UPS Customer Center

This is what customer service is all about!
They take time with you. It’s not a drive through.
I receive packages weekly for my job at both my home and the hub. Sometimes there are special circumstances where I’ve got to have packages held, or left at the hub.
Without fail, my critical packages are ALWAYS where they need to be, even with the last minute changes I have to make!
Don’t let the external packaging of the building fool you, they are a well oiled machine and they will take care of you and your packages .
Shout out & thanks to everyone — especially Elena, Joann, Norma, DeLa, Bill, & Rolo (back in the day)… For keeping my packages safe!

I’ve been waiting for a delivery of a prescription for almost 3 weeks. At first, it was attempted to be delivered at a wrong address. I updated my address on the UPS website, but I still never received my delivery. I called UPS about this and I was told that only the sender can change delivery information, not the receiver. So, after calling my doctor about this he had to put in ANOTHER prescription for me to be delivered, this time it was supposed to be next day delivery. I was only gone for about an hour the next day, and but of course it would be the exact time the UPS guy would show up to «attempt» to deliver my prescription. A note was left saying they would «attempt» again today. So today, I left a note on my door telling the UPS guy that if I’m not home to have someone from my leasing office sign for my prescription. The UPS guy didn’t even bother doing that, they just ignored the note and refused to have my landlord/​apartment manager sign on my behalf. I have a full time job, how is it my responsibility to be a mind reader and automatically know when these incompetent delivery people decide to «attempt» to deliver my meds? I cant miss work because of this, but it’s like they expect you to put your entire life on hold and wait for them to show up at their convenience. I’ve exhausted all of my options with UPS in order to receive my delivery. I’ve even filed a complaint. I’ve already come to terms with the fact that I’m never going to receive my meds from these people.

These guys are great. I missed a shipment to my chiropractic office and they are so on it and organized. Friendly and happy people even at the end of the day!

UPS claimed to have delivered a package sent to me by my sister, but it wasn’t at my front door when I checked about 2 hours after they said they had delivered it. I thought perhaps they had incorrectly delivered it to one of my neighbors who might bring it to me the following day. My neighbors didn’t have it, so I filed a claim with UPS as soon as I could. They only accept claims online, you can’t deal with a real person.
About four days after I filed the claim, a UPS rep came by my home. He said UPS has a GPS record of every delivery and their GPS shows the driver incorrectly delivered the package to a home a block away.
It is now 15 days after I filed the claim. I have made several inquiries, but UPS has responded by telling me they will only deal with the shipper, my sister. She learned today that UPS has closed the claim, reporting electronically the, «PKG FOUND.» Meanwhile, they have e-​mailed and snail-​mailed me a statement that, «According to our records, no attempt of delivery was made to [your] address through 1÷29÷14.» So, they apparently claim to have found the misdelivered package, but have not attempted to deliver it to me!
My sister has spoken to two UPS reps, one of whom told her I should have filed a police report!
The level of incompetence shown by the Ventura UPS office is remarkable.

this is the main hub in ventura county other than the one in newbury park so whenu drop of your packages they will go right into atrailer rather than having a ups driver go to a UPS Store and pick it up then take it to the center. also u can pick up your packages early if your not going to be home later in the day to take your delivery but u gotta go before 9am cuz the trucks leave the center for delivery. good customer service always parking.