Cotton’s TV

1 is right. I was looking to fix my tv it had a broken screen. I was more then willing to pay the price needed to fix it. I decided to call this place to get an estimate I politely ask «I’m looking for an estimate on my tv the screen is cracked (keep in mind I have no knowledge of tv’s or the inner workings so I assume a screen would be cheap). Then in the most sarcastic tone I’ve ever heard from someone (who’s trying to win my business) I heard «IS THAT ALL!?(exclamation point is needed as he made it a point to talk loudly here)» multiple times. Dumbfounded, I replied yes… one more «is that all!?» And I was ready to hang up as this guy had already lost my business however, he did tell me screens are the most expensive part of the TV and I would be better off buying a new one ty for that… I can’t tell you about the service they provide but as far a customer service…1 star is right.

After a little over a week the service tech finally brought back my microwave (don’t know why he had to take it to his shop) he tried to install it back and failed.
This microwave is only several months old and started to act up, when he picked it up it only had an internal issue of a new magnetron & transformer. When he brought it back the extend a vent was broken and had scratches that are very visible. When he installed it he didn’t even insert it fully into the exhaust and now I have air going all through my cabinet and the microwave shakes whenever you open and close it.
And the icing on the cake he asked to use my ladder (again)…
If you are a service company then be prepared and have your own tools and don’t destroy stuff that’s not yours this company really needs to know the word
~Finesse~
Because I know I could have done a better job with the help of youtube!
Zero star’s from me!

Been trying to get ahold of them to fix my tv for weeks. Left a couple of messages and no return phone calls. Such a disappointment since I got a great quote the first time I called them

They got it right after I left a negative review. Friendly shop just needs to communicate with customers better.

FANTASTIC CUSTOMER SERVICE !!!
They go above and beyond !! So refreshing to experience such wonderful customer service… so helpful… THANK YOU :)