AT&T

Came here again yesterday and nobody approach me to check my name in till I walked towards the counter and asked Lily for a belt clip case for iphone6+ and she even recommended a better screen protector and installed it for me. I always get a positive experience when I walk to this store and I am NOT affiliated w/​ATT or do I endorse this store to get positive reviews! Just a customer like you who writes positive reviews whenever I get a positive experience.

Went into the store to see about switching from Verizon to At&t I spoke the an associate named Justin he was very helpful explaining my options he even referred me to his manager Jorge to further assist me with my transaction they were very knowledgeable about how to accommodate my needs for service. I would definitely refer this store to my friends and family excellent customer service and professionalism

Jorge Montez is the guy to ask for. He takes care of our corporate account at Martinez Steel. He always takes care of whatever we need. We couldn’t ask for better service!

Vanette was an amazing sales associate! Totally recommend her for your wireless needs! She was very patient and attentive. Best AT&T service I ever had!

Today I went to the store to exchange my iPhone 6 Plus that I bought same as cash without a contract for $ 900 I got a 16 GB yesterday today I needed more memory so I wanted to exchange it for a 64 gb and the manager Jorge didn’t want to waive a $ 30 fee he wasn’t even a manager he was an assistant manager now I know why the store has only two stars their service is horrible I will never go to that corporate store again even if I have to drive down the hill he was very rude and seemed irritated. This was on 2÷12÷16 at 8:30 p. m I told the sales associates to go give me a card with this managers name on it and he was going to hear from me I owned businesses in the high desert I will never treat my customers that weight that is why my stores are number one in the high desert.

The worst service ever!!! They never greet you or ever care to help with anything the so called manager Jorge had the worst attitude. And the list goes on you would think because your dealing with a corporate store that you would have a better experience but I was wrong, and you wonder why the rating of this location on Unilocal keeps getting worse. It’s easy to care just care more. Last time I will ever go back to that location!!! Thanks for nothing.

I’ve been coming to this location for a while now, sometimes when you walk in they’re really fast, but there is just times the representatives are standing around looking at the customers doing nothing while you’ve been waiting for the past 30 minutes. They eventually do get the job done but It’s like I’m begging to get some help.

Very bad customer service very slow service made m wait more than 3 hr for changing email do not go here if you want receive good service

My experience with this store was fantastic. The sales rep Kelly went above and beyond!!! A very happy customer.

Major props to Ernesto and Diana at this ATT location!!! I had major problems with my phone and a line that someone else had started in my name. But these two amazing people took three hours of their time to deal with all my concerns. Even though it was crowded, they were determined to get all my problems fixed before I left. Resolving all my phone issues was their top priority and I definitely appreciate it! On top of fixing my old phones problems, they arranged to get me two new iPhone 6’s for less than what I was paying previously! SCORE!!! Who doesn’t love getting new stuff for less than what you’re paying now!!! Without their assistance I most assuredly would have turned my phone into a flaming projectile of death hurled from my car window! Thanks again E and D! You’re the best!!!

I love this store, the people and also the security. Service has always been excellent. From day 1 till today they make me feel like family. Im always addressed by my name when I enter the store. They know my business name and all my staff. I love the fact that ATT is the only wireless company that you can talk, text, and be on the internet all at the same time.

This is a small location, and normally has 1 or 2 employees working at a time. Given if there isn’t a big crowd in the store you only wait a couple of minutes to be helped.
Compared to most branches yes i would say it a step back but i have been ate this store a dozen times and every single time the employees were kind and helped me.
Hope this helps, happy Unilocaling!

This store has horrible customer service. Checked in and waited almost 15 mins. Saw another customer just walk right in and go directly to a rep. and get helped immediately? What the h**l. This is the second time this has happened. Never have i felt so disrespected as a customer. Also tried to speak to the manager and of course he had me standing there for over 10 mins and still did not get a chance to address my concerns with him. I have attempted to call the store 6 times to speak to the manager all I kept getting put on hold. So me and my husband decided to take our business elsewhere. I do not recommend this store.

Second time going to this location and they never greet you when you walk in or ask how they can help. They all just stand around like they can’t move… very rude and a great way to lose customers!!! They guy that helped me yesterday when I inquired about adding 2 more lines they act like they don’t know anything! Won’t waste my time or money at this location!

The store stays pretty busy, but the staff is wonderful. I was unsure of upgrading to an iPhone 6 or 6+. Diana, my store rep, went and found two of her coworkers’ phones and let me hold them and mess with them to see which one I liked the feel of more and to see if the 6+ would be too bulky. Then at checkout, I was having issues with my card not processing because I had just moved cross country (without updating my billing address) and for security purposes, my card would not authorize the purchase. Diana was wonderful and patient with me the entire time. After updating my billing address, I was able to go back in and complete my purchase. Great store.

The manager crystal and staff Diana have been awesome so helpful will stop again!!! Great job girls ‼‼

This place is HORRIBLE. we went in to get 4 phones with 10gb. For some reason we kept going over our data. We canceled our plan and got stuck with a $ 2000+ bill. When we called to see why it was so high. Apparently they added a tablet to our account. We never walked out the Damn place with a tablet ever. What rips offs they are. Horrible people, the store manager must have got a tablet under our account and kept it himself since he kept trying to force us to get a tablet.

Great service from rep Lilly. Got straight to the root of my issue and fixed it! I’ve been there twice and it was all smooth. I’ve been with AT&T for almost 20 years now. Have 10 activate lines… Rarely do I run across any issues, always encounter competent reps via phone and @ store… I guess I’m just lucky?!
Thumbs up!

I ordered and paid for my new iPhone 6 + on October 7, 2014 at the ATT store in Victorville California from a rep named Anthony M. On October 13, 2014, I received a confirmation email from ATT stating my iPhone is scheduled to ship between November 14 – 25. However, one of the phones in the order is incorrect. So I called ATT customer service and they told me they cannot change the order and I must return to the store and have them make the correction. I returned to the store on Thursday October 23, 2014 and was told by the mgr Luis Gonzalez (760)-843−0048 that they can cancel my order but it will void my promised delivery date above and I would have to wait another 6 weeks before my phones will be shipped. Needless to say I was not please. They actually made the mistake on my order and is now punishing me. I asked for his mgr name and number and he gave me a business card for someone name Christian Herrera (404)-386−1279 in Atlanta Georgia. I called and left a detailed message on his voicemail and advised him I will be calling Corp in the interim. I called the Corp number: 210−821−4105 several time and got a prompt stating someone will be taking my complaint shortly. However, after about 2 minutes the call drop. This happened 4 times. If they do not make this right I have all the time in the world to file complaints with the FCC, BBB and the PUC. Furthermore, I will blast them on Unilocal,Facebook etc. I will be relentless I promise you.
UPDATE…mid-November 2014 I got a call from a very nice lady at ATT Corp. I explained that I canceled my order with ATT and walked into the Apple Store and got my 2 new iPhones straightaway. She apologized for the experience I had with ATT and offered to issue a credit of $ 100.00 on my current ATT bill. That was sweet but I will not change my Unilocal rating because of my original experience.

I came here a couple of days ago. This place is horrible! This company is horrible! I will never again get AT&T!!! I’m am not saying this because of my experience at this store but simply because of the fact that ever since I’ve had it in march I have had nothing but problems. I’ve tried calling customer service and they have been no help at all. This location has no customer service the lady that was helping me did not help one bit in fact she seemed a bit clueless. Everyone here seems disengaged and one lady here kept on wiping the same spot of the front window because I guess shes trying to stay busy. Do not come to this location you will leave very disappointed.