Dick’s Sporting Goods

I buy, at least, one pair of running shoes a month and often stop by this location.
There is always a wait to get additional sizes as the store does not have enough people working in the department. Very rarely do they have the shoe /​size that I want; When this happens I am always told «just order it online.»
Very often, I leave this store frustrated.

My husband purchased an inflatable raft. Unfortunately after blowing it up and launching the kids we discovered it had a significant leak. While the kids were disappointed, I was amazed at the friendly service upon my return. I did not have the receipt and my husband did not use his sport card for the purchase, I would not have been surprised if they retuned the re turn. The sales clerk, Dylan went above and beyond. He was friendly, helpful, caring even apologized for the leak and he sounded sincere not robotic. Thank you Dicks and thank you Dylan! Great service recovery!

I just have one small problem with the review above.
I had been working at the store during the said time period and there is something that most customers understand but one obviously did not: we do our best. We’re not trained in guidance for shoes, we sell the brands. If you needed guidance you should have gone and picked the shoes out you liked, done research and then made your purchase.
In response to the managers call I cannot say for certain whether your «not direct quote» was even relevantly so but all of our calls are recorded so if what you’re saying is how it happened that manager is no longer there. And to just add in we’re only staffed for 2 college kids so as to not have a staff shortfall come summer.
Before Working for the store I had been a customer for 15 years, first at the Court Street location and now the Vestal one. It was a pleasure working there and was treated with respect and care, and I still am a loyal customer. The staff does their best to help out when they have the knowledge to do so. I recommend it.

I went in here one night with what I thought was a pretty clear agenda and came out frustrated, but with my purchase. That was just the beginning…
A while back, I decided I needed to start running more, and went to Dick’s to get a pair of sneakers that was better for doing that than the Converse All-​Stars I prefer for comfort. With a $ 100 budget and armed with the information «I like these two brands based on friends’ recommendations,» I thought it wouldn’t be hard to get a pair of sneakers. Of course, I hadn’t counted on Dick’s.
First of all, there were about six customers in the shoe department and only one poor girl working there. She was busting her ass, but was a glorified pack-​mule. After a long wait (particularly infuriating when other departments around us were NOT busy and had employees wandering around, chatting with one another or straightening things that already looked pretty straight), she finally joined me and i had three pair to choose between. Could she give me any guidance at all? No. I went with the cheapest one, then, because all things being equal it was cheapest. she was unable to find a pair in my size, so I moved up to the next.
The checkout process was equally frustrating, with a number of employees just kinda hanging around at the cash wrap, talking to the two who were actually working the register, while three or four of us waited in line. Yes, I know that not everyone has a drawer – but if there’s a line, isn’t it best to stay out of the way of the people who are trying to get customers out?
I got home and noticed that I had been overcharged by $ 10 and tax, but decided to call the next day when, during more reasonable hours, they may be less busy and a manager might have been on duty. When I related my story to the manager, though, his response was, «Well, what do you expect? I have a bunch of college kids working here. Clearly you don’t know enough about the shoes you wanted and had unrealistic expectations that the staff in the shoe department would know something about shoes to be able to help.»
That’s not a direct quote, but actually I’m making him sound more articulate and less prickish than he actually was.
Dick’s is overpriced and it’s hard to get served. This I knew walking in. The scope of the poor service, and the fact that the manager was OK with the mediocrity, choosing to go the route of «Eh – what are you going to do, shop somewhere else?»
Yes, I am.