CDW

Been working with CDW for quite some time from the business standpoint. An absolutely great company to work with, especially if you get assigned a rep from CDW who work tirelessly to help you with anything and everything!
If I had to pick out any negative points, one may be the pricing is a tad higher than Amazon and no real discounts for shipping, but nothing to really throw a fit over. I think the positives well overweigh the negatives though.
On this particular visit, I got to go on a tour of their distribution center, which was an absolute blast. Talk about efficient, they have everything down to incredible science, whether it is asset tagging, packing, loading trucks, etc. Also got to see their command center which is ²⁴⁄₇ support of portions of your network that are monitored and partially run by their knowledgeable team.
So even with the lame Charles Barkley commercials, this company excels in many area that can assist you from a consumer and or business stand point.

Ordered a surface book over 1 week and still has not shipped. Their customer service is pathetic. Do yourself a favor and stay far away from CDW.

horrible service and lots of attitude. i have to purchase there due to a natl account set up but am thinking of paying more out of pocket dollars; at least then you don’t get the extra helping of bad attitude.

Don’t buy from CDW! They are the worst customer service reps in the industry! I placed an order for an item in local stock and it still has not shipped 5 days later! Called every day to expedite and never could get a straight answer from anyone at CDW. No one there cares about the customer and they appear to enjoy screwing you around. I have never been treated so poorly from a vendor!

I let them know I was reviewing them and my order was cancelled by the representative apparently, no apology given.

DON’T WASTE YOUR TIME!
I placed an order on 8÷21÷15 and the webpage indicated that the item was in stock and that if I ordered within the next 7 hours, the item would ship the same day, so I proceeded to place an order. The following morning I had not received any updates to the order or tracking information so I went online to try to see if I could get an update on where my order was and it shows «Status: Not yet shipped.» After jumping thru hoops and finally getting an agent on the phone today (8÷25÷15), he informs me that my order was cancelled internally because they could not verify my address. My apartment has been here for at least three years and everything else that ships USPS, FedEx or UPS has no problems finding me, but okay. At the very least you could reach out and contact me, but shoot that would be too much like good customer service. The guy on the phone was very indicative of their customer service. Monotoned, he kept stopping to breathe and sigh heavily like answering questions when you work the CUSTOMER SERVICE TELEPHONE LINE is a huge inconvenience that no-​one told him he’d incur.
The other two things that rubbed me the wrong way were (1) shipping charges are exorbitant; I ordered a privacy film for a laptop screen which can’t weigh but a few ounces, yet shipping was just under $ 18. (2) their online order management system is a catastrophe. You’d think when you put in your order number it would be easy to see order details and/​or cancel an order in my case — nope. You have to «request access to an Extranet» to do this. Ridiculous! Furthermore when you try to send an email to customer service, you’re limited to 500 characters for the message. Maybe it’s just me but usually when I’m contacting customer service, it’s a complex issue and trying to fit it into 500 characters is only going to anger and frustrate me more.
The moral of the story is to do what I normally do and order from Amazon in the future. And all these other retailers wonder why Amazon is eating their breakfast, lunch and dinner. Take a moment to see what Amazon does well (i.e. ordering system, reasonable/​free shipping and excellent customer service) and maybe try to adopt some of these best practices. Case in point: CDW stock price is at $ 38.25/share vs. Amazon’s stock price at $ 494.47.

I’ve been here before. Even before they were on Milwaukee ave. This is a good place. Decent price and friendly staff.

Incompetence in sales and customer support. Called prior to driving 40 minutes to location to confirm my HP laptop model was supported. They said yes. Discussed with person who received my laptop to confirm they could fix it under warranty. They said yes. 3 Month old laptop confirmed under warranty by the way.
Was told I would hear from them within a few days to get an update on how long it would take to repair it. Didn’t hear from them. Called myself 4 days later to discover THEY CAN’T SUPPORT the model.
After a lengthy discussion I asked them to ship it back and for a concession for all this hassle. They said no. Had to pay them to ship it back to me.
Engineeing/​technicians polite and helpful, shame their sales and customer support created such an inconvenience by providing FALSE and UNEDUCATED information.
You’d think warranty means something these days… ended up paying for less than nothing and wasting hours of my life.

CDW offers a decent price and is often a great place to order from if you are a corporate client. There are additional discounts negotiated based on sales volume, etc.
For retail or Joe consumer store, they fail miserably. Trying to buy a $ 5 cable? You will spend ½ hr in the store. They have an ass backwards system of processing orders and if you need to get something not on the floor, then queue up and wait for the conveyor.
Also brought in a Lenovo netbook here for warranty repair. They took it in (they are Lenovo authorized repair center) and then called me a week later to tell me that they do not service netbooks, only laptops. Couldn’t they tell me that upfront, or at least next day? Why the fk does it take a week to figure that out?
Massive fail!

I have yet to have a transaction that does not include a trip to hell and back. Simply put, this company and its myriad processes for every simple thing – credit card transactions, returns, etc. – makes working with them extraordinarily difficult. I’ve been assigned a «sales manager» who made ordering mistakes, sent the wrong paperwork, issued incorrect return information, entered credit card data incorrectly. The sales manager does one thing correctly for every two wrong things. Even a simple order for a new monitor turned into a painful process when they – CDW’s fault, not ours – sent an extra $ 700 monitor and a $ 400 software product by mistake and charged the company credit card, then took three weeks and – I am NOT KIDDING – 12 emails, to credit back to us.
The ONLY reason we have used them a few times is price. They are one of the cheapest local computer/​office products suppliers that carry a huge selection. For all the hassles we’ve been put through, it’s worth it… barely.

You can purchase a wide variety of items for your company including general office supplies, specialty paper, IT specialty items, phones, cable, network equipment, printer toner and more.
For a decent shipping price you can get items relatively soon. Thier customer service is usually better than many of the office supply vendors which is why I gave them four stars. Thier prices can be competitives but it varies.
They have online modules for customers to place orders over the internet.

The selection is very broad, as noted. But the pricing is far from «discount». I went today to buy a replacement power supply for a tablet computer. Toshiba’s own website offers $ 8 off (71.99 from original list 79.99). CDW would not match this; their price was the full list. I asked if the «D» in CDW still stands for «Discount» and was told, «No.» Looking at the other items offered in the retail area, it looked like everything was priced higher than other retail outlets; a cordless mouse that’s $ 39.99 regular price at Office Max, for example, was $ 49.99 here.

One of the best stores to buy computer equipment. This store is good for people shopping for computer equipment for home all the way up to a fortune 500 company or even a national government. This store can handle any sized order.
I’ve been doing business with CDW for over 7 years and have never been disappointed. They have excellent customer service and have anything you could ever need in stock. You can as easily buy a home computer from them as you could buy everything you would need to equip a business, a university, or even a government office. They have a very good return policy and actually do their best to be sure you are satisfied.
One thing I have noticed– sometimes their prices are not always the best. Sometimes you can save a few bucks at one of the «big box» stores. However, their customer service makes up for this.