Walgreens

Extremely disappointed in Walgreens! First of all, this one says BCBS doesn’t carry them, so I had to pay full price for a prescription (not TOO big of a deal, since I almost never take medication of any kind), but my biggest disgust was the pharmacy attendant, who was SICK and sniffling/​coughing into her sleeve (in an attempt to not spread germs???), and after having to hand over my drivers license and insurance cards, was PISSED OFF that I asked her to wipe them down with alcohol before handing them back to me!!! Really!!! I WILL NEVER be back in here. Rude, disgusting, and not customer oriented.

Excellent customer service! I stopped here on my way up to Central Florida to get some medication for my crying kiddo, who was in pain. I was greeted by the cashier as soon as I walked in, and when she saw that I looked bewildered, she asked me what I was seeking and pointed me in the correct direction. I picked up what I needed and moved on.
My daughter felt ill and I consulted the pharmacist, next. She was very attentive and sweet, addressing my 9-​year-​old daughter personally, rather than going through me for questions, which made my daughter feel cared for, and like a little adult. She recommended some medications, knew exactly where they would be on the shelf, and told us about signs to watch out for that could end up being something serious that would require medical attention. Luckily, those symptoms did not manifest themselves.
The checkout line at the front of the store was small (only one person in front of me) but one of the cosmetics department cashiers offered to take me at her register so I had no wait at all, and before leaving, she told my daughter she hoped she felt better. Everyone was so friendly and attentive, a nice change from Miami. After some children’s Tylenol, nausea medication, and some delicious Argo Tea, we were on our way to enjoy our trip.

I consider myself exceedingly lucky to have this pharmacy in my neighborhood. Here in FL, drug stores can be found on just about every corner. You would think that the competition would foster good customer service… not so. Over the years, I have used many other pharmacies including other Walgreens and this one far surpasses them when it comes to supreme customer service.
I’ll start with the pharmacy counter itself… again and again the staff has gone above and beyond when helping me to iron out issues with my husband’s insurance. In one instance, the pharmacist spent an hour on the phone, on hold, with the insurance co,. while still working for other customers, to iron out a problem for us. Seriously. I could not thank her enough for her help in that and other situations.
As for the rest of the store, the manager is amazing. He once saw me looking for something and asked if he could help. My mother and I were looking for some cookies that she wanted that were in the sale flyer. They were sold out and so was something else we were looking for. The manager asked, what else can I get for you? Give you a deal on to make up for being out of stock on your items? I picked out a box of SF Whitman’s candy and he marked it ½ off. He is always so friendly and helpful as are the rest of the staff. Always a smile and greeting from everyone. Someone is around at all times to assist. Really, really a great store and again, I am fortunate to have them so near.