Maaco Collision Repair & Auto Painting

Really disappointed in customer service and will recommend to everyone. Don’t go here. Had a car (last year) and then a bumper painted last November the paint started to bubble up on the bumper. Took it into Maaco to see if they could help. Guy came out and told me it was due to contaminate in the pant. Told him I had it done at his shop last Nov. First thing. Do u have the paperwork because we lost our records the first of the year because of new ownership. Call Maaco Cust care and they told me to pretty much get lost because they don’t track that either. I have multiple more projects coming up and will NEVER go back to a Maaco. This experience sucked. I highly
Recommend finding someone else to paint your car.

I really like the service and work done on my tired old 2003 Avalon. I love this car – it has been so reliable. It has over 320k miles on it, the engine is in good repair, but the exterior was such an embarrassment. I just wasn’t ready to get rid of it. So, we decided to see if it would be worth it to get it painted. I just picked it up today, and it looks wonderful. I’m so happy! I didn’t give it 5 stars only because I have no prior experience to compare it to.
We checked pricing at other places, and Maaco was about $ 2000 – 3000 less. For such an old car that maybe has three years left, it didn’t make sense to pay premium for a paint job. I was expecting just a passable, «so-​so» job, but I was pleasantly surprised.
Ruben was very helpful in figuring out the best price point for us. We ended up with the mid-​range service. Came to about $ 1k. Ruben Duran – our contact there – was professional, courteous, and a man of his word.

We were happy with the work at Maaco, especially for the price! It’s the least expensive we could find in the area, so it’s not immaculate, but we were actually really impressed with the quality considering how affordable it was and how fast they did it. And Ruben was great! He helped us get the price we needed.

I sent them an email using their Contact Us form on the website. No-​one got back to me. So I sent them another message, again no reply.
Finally I called them. A lady answered. I told her I wanted my car roof re varnished or re painted as it was starting to show sun fading. The lady said maybe between $ 200 — $ 400 but that there was no use getting just the roof done I might as well get the whole car painted. I told her I didn’t want the whole car done, the rest of it was pretty good. She then said that if I just get the roof done then the paint might not match the rest of the car so I should get the whole car done.
I told her, again, that I just want the roof done. She told me to bring it in for a quote and they would tell me what I should do!
Firstly they are supposed to be a paint specialist — if they can’t match paint then they shouldn’t be in that business. I am sure they get bumpers or panels to spray not the whole car!
Secondly I didn’t like the attitude of the lady. She spoke to me as if I was stupid getting just the roof done and tried to hard sell the whole car.
Lastly I don’t want someone telling me what I should do. I KNOW what I want, I just want the roof done!
Suffice to say I did not take it in for a quote and will find someone else to do exactly what I want doing.
Poor, poor customer service before I even spoke to someone, then it got worse.

A trusted mechanic recommended this place. I called on a Thursday and spoke with Joaquin, who was very polite and said he would be there the next morning, when I wanted to get a quote. We went, he was there, very helpful, and good to work with. The car is 15 years old and going to a teenager. We were walked through options carefully and given a written quote. We chose higher (not highest) quality paint, but with minimal warrantee. We decided against having a very minor dent worked on, but it was included as courtesy anyway. That came out great; the paint came out great as well. As noted by another reviewer, there are minor imperfections, but most of ours related to the car itself (body indentations) some have to do with rubber trim on roof or around windows. Meanwhile, the car overall looks unbelievably better, the paint quality appears to be excellent – as of less than a day of use! I almost forgot to say that they even gave us a ride back home because we had some difficulty in car drop of logistics. The price was exactly as quoted, with full information not only emailed to me, but Joaquin called to make sure the email arrived. In summary, I am motivated to write this positive review because of the very high level of courteousness, the low pressure to have the work done, but also obvious desire to do good business and follow through exactly as promised.

They painted a part for me a while back. The paint wasn’t exactly matched, but it was maybe 80% similar. Paint hasn’t flaked or chipped yet and it’s showing no sign of wear and tear, so I give them a 3 stars. I did notice a few flakes/​pieces of black sand or something in the paint job, but nothing too noticeable. Fine for having a small part painted, but I wouldn’t get my car painted here.