Ulta Inc

If you want to be completely ignored while you shop, this is the location for you! Most retail workers would catch on that you have a confused look on your face and have visited the same area 5 times while your hands are still empty, and ask you if you need help. But nope, not these ladies. These ladies have a rare and special skill of being able to 100% tune out any customer traffic throughout the store. They even take it as far as to avoid all eye contact. As if bad customer service wasn’t bad enough, almost every time I have visited this location, half of the products I needed were out of stock. Awesome.
During my last visit, the ladies decided to not open the store until 10:30 due to «inventory», but failed to even post a sign stating the issue. I’m sorry, but that is completely unprofessional, and true management would have started the inventory at an earlier time. Annoyed, and with a baby, I decided to run a few other errands and returned 30 mins after the posted open time, only to walk into a store where I was completely ignored. Again. Like every other time. And the store smelled like a port-​a-​potty. If it weren’t for my wonderful experiences shopping online and at other locations, I probably would have just stopped shopping at Ulta altogether, thanks to this location.
I have religiously shopped at Ulta since before it was even known as just «Ulta». This location is only minutes from my home, but the customer service is so horrible, I go out of my way to visit other locations, or I order online and wait the three days to receive my items. The ladies at this location are rude, inattentive, unprofessional and unorganized. From Unilocaler to Unilocaler, steer clear of this location for your own sanity!

Ulta has many different products for hair and body they do have sales. Tons of make up products and much more. I have never had any salon services her but everyone seems very friendly. Sign up for the Ulta card and you get points. Also they will send you the ad along with whatever coupon they have for that sale.

I’m a longtime Ulta shopper. I love cosmetics and am a bit of a product junkie. Just moved to this area and have visited this store 3 times now. Whoa. It’s a freaking mess. I’ve never seen a store so disorganized with such poor customer service. Product is just thrown wherever it fits. In the «drugstore» section, a good majority of the product is unsealed and opened. After actually finally finding the eyeliner color I was looking for today (not one was in the correct color slot… I found some even thrown in with the lip liners), I couldn’t purchase it because all 7 pencils had the seal ripped off and they were clearly used. Ew. This wasn’t just an off day… it’s been like this every time I’ve been there. The testers that are still there are all smashed and jacked up. Some just have old caps sitting in the tester spot. Employees are always standing around chatting with each other. No one really offers to help, unlike other Ulta stores I’ve been in. I had 4 employees today stand and watch me struggle through the doors with my baby in a stroller. Both on the way in AND out. None were doing anything and the store was EMPTY. Just watched me. If you’re new to Ulta in general, don’t let this store form your opinion of the company. I’ve never seen an Ulta as crappy as this one.

The most unorganized hairdresser service I have experienced. I tried to book an appointment in person and they were busy in the computer, ignoring me; I tried to book on-​line and the site seemed not to work; I tried to book on the phone, and they did not have a convenient time appointment for my schedule, so forget it if you want a good quality service and feel well treated, they seem not well fitted to run this kind of business. Very very disapointed!

What is with the employees here? I couldn’t catch anyone to help me find a product, so walked up to an employee putting on her makeup. She responded with «it’s over there»… I still couldn’t find it and she replied, «it’s where it usually is» then showed me where it was and added, here hun… (I am old enough to be her mother…) The past 2 times I came to this location, my take is unfriendly employees not willing to help out the customers, bad vibes…
I visited another ulta and was helped as soon as I walked in… I will not go to this Vernon Hills location anymore…

Not a good location.
There is literally only ONE staff member who helps customers, and she runs the brow bar. The others (including the manager!) just stand around the front of the store gossiping.
No one talks to you or offers to help you find stuff.
If you ask them questions, they act like you are wasting their time.
The hair salon used to be great, then all their awesome stylists left. Making an appointment by phone is an ORDEAL, because no one answers the phone at this store. Or if they do, they put you on hold and NEVER PICK UP AGAIN.
The brow bar is great.
Selection of makeup could use improvement, but then I guess you’d be in a Sephora.
Ulta sends out 20% off coupons EVERY DAY (literally) but they don’t apply to most of the brands they sell, and to basically anything you’d want to buy. So why bother?
I used to love the place, but it’s really gone down hill. I think it would help to fire the gossipy manager. The manager sets the tone for the whole store, and this one says, «No service.»

Service at this Ulta is desperately in need of improvement. Some of staff is very friendly and efficient but girls at register checkout don’t smile and are very slow. It’s a convenient location which is lucky for them. Coupon email is great

Unfortunately my stylist Krissy left ULTA in the Summer, 2014 :(. I went back a few times but, it’s just not the same. Tried some new stylists, one was good, the second stylist chopped my hair so the right side was longer than the left. ugh! The Salon manager did give me a free cut to «fix it» but, until my hair grows out, there’s nothing I can do. Ulta used to honor a cut and highlights in their points reward program for a free cut & highlights which they no longer do. Recently, I got highlights but, the stylist didn’t neutralize the highlights, so I have these weird blonde streaks.
On another note, I’m pretty patient but, when I sit in the chair and I’m getting my hair cut or highlighted, I don’t appreciate random shoppers coming up and asking the Stylist questions about products, where the bathroom is or how should they get their hair cut. This adds another 20 minutes onto my personal, private time with my Stylist. I’m going back to a private Salon.

Pretty disappointed.
I’ve been going to Ulta stores when they used to be called Ulta 3. Lately, I either shop at the Kildeer/​Deer Park or this Vernon Hills store.
Good Points :
–It’s a one stop shop for make up, toiletries, shampoo, hair accessories, perfume/​cologne, etc.
–Most of their staff are knowledgeable
–They offer a reward program. So based on the money you’ve spent every quarter, you receive points which will allow you to purchase basic items. I usually get the Cotton Squares (which saves me about $ 4).
Negative Points:
–As a Rewards card member, you get coupons. The 20% Off ENTIRE coupon is what anyone would like to get … BUT … It does not include the major Make up companies. «Are you K-​I-​D-​D-​I-​N-​G me!!!
So this past week, I got 2 make up items ($ 25 each) & a cheap Ulta item for about $ 4. I go up to the cashier with my 20% Off ENTIRE coupon — hoping to get about $ 11 off. But the cashier warns me that the 20% Off ENTIRE coupon does not include the two major named make up products. So I only saved under $ 1 with a $ 60 purchase.
I did not want to vent at the cashier because she does not make the rules. But I want to say to the top executives of ULTA to change your coupon — stop lying & insulting your customers.
Because of this FALSE advertising scheme by ULTA, I will have to start shopping at SEPHORA.

Makeup isn’t really my cup of tea, but Ulta is like a candy store for makeup addicts, so I decided to check it out since I was in the area. I went in looking for skin care products that would help my dry skin without irritating it or making it oily. It was pretty empty and besides a handful of people browsing, it was just me and the employees. I suppose it’s because I was probably the youngest person there, so they assumed I wouldn’t buy anything, but no one greeted me or acknowledged me. I was disappointed because at the Ulta in Deerfield, they’re a lot warmer. I ended up going to an unoccupied employee and asking for suggestions. She didn’t seem confident in showing any particular items to me and just showed me to the general area to browse. I ended up leaving without getting anything. There is a large variety of brands and products, so I’m sure potential shoppers will be able to find what they want by themselves if they look around enough.
The store is clean and organized, but the clearance area is gross though because people seem to try products or return used ones. There was discounted dry shampoo and someone seemed to go crazy with it because there was faint sprinkling of it on everything. The items are also still a bit pricey considering their state.

I only shop here when needed. Yesterday’s visit was for Mally products. The «welcome» yelled from the cashier is insincere and the consultant was too busy being trained by a vendor. I got to hear about a manager having to do the schedule and stuff she had to do??? How about ya ask me if I needed help??? After I was there a while looking at Mally’s product the girl finally came to ask if I had any questions again insincere. I told her I came in for this product. She didn’t even TRY to engage??? Fortunately I can find my way around. There is 1 person there that seems to have it together. He is a tall dark hair gentleman who is always welcoming and sincere. I waited in a line for the one cashier to tend to their customers??? The guy with the dark hair came out and seemed annoyed that his customers were waiting and got things moving quickly?! Finally at the register the girl was nice but had not a clue. I was to get a free gift with my Mally purchase she couldn’t find the info kept calling out for it? She wouldn’t honor my birthday gift because I didn’t have the «coupon» never did I get any samples of product. I literally told her I prefer to shop at Sephora!!! No hassles there?! She said nothing and let me go on my way. It’s sad because the store has great products.

Please note that the Vernon Hills location HAS MOVED ACROSS THE STREET — and is now located next to Dick’s sporting goods!
For some reason this location just urks me a bit. I’d have to say I prefer the Deer Park location (which always just seems brighter, cleaner and friendlier). The new store doesn’t seem too much different than the old one. Maybe they just moved due to the parking debacle. There’s much better parking at the new location.
I was in here over Christmas and it was a disaster. There was crap all over the place, the line was all over the store, and the employees were maxed, and pretty much all checking out (seems nobody was around to help the shoppers). I don’t come here all that often, as Sephora is my main «go-​to» store — but I do come in here very now and then. I’ll keep an eye on things and if I feel like things change/​improve will def come back and update my review because I like to be fair.

I love Ulta, but I avoid this particular location if at all possible. I feel like I NEVER get assistance at this location, for one. I think it’s a general rule of thumb at a lot of Ultas that you probably won’t get assistance unless you’re browsing the pricier areas, but I don’t even get assistance in that case at this store.
I also agree with all the reviews that say it takes forever at this store. Checking out always takes forever, and the counter is set up in an odd spot so sometimes people aren’t great at forming an orderly line, and hence, it’s possible for people to cut from time to time. And I agree with the quality of some of the workers.
The parking for this location is also awful. Don’t even try going on the weekend. I’ve definitely been before where I’ve had to either park at Gordman’s or way over by Best Buy.
Lastly, I do see that another review mentions this, but there is one woman there with blonde hair, older than most of the rest of the staff who is probably the manager, but she is fabulous. She is the only good thing about going to this store.

Okay Guys
So guys, you’re out shopping with your wife or girl friend and she says «Honey, while we are out, can we stop in at Ulta»? We sigh and say, «Sure babe anything for you». On the outside we give that look like it is an inconvenience but on the inside we are thinking sweeeet, we get to go into this place where there are good looking people and I can pick up my favorite cologne. Then your wife or girlfriend pulls out a coupon for something like 20% off your total purchase. Now you’re thinking score, we get to save some money as well.
So I do come here with my wife to pick up my cologne, after shave lotion and shampoo. The few times that I have been here the staff has always been nice.
On occasion they do have those give-​away items at times but they don’t always have them available as they have run out of them or they only have extra small (even though my wife could fit in the extra small, she chooses not to :-).
So guys, keep up the image and try not to give it away that you really do enjoy coming in here.

I love their products but the quality of customer service when you checkout is horrible. All the young girls at the checkout counter I’ve encountered have been snobby and acted like they could care less about helping you out. One girl just stood there and acted like we didn’t exist when we were trying to pay for our items. The only cashier that has been friendly was a woman in her 50’s and I think she might have been the manager. If it wasn’t for them having my favorite Redken and Urban Decay products I’d probably never go here again.

I love this place. It’s got wonderful smells, beautifying products and samples galore! I really like that I can come in here smelling like a hobo and leave smelling like a movie star. I also really like their discounts, they are usually significantly cheaper than department stores and they always have really useful coupons! It’s a great place for Christmas gifts too! Right now they have a cute little cocktail mixing set for free if you spend X amount of $$, and it’s actually a really nice little set, my roommate got one, it’s FUN! :)

Everything at this Ulta location takes FOREVER! I got my eyebrows done at the brow bar and it took nearly an hour. The lady took a long time setting up and really liked to talk. Apparently, she could not talk and do my brows at the same time. When she finally finished, I did take notice in the fantastic job she did.
It also takes forever to check out here. I have never seen more than one cashier working at the front and there is always a line. The girls here also take a really long time to check each person out.
My suggestion, don’t ever go here if you are in a rush!

My interaction with my cashier today was completely disappointing. She did not provide me with good customer service at all.
First, I think she got into a bad transaction with another customer who was complaining about the advertised price of an item she bought. The sign was apparently for another item. The women felt duped. Anyway, I think the cashier I had dealt with this customer and perhaps that is why she treated me the way she did.
I found my items fine and had a 20% coupon that I presented to her at checkout. I accidentally ripped my coupon, but did my best to tape it together. It was not scanning and she couldn’t read the code so she had to use one that they had. She seemed rather annoyed to have to waste her time to do this.
Then, on the screen, $ 1.50 was taken off and it seemed like it was taken off of the least expensive item out of my two. I asked her if it was off the more expensive item and she gave me attitude and told me, «No, it took it off the higher priced one. Would you like me to take it off the other?» And I go, «No.» Sheseh. I just wanted clarification that it was taken off on the higher priced one since your screen did not show it that way. I felt super uncomfortable and just wanted to get out of there.
Needless to say, I really doubt how much I will be coming back here after this incident. I can find better body butter elsewhere and buy my makeup brushes online.

I have shopped in this Ulta a few times. The service is not great, but I usually just run in for what I need and get out of there ASAP.
This time I went for a brow wax. I called up and made an appointment with the benefit brow bar because I have used this service at a different Ulta and had a great experience. Well, long story short, it was one of the most unprofessional moments I have ever had as a customer. One of the employees was arguing with the woman who was working in me, while applying hot wax to my skin. «Were is that lipstick? Did you put it back somewhere different? Your really really need to keep this place clean. It’s a mess. Now I have to look through eeeeeeverything…» It was very uncomfortable. She was distracted the whole time and no one was embarrassed or trying to keep things quiet in front of the customer at all. Thankfully, she did a pretty good job despite the stress and arguing while working. I can tell you one thing for sure, I am not going back there again!

An overview of Ulta:
— They carry some high-​end cosmetic, skin care, and hair care brands/​appliances as well as basic drug store brands.
— It has a rewards program, which is pretty good.
— They have coupons and a lot of gifts/​promotions.
— They have a salon (which I have never used).
I love the concept of Ulta. I am a Sephora girl because I can get almost every brand I love there, where at Ulta it’s just a few of my faves. The great thing about Ulta though, is that with their rewards program you get actual free stuff. If you spend $ 300 per quarter, you get a certificate that will get you, among other things, a free bottle of perfume up to $ 45, or $ 45 toward what ever fragrance you may want.
There are usually coupons or promotions posted on the website, and they have great sales on liter sized bottles of hair care quite frequently.
Now here is the catch. Their customer service is beyond disgraceful. I shop at a few separate locations, with the VH and Kildeer locations being the ones I most frequent. I am very rarely greeted or spoken to pleasantly by store associates here whether the store is busy or whether it is completely empty. I manage a high-​end retail store and not talking to my customers would not get me any sales, and would also cost me my job specifically for not talking to them. I have been asked if I need help hurriedly, followed around as if I were suspected of stealing, and ignored completely.
Just in the last two weeks I have been looked at like I’m nuts for asking why there is no tester of a very popular Dior fragrance, denied a buy 1/​get 1 50% off promotion when the store failed to take down the signs all over the store *four days* after said promotion ended, and discovered a one cent charge on my receipt for what I presume was a sample that was not included with my purchase. Oh, and ignored every time I’ve shopped.
Before anyone says anything — yes, I do realize that they don’t have to honor a promotion because they left a bunch of signs up. I don’t like it when people ask me to honor something that is expired. If my store is at fault, I will. Staring blankly at customers would cost most people their jobs. At Ulta, it is a pre-​requisite for employment.
My best advice is to read reviews on any product you are thinking of buying on sites like
or Temptalia, because no one here can help you at all, nor do they care to. The one star is for their product selection/​rewards!