Sleepy’s

I was a little skeptical of going to the Sleepys because of the reviews. This sleepys is the closest one to our house so me and my wife went anyway and the salesman ERIK was very nice and knowledgeable about all the products that they have to offer. I purchased two adjustable beds Got a great deal and the service was great.

I had the best experience with purchase and delivery
I hate buying a new mattress ! The salesman was no nonsense helped me narrow right down to what was best for me.
Within a 30 minutes I found what I found what I wanted paid and scheduled delivery for the very next day a Sunday. Sunday morning they called to confirm del time. When they arrived they were so professional and helpful! They quickly moved 2 existing beds around and set up my new king. I had a GREAT nights sleep last night and am so HAPPY.

I am REALLY shocked at all the bad reviews. To be honest, I was dreading coming to this location based on what I read but I had a wonderful experience. My husband and I just moved here from the West Coast and needed EVERYTHING for our new house. Despite the negative reviews we couldn’t find another mattress store remotely close to Montclair so we gave it a go.
The short and sweet of it:
— Service was great. We gave him our price range, he showed us what they had and gave us the pros/​cons of each one. No pressure, no up selling, just the facts. Both gentleman working were very nice!
— Quick sale. We paid, gave them our information and we were gone in less than ten minutes.
— Deliver was A+. They delivered the next day, came on the early side of their four hour window, called AND texted to let us know they were on the way, set everything up and were careful in our home.
We love our new set and are very happy with our overall experience.

Never go here. The service is horrible and there is a very tall black guy who is extremely rude to everybody who’s in there. He thinks he owns the place and has the worst service mentality I’ve ever seen. I wish I had never visited this location ever because I don’t think I will ever purchase from this company again.

We accidentally purchased the wrong item and the people at sleepy’s were able to work with us to assist in an exchange. Really could not have turned out better, especially considering they were under no obligation to assist us based on clauses clearly outlined in their receipt. very satisfied.

This place is awful. I stopped in to return a pillow that my wife bought from another sleep’s on 4÷16÷2014 The Salesman that was working was so rude. Told me that he would not take the pillow back because it was not bought at his store. (a clear violation of sleepy’s return policy) after i reminded him of his own company policy he got really annoyed at me, and told me that the return had to be done though corporate, and the return would take 3 days. Ok no problem and i left. it is now 4÷28÷2014 and i have still not received the return. I called corporate to find out what had happen. After talking to 3 different people we found out the sales man never processed my return. The only reason it got processed is because i called corporate to find out what was taking so long and lucky i kept the receipt that he gave me so i had all the proper information to clear this up. So now i haven been waiting 12 DAYS for return that should have taken 3 days and now they are telling me i have to wait another 3 – 5 days to get my return.
STAY AWAY FROM THIS PLACE!!!
DO NOT SHOP HERE!!!

BUYER BEWARE!!! This place is a customer service DISASTER. The sales people are not aware of their policies and will lie to you to make a sale. Then their customer service people will not respond or bother to call you back. My advice is to go there and check out the mattress and then buy it online from another vendor for cheaper. DO NOT SHOP HERE!!!