Charter Communications

Only because negative stars are not a choice on Unilocal.This company is nightmare their service is a joke. If you’re expecting any customer consideration or appreciation go else where. Spoke to one department which a supervisor never came on the line asked to be transferred to cancellation finally I was able to speak to supervisor Dominica which any of my efforts to be respected as a customer were futile. The service is in its infant stages I just wish they would be honest before wasting your time & money & respect costumer agreements. Whom ever you speak to make sure you get a clear confirmation of their employee Info. Not that will be of much help either.

Disgrace of a company and customer service. I attempted to deal with them again, and the operator was just so difficult. I kept telling her that I wanted her to tell me what the basic internet package was. In order for her to give me such «secretive» information, she had to go through a LIST of sale pitch questions. No matter how many times I told her I am not interested in nothing else. She would tell me she «cant» give me the pricing until she goes through her whole questionnaire. She would just go back to asking sales pitch questions, and Id keep asking for price. Several times I asked to talk to suprervisor and she just kept telling me there is nobody to talk to, but her. After the 4^th or 5^th time, she went to get a supervisor. When she got back on the line, then she was able to skip her sales pitch, and tell me the price. Waste of 30 mins.

my interaction with this company has been the worse. Over the phone customer service i really bad. I was promised a 10am appointment when I set up the service and instead got a 1−2pm appointment. Supervisors or dispatch were not willing to give me the 10am I had. I was asked by a supervisor if I didn’t want it I can cancel my install. I told him I drove hours away for the install at 10am and would appreciate if he can put it back to the 10am, but he said dispatch didn’t want to change it back.
On my second interaction with them, I called to get my account number so I can set up my online account. The representative didn’t want to give it to me even though I verified all my information she asked so I requested to speak to her supervisor. She told me I had to drive hours back to my mom’s house and get the mac address from in back of the modem. While speaking to the supervisor I was told the last rep assumed I wasn’t the account holder due to I verified my mom’s address. I told them that yes, it’s my mom’s address not mine and that is why I told them I would have to drive for hours to see the back of the mac address that they had previously asked me to cause IT’S NOT MY ADDRESS… I explained I am paying for her internet and I paid all they wanted me to pay for the 1^st payment including install with my card to confirm with her I am the account holder. Then they wanted me to verify the pin that I didn’t choose; their system chose it for me and it would be sent to my mom’s address. So again they wanted me to drive hours away and wait until it arrives so I can verify the pin on the bill. By this point I was upset and asked them to have me verify anything else to confirm my identity to proof I am the account holder and finally asked me for my credit card number which has my name and the date I ordered services and the amount. I had also asked her to read my previous interactions with supervisors and representatives in regard to the install which should be notated that I was only traveling up there for the install to be given at a time the I was promised then changed. After a while she finally gave in and gave me the account number so I set up the account online finally to avoid future representative phone interactions.
I was told by my brother that the tech even lied to him during the install and said another tech would have to come back into our house and check the internet connections. He purposely disconnected the 2^nd connection going into the house and again overall, this has been a horrible experience. Verizon is not available yet for internet. I will wait for ATT or Verizon to be able to switch then. My experience is once the experience is not good at the beginning, it will all go downhill from now on. if there was a option for zero stars, then I would select that.

Number 1 worst company, hope close down soon. The wifi is not working i make phone call they tell me will send someone come in take look is free, I ask many many time for sure it is free! She say yes on the phone, but after they came check, they charge me$ 60 for service, it is cheating so suck.

This is such a dishonest company. Their services are as bad or worse than anything else I’ve ever dealt with. Unfortunately Verizon Fios is not available in my area, I have no choice but to deal with this horrible company. The internet is constantly cutting out and or slowing down. As soon as we call to complaint about the service everything is working fine again. As soon as you hang up the problems come right back. I really believe they are manipulating the bandwidth in order to accommodate all their customers. I can not discourage you enough to stay away from Charter Communications.

We ordered two boxes last week, they were to be sent to our home and were told they would be easy for us to install… after spending hours on our own and w/​tech support a tech was sent out. Come to find out the original tech didn’t connect a splitter so our boxes were not receiving a signal… and one box was defective and didn’t work at all.
Chris was the tech sent out today. He was very knowledgeable and we now have t.v.
Chris was professional and friendly.
Thank you Chris!

I guess we shouldn’t expect understanding, respect, or cooperation from a monopoly like Charter Communications. About 2 weeks ago, my wife, using online banking, accidentally paid our 1120.00 mortgage payment to Charter. She immediately realized her mistake. Our 200.00+ Charter bill had already been paid, so we didn’t owe them any money. My wife immediately called Charter to correct the error. She spent a great deal of time explaining what seemed to be an easy fix on Charter’s part. Well, it was far from easy. so I got involved, thinking that I could persuade them to do the right thing in a timely manner. Boy was I wrong. After spending the better part of a day involving many phone calls and conversations with numerous supervisors, I was promised the issue would be resolved and we would get our money back quickly. Many days later, I received an email stating that the money would be credited back to our bank account after several more days. We are still waiting. Everyone should know that Charter’s policy and attitude are nothing less than despicable. We were treated terribly and we have been loyal customers for almost 16 years. Charter just doesn’t care. After this experience, if there was another cable company (don’t want satellite) to go to, we would leave Charter in a heart beat.

Had them several times. Never a good experience. Stuck w trying to get their internet now and had install guy at house. Said they needed to run a line. Back next day. Never showed up. I called to check status. Told national call center has no information. Only local. So I ask for the local number. And they say. Get this. You have to go into the local office to check the status. So I can’t check with a quick local call. You want bodies filling your lobby just to check status on an install? This isn’t a cancer diagnosis w my doctor. This is «are you going to install the internet cable or not?» You need me to come visit you and hold your hand to give me an update? This is one of the reasons this company is universally hated.

If I could give a negative star, I would… I am stunned at the customer service in both residential and business that Charter gives our should I say not give. I’ll start with the business side. I own a lil restaurant that relies on phone service for to go orders and for the credit card machine. When agreeing to switch to charter because they assured me I would never lose phone connection and I would have faster internet and everyone in my complex was switching, I thought sounds good… cheaper, faster, sure I’m in. Well when verizon dropped me because charter owns my line, charter forgot to hook me up. They came out and ran the line but didn’t OWN the line until the next week. You’d think they would know when to turn me on since they were the ones that ran the line and had me switch over to them. What a joke! I was out of a phone line for a whole day… No to go orders… No credit cards.nothing.Calling customer service along with my sales rep Lita, no-​one had any answers. Verizon is the one that told me what happened, ha! I lost alot of $ that day and when I called to complain all they could say is we can credit you 69.00…are you fricken kidding me. I wanted to talk to the boss but the case management guy said there is no-​one else to talk to but him. I would love to take them to small claims because I lost alot more than 69.00. To any businesses thinking of switching, DON’T! Rudest, uncaring, stupidest company ever. Switching back to verizon and I will never, never, never use Charter and will let everyone know… friends, family, and my customers. So you not only lost me, but I’m sure a few others.

Every month on the 28^th charter turns off our internet. I have been recovering from stage 4 throat cancer. Access to my information is critical! We are on a fixed income so we are paid at the first of the month. We went to the office today and the girl could quite frankly could care less! This is not the type of service we expect from a world class company! Please someone look into the management of this office and retrain this office in customer care.

In Jan2015 I switched from Verizon FIOS 75 Mbps/​75 Mbps internet to Charter 60Mbps/​4Mbps internet service. My two yr intro deal was expiring and rates were going up to around $ 90/​month.
Charter gave me 60/​4Mbps internet for $ 40/​month for year one, $ 52/​month for year two, and $ 60/​month beyond. Much cheaper than Verizon. I checked Verizon non-​intro rates and now the are over $ 100/​month.
Have to admit the Verizon service was rock solid. With Charter I have had problems when it rains, plus the modem reboots itself 1−2/week.
If you can deal with the hassle, best to jump between the two providers chasing the intro rates.

Horrible service, my whole first month I’ve never used my Internet and my tv is always freezing or you cant hear people talk and they said it was because the original guy that installed it did it wrong cause the cable wasn’t grounded right and it was «leaking», they won’t even credit me anything except for 2 bucks, they are a complete jokes, do not waste your money and save the 100 holes in your walls

I call charter and was ready to let them know I was going to switch to Verizon Fios cause charter internet didn’t have any special for current customer. They told me since I was a good customer in good standing they would drop my bill down and give me faster speed. Nice!
Thanks Charter

very very very bad customer service!!! if i could go with any different companie i would!!! do not get with charter if you have a different option!!! i would give them a –10 if i could.

I never understand the charges on my bill and when I call to ask questions they always try to sell me more services and never answer my original reason for calling. I canceled my TV and phone service, but I’m stuck with their internet service until Verizon covers my area.

the worse service in the word! they take a really long time to set up the internet, I almost gave up them.10days!10days!they can’t finish the setting up!

Suppose to come out to fix my dads phone service (no calls going out or received/​lack if dial tone). Called Tuesday suppose to come today between 8am and 10am. Idiot called and said no one home and didn’t show trying for tomorrow. Took me 2 hours on cell phone trying to get the resolved.
Last time I called tell them my mom passed away and needed to change into my dad’s name only the IDIOT customer rep would not talk to me but had to talk to mother to get authorization. Tried several times to explain that she was dead before getting a supervisor who was kind enough (lol) to talk without her consent. Gee really! Maybe they have a line I don’t know about.
Thus company is worse than comcast and I thought that would be hard to do.
Going to find new provider for dad this week.

I can’t believer every single other reviewer gave one star!
For once I can be the one to up a business, not bring them down.
Nice!
I have been a customer since I moved here almost 2 years ago and I am very happy with the service.
There are not many providers to chose from up here, I would say less than a handful, and Charter was the cheapest.
I don’t use them for TV or a homephone (why bother with one?) but their internet is excellent.
Super fast, always reliable, great signal, even for guests and on all kind of devices.
I pay $ 39 a month for unlimited everything, no complaints ever.
After the year when it was time to raise the prices, they wanted $ 60, i gave them a call and after a bit of wooing, I got $ 39 a month for another year!
As long as they keep it that low, I’ll stay with them.

Worst cable company ever. I have been all over the world and never had this much trouble with a TV service. Cuts off at random times and freezes up often. The internet services is also bad. It is slow at the best time and often not there at all. Worst service ever.

The WORST customer service ever!!! Ordered new service on a pending work order. Charter updgraded my service never mentioning it would postpone our service call during the middle of our family vacation to our cabin. Awful service. Ruined our trip. No entertainment via Internet or TV. Worst company. No weekend service calls. Seriously. Canceling service ASAP