Petco

I was looking around for toys etc and ran across what looked like Doggie Daycare. There were 2 separate rooms with glass in the front to view the dogs. I was disturbed to see how small the rooms were and the dogs didn’t look happy. Especially 1 room that had a brindle colored boxer that looked VERY OLD and sick. He could barely stand and when we was his back end would shift like he was struggling to stay up. He was just standing in the middle of the room in a daze. His tongue was hanging out of his mouth. When I asked the guy in the room what was going on with that dog he said it was his managers dog. What kind of person puts an old dog that can barely stand in that environment.. Don’t bring ur dog to the day care there !!!

Never again will I darken the doorstep of this store. We made an appointment to bring in our Corgi for grooming like we had many times before. They refused to take her because she was barking. The manager made the situation even worse and even dared us to call the corporate office. If this place cannot handle a very gentle dog like ours then they should not be in this business.

Sold me terrestrial plants as aquatic plants, told me bettas do not need a heater in Chicago weather??? Bettas are now in hibernation mode. Also told me that the LED light or just any light in general can heat up the tank. This is not true, even the light that comes with your aquarium hood actually makes very little difference to aquarium temperature, I have confirmed this fact. You can research this yourself as well. Dark isles, 75% of the aquatic plants they were selling were dead. I am just so angry by the false info provided by the staff who are supposed to be supporter of animals.
I saw a betta that had just died in a cup, horrendous. I told the store clerk and he was like, «what did you say?» And I repeated myself, he then came over and just grabbed the betta cup, walked back out 5 sec later, I bet he just trashed it. He acts like he sees this all the time and it’s no big deal. This place is worse than walmart.
The workers who work here have zero knowledge about pets. Yes this place may be cheaper than pet’smart, but Why have a pet at all if you can’t provide the animal a good life, I am going back to pet’s mart.

Our family has several preferred pet stores of choice, but sadly Petco isn’t one of them. This store does seem dark and uninviting to shoppers. I tend to only come here in a pinch, and the young staff attempts to help.

I’ve had exactly one experience with them so maybe it’s too early to review them but…
The staff is friendly enough, but they weren’t terribly helpful. We were buying some big items and there was no offer to help us get 2×20lb bags and a giant pet-​house to the front counter. I’m not usually one to ask for help anyway, but the effort would have been nice.
The store isn’t terribly inviting but if you’ve got a pet, they’ve probably got what you need. They seem to have a LOT of stuff for dogs and a handful for cats, rodents, birds, and fish.
I’ll go there again and give them another shot.

This rating is for the groomers department at PetCo —-
Pet Smart groomers had to cancel our dogs’ grooming appointment bec the groomer was sick. I’m a reasonable & patient person, but they canceled the evening before Saturday & they did not have an available groomer — and ‘that’ is what upset me.
So I had to call other places & PetCo groomers had available appointments that Saturday. «Mel» did a great job. Our dogs don’t look like hippies anymore & the whole staff showed «interest» in our dogs when we picked the up. Thanks PetCo & thanks to Mel & her staff.

Petco may be where the pets go but not where I go. This location seems a bit smaller and darker than other Petco’s I’ve visited. The isles are smaller, too.
I don’t enjoy coming here and walking the isles. I have found they have a better selection of dog collars but other than that, I’m not impressed. Considering the other pet stores in this area, I would go to a different location.

I definitely don’t think this location is as nice as the other pet store in town and I haven’t been to another Petco so I really have no basis to compare it to.
The store is somewhat on the small side, but the cat section is well-​organized. They have several different options for food, toys, litter, etc. available. They carry some of the premium cat brands, which is nice. It is also very easy to find what you are looking for in the store.
I purchased a scratching post for my cat, but paid the full price since I did not have a Petco Savings Card. It was $ 5 more, which wasn’t a big deal, but with regard to customer service, I think it would have been nice had the cashier offered the option to me so I could save some money. No big deal through.
I will most likely be back to look at their offerings if I can’t find what I need at the other big box pet store or other pet stores in the area.

This place has lots of different supplies for most types of animals. I usually use a coupon here when I pick up our dog food.
The only issue is that I either buy the last bag or like today they were out of our dog food.

I have to say I cant tell the difference sometimes, but this petco is not as nice as petsmart

This place is dark, dingy, and the people who work there are just plain weird. One girl basically yelled at me because I told her I wasn’t going to get my dog groomed. Her tone was condescending and felt completely uncomfortable. Petsmart in Vernon Hills is soooo much better.

Got a fish from here. They were helpful and the prices were fine. No issues. Don’t go to Petsmart down the street, though. They do not have good service.