went for a simple oil change and they tell her the oil pan is stripped.
I typically take the car to a good friend’s shop for everything, including the past 5 oil changes. He lets me ANYTHING and EVERYTHING wrong and knows what he is doing.
Today Goodyear tells her she needs to spend $ 1000 (only $ 450 at dealer and under $ 100 on eBay) for a new oil pan or $ 20 to fit the wrong sized plug in as a temporary fix (which will ensure the threads are stripped now!).
Bunch of CROOKS! She ended up paying for the oversized plug because they refused to put the old one back. I guess that’s where they make up their money if you bring a coupon. This took over 2 hours! Absolutely lost all trust and a customer that lives less than 3 miles away.

Great place one time I got a flat tire and I saw goodyear they fixed it and didn’t charge me I was surprised any other place it would of been 10 bucks or more, awesome place good friendly staff since then they won my service first oil change today and like always great service, I highly recommend them.

I took my Explorer there to get some work done I found Jorge (The MGR) to be very k helpful and he knew his stuff They fixed my truck at the quoted price and did it right in rather good time I highly recomend this shop

Everyone here is always really nice and they take care of you. Great customer service and really speedy fixes. I try and come up from San Diego just because I know they aren’t going to jip me here. George is the best!

We stopped in on a weekday about ten minutes before closing time to have them check out the AC unit in our Yukon which started blasting hot air through without any warning. They didn’t have an AC trained tech on duty at that time. We were fine with that, as long as we could be promised to have it serviced first thing in the morning. According to the guy we spoke with at the counter, he scheduled us for 8am, when he said a tech would be available.
We take the car in promptly and get there only to find out that the tech didn’t show up for duty, or that he wasn’t scheduled properly to match up with our appointment time. As we’re traveling through the high dessert in summer time, we had a five our drive that day with the blasting hot climate control out of whack due to the poor communication of this Goodyear. These employees didn’t even seem to care that we told them what our plans were even though we were very clear of our tight schedule the first time we spoke with them. Highly unrecommended.

Outstanding service, have not yet been disappointed, that’s the reason I drive 70+ miles when in need of tires. Staff is courteous and friendly, the manager Jorge is an awesome guy always available to answer any questions and go the extra mile to help out customers.

Friendly service. April 11, 2013
Appointment at 3:30pm
Handed in keys.
Waited for less than 30 min.
Received keys and out the door!
I got the Full Synthetic Oil and it turned out to be about 80bucks!

I’ve brought my cars and my parents cars to this shop many times now. I like the their attitude. they tell me what I need and don’t need. I like the manager’s, Jorge, honesty in his recommendations. The guy knows what he is doing. Kelly is great with customer. Clean facility to wait in and always coffee for my dad.

I was hoping to get a good service from Good Year at Victorville, Ca. I bought my tires here few months ago. All Four Brand new Tires! for my BMW. last week I had a blow up tires on the rear side. I was told my tire didnt have any thing wrong with it. it was a bad tire per AAA Service. So, I thought to bring it back to Good Year Tire at Victorville (14 596 7^th ST) and tell them what happened. People there are not very nice. for sure this guy George Lopez! George Lopez, the store manager, inspected the flat tire in our absence and said that the ¼ inch screw was the cause of the problem so it’s not covered by the defect warranty. AAA crew who fixed the flat tire told us that there’s possibility that it’s the tire quality because the tire was new. Mr. Lopez was so rude explaining that he has like 25 years of experience in this business and he knows exactly that he’s 100% sure of what he’s talking about and he’s not open to the possibility that it may be the quality of the tire. While we are in the middle of discussion, he walked away and said he has a caller and I said why are you leaving, you’re supposed to finish this transaction before taking another one. Then he left us unattended waiting for nothing outside. I approached him why did he do that, He said he’s finalizing the papers for us. I asked him why he did not notify us so we could have come inside instead of waiting under the heat of the sun. He slammed the tickler folder on top of the counter while talking to us and I warned him to report to the Department of Consumer Affairs. I asked the contact number of his superior but he refused to give it and he told me he does not care if we go to the Bureau. This guy was so arrogant, unethical, unprofessional, and should not be involved in dealing with the customer because of his unacceptable and inapprorpriate behavior.