Pacific Therapy Services

I went there last year and did a tour after my shoulder surgery. They took my insurance card and said I was eligible. Two days later I went in for my initial consult, which was a med student pretty much asking the senior PT guy questions. They really didn’t do anything other than range of motion measurement and teaching. After they had he take a 15 computerized evaluation of my experience. I make another appointment for two days later. The next day I get a call from the office manager stating shear made a mistake and that it was not covered on my insurance. I gave her my card three days before the appointment… you would think they would get authorization. So they say I owe them $ 150 for me helping teach a UCLA student who is most likely giving money to the pt place too. I refused and they put a mark on my credit for not paying? Do not go there… you will regret it like I did!

My third time here, they are kind and considerate and treat me with TLC. They work hand in hand with my doctors and explain everything to me and show me what progress to expect and what not to be so hard on myself about while healing. I have had a very good experience and look forward to my next visit!

I have had similar experiences with this Physical Therapy center.
I was stunned to find rudeness, stress and confusion.
The therapist constantly interrupted me, was bossy, and frankly impossible. I was outraged. She was doing 3 patients at once. I believe that this is illegal.
This is a corporate entity and they are probably forced to this kind of work.
I walked out.

Went once, never went back. It’s a nice facility and maybe if you get a good therapist, it would be ok, but mine showed a total lack of interest, empathy or humor. I just wanted to be treated like a human, and I felt like a number.
When I came in, they were telling a patient they had lost her chart. On my way out, they said «You’ll have to call in to get another appointment.» I never called them and they never called me to follow up.