Jiffy Lube

05 Nissan Armada — brought in for oil change and air conditioner recharge. Nobody mentioned any issues. Took care of me and was out the door quickly (fantastic right?). Two days later air doesn’t work so took it back first chance I got and they ran the tests /​recharged again. Then the engine started grinding so i took it over to Nissan — oil pan was rusted leaking oil all over and air lines were rusted leaking charge. Took receipts and repair notice to JiffyLube and they took down information to have the owner call me but over 6 months later no call… they act like they never heard anything. How can a technician not notice an oil pan leaking oil as soon as it is put in? What good is a leak test if it doesn’t detect leaks? The true merit of a company is measured by how they deal with difficult situations… not when everything goes per SOP.

Why 5 stars?
Noticed my wife’s car needed an oil change. Was Sunday at 3:56pm, I have a busy life and getting an oil change during the workweek is difficult. Unilocaled for anywhere open on Sunday’s in the area… None to be found but Jiffy Lube, but they close at 4pm on Sundays.
I was expecting an annoyed look, annoyed body language or tone of voice, because yeah… I’m that guy… Coming in at the last second.
But, nothing like that happened. Ignacio asked me what was up. Said I needed an oil change, and asked if I was too late given it was 4 minutes to closing?
Ignacio says «no problem». Got my oil change done quick, was in and out, he applied a promo code for me to get a discount. Service with a smile.
Thank you Jiffy Lube for having Sunday hours!

This Jiffy Lube is head and shoulders above a different one i stopped going to. This Vernon Hills location is clean, efficientand staffed by polite, capable people. I pulled in the driveway and someone came right out to check me in. Within 2 minutes they showed me my engine filter and we agreed it was still ok. They showed me the 5 oil types approved by the car manufacturer. Within 10 minutes of arrival my car was done and they had vacuumed it and washed my windows.
i didnt know you could still get this kind of service. thank you! see you in next oil change.

These guys were in the ball. I came on a Saturday, got right in, and the customer service was some of the best I’ve seen. I’m appreciating the experience.

They seem like really honest people! He told me the max I could go in an oil change instead of leaving it lower. The people were friendly, and the service was fast even though there were a lot of people.

Always happy when I leave here. They are very professional and courteous. It’s always quick even when others are here. Never had any issues with my oil changes and they don’t try to oversell you on needless things like other places will

I’ve been here several times over the years and I’ve always been very pleased. Always fast and courteous regardless of who’s on that day. And if I ask for something they will tell me if it isn’t necessary so I don’t spend the money.

Truly honest service. The gentleman informed me that I was not due for my oil change, and that I had previously been doing oil changes too frequently. I really appreciated his honesty, and will be coming back for my oil change when necessary.

This place is great. They are fast, professional and have a great consistent prices. The service is beyond what I would have expected with quick car clean outs, clean workspaces, and ensuring idiot lights are reset. I will continue to utilize them for auto maintenance, and would recommend them to family and friends.

Glad I came to this Jiffy Lube! Ended up that I didn’t even need an oil change (dealership used synthetic oil so I didn’t require an oil change after the typical 3,000 miles). Instead of unnecessarily making the change anyways the staff informed me, noted that my back right tire had a slow leak due to a small screw, and sent me on my way free of charge.

this place is great. every time i have gone there to get an oil change, they are done in about 10 – 15 minutes. they always have coupons online if you search «vernon hills jiffy lube» and they are friendly and courteous. i will always go here.

I’ve been here twice, and will be back. Obviously since it’s a chain they have no control over their prices, but you can always find a coupon online. You pay for convenience and instant service. I’ve never been there longer than 15 minutes, which I appreciate. Clean waiting room, with a tv.

Not very friendly manager but work was done on a Saturday morning with minimal wait time. I don’t like that you can’t see the work being done but staff works with what they have. Military discount would be great but wasn’t offered. I did use a $ 5 discount but had to search for a coupon code which was honored. I’ll drive further for a military discount and a friendlier staff.

I pulled into this Jiffy Lube location on a snowy day and had no wait. The guys working were all super friendly, held the door for me, and showed me where the coffee and water were while I waited. The facility was nice and clean, and the manager Jim was super nice. He did not try to upsell me at all, and I was out of there in a record 10 minutes! I will never go anywhere else again!

I’ve been going to this location for a few years and have consistently had excellent service. Extremely polite and fast! I would highly recommend this location and will continue to go back! ;)

I had a good experience at this location. All I needed was an oil change and it was relatively quick. They didn’t try to upsell me, which was nice. I also appreciated the clean waiting area a gian flat screen playing Sportscenter. Other Jiffy Lube locations are dirty and scary, so this one was a nice change of pace from what I’m used to.

My service was over-​the-​top. Of course they try to upsale you but hey it is retail. Manager was awesome and gave me advice on my next car purchase.

I lost or misplaced my receipt for a 2 for 1 oil change I purchased less than 90 days ago. I went there to ask for it and to look up the records. They refused according to Caesar, which was from Sam – the owner. They must think they’re dealing with a real idiot. I spent $ 172 at this place and all I got was «I know what your saying» but I won’t honor it. Well, let’s see what a judge in a Waukegan small claims court says about that. AVOID THESE CROOKS AT ALL COSTS!!!

Usually these place get a 3. They are quick and convenient. I’ve used this location before and they were adequate.
I watch as they harangue a young lady to come into the service area so she can see all the services they claim she needs. She finally says ok but she is only going to get purchase an oil change. Now it’s my turn for them to tell me what I need. I decline — they can change my oil, I have a real mechanic to do other things. I give the tech specific instructions on how to close the hood as the latches can be tricky.
I go back inside and guess what, I hear these jokers banging my hood in an attempt to close it. I walk out, tell them what to do and get attitude. I close the hood myself. While paying, I ask for the manager and the name of his superior. Manager comes out, introduces me to the owner. I state the problem in no uncertain terms, owners agrees he did not follow my instructions (it the owner who is banging my hood). I get song and dance from the manager. Owner doesn’t say a word, not even an apology. Scratch this place from ever getting my business again.