Hertz Rent A Car

I would have done 4.5 stars if I could. The staff was very nice. The car was clean and in good shape. The rental price was fair. The only issue I had was I got less gas mileage then had been indicated for the vehicle I drove. It was a 4 runner and was rated at least 19 mpg, but I got slightly less than 17. Don;t know if it would have made a difference in vehicle choice, but was a disappointment from expectations. I will use this rental location again.

Had a very good experience at this location. The staff was very friendly and professional, the car was well priced and new. It could’ve been a bit cleaner but not a huge deal.
I’m dropping 1 star because they did sneak a $ 7.99 road service charge that I don’t remember agreeing to until I returned the vehicle. The rental was very fairly priced so I didn’t think there was an up charge in there. I’ll double check next time.
Other than the above mentioned, it was a great service overall and I would do business with them again.

Quite simply the only place I’ll rent from in Binghamton. The staff are always polite, cars are always clean, and in the winter, you can usually find a snowbrush already placed in your rental. No weird overcharges, no issues with overnight drop off, and no drama.

My friend and I left something in the car we rented when we returned and they claimed they didn’t find it and that they do an extensive thorough search through every car once it is returned. That is completely BS because my friend finally got one of the employees to search AGAIN for her wallet and they wound up finding it eventually. However a few days later I called about the item I left and they would not go back to check because they said they checked already. They would not pull up my information to check which car I rented. I’m going to bet one of the employees are enjoying the item I left in the car for their own personal use. Bad customer service and no honesty.

Convenient and new facility. Limited number of cars to choose. Front desk personnel could be more pleasant and learn to smile.

I’ve worked with this location twice now: for a round-​trip rental, and for a one-​way rental. Both times the staff were very courteous, providing me with pickup and dropoff service so that I could get to the rental location from the nearby university. Most importantly, the employees work at a quick-​pace, so you never need to sit around waiting.
During my round-​trip rental, they were running late and immediately offered to drop off the car with me at the university so that I could leave immediately, instead of needing to return to the rental location first. And when dropping off my one-​way rental, they resolved a billing concern immediately (refreshing!) — no arguing required from my end.
Plus, for individuals 20 — 24, Hertz will wave the underage fee if you join the Hertz Gold Family program (free) or use a coupon code they have running on their site.
Highly recommend.