Ntb-Natl Tire & Battery

Been here a handful of times. Every experience is an up sell marathon. They know they’re located around money so their recommendations are probably agreed to time after time. They’ve recommended work on my car the manufacturer doesn’t recommend, and have seem upset when i come in with any of their advertised coupons. When i say no to their upsells they seem concerned that I’m not looking out for the long term benefit of my vehicle, yea ok guys. If i could buy a new car, roll the odometer forward, drive it from the dealer to this place, I’d love to hear all their recommendations and flushes I’d need. The worst part is I feel like it’s the front end employees that are doing this, while the mechanics are true to their trade. I’ll be taking my business elsewhere.

These guys don’t even deserve a star. People here are bunch of idiots that doesnt have clue to help customers. Went over for an alignment, the stupid guy said my car couldnt be align due to rusted bolts. insisted to get them paid for 4 wheel alighment and now on dispute on my CC. Went home and took the rusted bolts out in my garage. Clearly these guys are a joke!
I will put the big rat balloon in front of the store if i can.
I went to Firestone in Libertyville and oh boy what a service! people should go here and not NTB only few blocks away.

Had tires changed there. During the inspection the guy told me that my brake pads were within a millimeter of being completely worn out and asked if he wanted to have them changed before the rotors got damaged. I declined and took it to Midas a few days later. They brought me to the car once it was on the lift and showed me that the pads were only 50% worn out! Those guys in NTB tried to scam me into getting a brake job that was totally unnecessary. Will never take my car to there again.

I had an appointment with pre-​ordered new tires and when I came in, I was told that they do not honor appointment times and I would have to wait until it was my turn. Why, then, do they take appointments? Then I find out they sold my tires to someone else. The manager promised to contact me and I have yet to hear from him and it has been days. I feel they lied to me and wanted me to buy a more expensive set of tires without the sale price.

These guys are a joke. Went in to get a tire repaired, and this idiot comes out with white chalk marking up all of my tires. Goes into the whole thing about how the tire couldn’t be repaired, and it needed to be replaced. Then if I was going to replace that tire, I should replace all at the same time.
Went for a second and third opinion, and both of those other places said no issues with the tires and of course the repair could be done. Ended up having it repaired by the good, honest people at Waukegan Tire in Grayslake.
NTB acts like a bunch of used car salesmen, trying to make a quick buck. Not trustworthy.

A horrible experience. I needed a new tire on the right and the sensor valve on the left tire had a crack. They assured me they could order the part and knew how to install it. When I picked up the car I noticed my green valve covers had been changed to black, which means they did not use specified nitrogen. I asked why and they said they didn’t have any. I had to go to the dealer to get the air replaced and also asked them to inspect the replaced $ 200 valve. Turns out they used a defective after market part and it was non functional! I had to get another one installed for $ 230. Unless you are getting a flat fixed, stay away!!!

They don’t even deserve a single star. Watch out they con you for stuff you don’t need.
Service is horrendous. No customer service satisfaction whatsoever.
I made a mistake from buying from them twice but no more stepping foot in there.
Terrible management when they scold their employees infront of my face for the manager lack of customer retention.
Sam’s or Costco is the way to go or the new AAA on Milwaukee ave offers other things than tires. I will buy my tires from now on at Sam’s.

Went in to have a rattle under my car checked out. They put it on the lift and had me come out to the service area to identify the noise. They determined it was the catalytic converter. I decided based on the age of the car I wasn’t going to worry about it. They took the car down and I was on my way… no charge!

Went in for my semi annual wheel alignment and they told me my «control rods» where bent, and could not align. Wanted $ 800 to fix. I took car to dealer and another work shop to look at it. Absolutely nothing wrong with my «control arms», and they never did the alignment that I paid for. Place is a rip off.

Still don’t need struts at over 151,000 miles and five years later.

My fiancé took our truck in due to loud noises coming from the front end. They advised that they ball bearings were bad. They told us to replace them both passenger and driver side front end would be $ 492.00. We called back to tell them to do the work, and then the price doubled to $ 990. Because the tow bill would have been nuts we advised to only do the driver side then. They said that the truck was not safe to drive, that the shocks were bad etc. After paying for the driver side ball bearings to be replaced, my fiancé drove the truck home and we took it to our mechanic. Our mechanic and two other mechanics confirmed that the passenger side was fine, and our shocks were fine too. DON“T USE THESE PEOPLE, THEY WILL TRY TO RIP YOU OFF. Also turned out the noise from the front end was the fan hitting the fan shroud.

What a terrible place :(Sales person tried to trick me into buying wheel alignment that I didn’t need. BE CAREFUL! Then he was rude to me when I caught him. He said «The best thing about America — you don’t have to buy it». Real asshole! STAY AWAY!

Wish I could give zero stars. Went here to replace one damaged tire. With a straight face, the person behind the counter tried to convince me that the manufacturer required that I replace all four tires. Seriously? I know that I am female, but I am not that stupid. I told him that I only wanted one tire. When he again tried to convince me to buy four tires, I walked out. I took the car to the dealer, who replaced my one tire with no problem. I will NEVER come back to this NTB again. NEVER.

Do NOT go here! These guys are dishonest and opportunistic. My car is virtually brand new. Told me in order to replace 1 tire (I drove over a nail) on an all wheel drive I have to do all 4, because my tread is TOO worn. When I told him it was a lease for only 3 years, and I’ve driven it for barely 1, he told me that if I attempted to return the vehicle with uneven tread wear, the dealership can charge me 3−4k for ‘damage’. He then quoted me one thousand dollars to redo all 4 brand new tires. Great job creating urgency asshole. I said I’ll check with the dealership on monday. He then proceeded to drop price and offer cheaper tires just to get a sale. The guys at the dealership looked at me like I was nuts after I told them what NTB said. They happily fixed my 1 tire with a patch for $ 36, and said there is virtually no tread wear because the car is brand new and they are the ones who have to take the car back after Im done.

Came in for my free tire rotation, was told they won’t do it because I waited to long. Said my 17 thousand mile tires needed to be replaced. I said OK but until I come back rotate them.
They said it would be unethical.. but I said I’m not buying today, so do what I paid for… they said no way.
Told me if my breaks were bad they call the cops and hold my car…
I’ll never go back.

The service manager up front was very nice and they did the work very quickly. I will be returning when needed, hopefully not soon. :)

I went this location one month ago only to get disappointed. I went to get a oil change and get wheel alignment. They asked me to get alignment plan and I refused three times but the service manager kept the plan in my invoice. 20min later they told me all my tires and air filter need to be changed and I ended up with paying $ 960 all together. The sevice manager talks like he knows what i need and is giving good price. He will mark $ 20 down and charge you $ 80 more on labor and disposal fee. When I got home I found that one of the nuts in the front wheel is missing and I started hearing weird sound from rear right brake. I brought the car back and they told me caliper is malfunctioning and I need to changed pad and disk which is about $ 550 and might be more if i need to change caliper. I really didn’t have much time so I told them I’ll find another time. Later day I brought the car to other technician if the price would be better. The technician told me it would cost only $ 250 and caliper has no problem. He mentioned that changing brake pads should have mentioned by technicians who do oil changes ahead of time. NTB guys didn’t put nut again and they didn’t mention anything when they did tire change, brake check, and oil change. This location will sell you everything they have and force you to buy at that moment Their concern is bring more money for them, not your safety. Just dont go or you will waste your money and time.

This place does nothing but upcharge. Took my car in and they said my brakes needed to be replaced. I was suspicious since I got them replaced 18 months ago. Fortunately I declined and took the car another place and they were surprised anyone would replace them… absolutely no need! Look else where!

Not much to say that hasn’t already been made perfectly clear here, but I’ve tried this NTB twice over the past several years and left disappointed and dejected both times. I’d call these guys con artists, but that’s not terribly fair to con artists who at least have some charm. Don’t bother trying to use a coupon or attempt to agree on a price when making an appointment. You’ll find the old bait-​and-​switch in full force once it’s time to do the actual work.
Sears Auto Center is about a quarter-​mile away and can do everything these hacks can at a much better price.

A NIGHTMARE!!! On new years day, my brakes started making funny noises. I had 80k miles so I thought it was time for a new brake on my 07 camry. I called NTB at 4pm and they said «we’re free if you come right now!» So I drive over there and they take my car in for an inspection. The manager then comes to inform me that I need to get all the brake pads changed as well as my front rotors. He also told me that I needed to get my brake fluid flushed. The manager ensured me that by doing this it will eliminate the brake noise. Being naïve about brakes I told them to go for it. There were no cars waiting at this point, but it took them 2 ½ hours to complete the job. The bill came out to about $ 750.
***Charges on the Receipt***
$ 180 for 2 rotors
$ 160 for the pads
$ 9 for the brake fluid.
$ 80 for brake fluid change labor (Are you kidding me???)
$ 169 for Brake Pad labor
$ 150 for Rotor labor.
NOTE: This is NOT a special holiday labor rate. Normal labor as indicated on the receipt.
I was a little shocked at the price, but oh well, they were able to fix it so no harm no foul right?
WRONG!
2 hours later my brakes started to screech like someone was grinding their finger nails to a chalkboard. They mentioned that the brakes may make «a little bit of noise» but it will go away after a couple hundred miles. I drive 100 miles a day so I waited until the end of the week. The screech was getting worse as each day passed. I brought the car in on the 9^th and they said they’ll get everything taken care of. After another 2 hours of waiting in the disgusting waiting room, they brought my car out and told me that it no longer screeches, and if the noise does not stop, I will need to replace the back rotors. (HUH???) I was taken aback by their response. But I was even more upset when after 30 minutes the brakes started screeching again.
I had enough of this so I had a local mom and pop mechanic take a look at the car. They asked to see the receipt from NTB. Later that day, the mechanic told me bad news:
1) NTB charged double what he would’ve charged me for the work.
2) NTB used the cheapest and lowest quality of brake pads and rotors.
3) The mechanics at NTB did a horrible job installing the pads and rotors which caused the screeching.
He exchanged the back rotor and pads and told me to go back and demand my money back. He also took HQ photo shots of where NTB messed up and explained exactly what they did wrong.
I went back to NTB the third time and demanded the money back for the labor and to fix the front pads/​rotors correctly. The manager on duty gave me a blank stare and told me that everything would be all right. They refunded about $ 200 worth of labor and finally fixed the brakes. We’ll see in a week.
SO there you have it. You have been warned. Stay away from NTB!
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UPDATE: 2÷5÷11. The brake noise did not stop screeching, so I received a FULL refund minus the brake fluid change.