Lu Ross Academy

Very professional and friendly staff. Brilliant haircut. I would definitely recommend them!

This was my first visit and it was very positive. I had a haircut and blow dry from Roxy, a lovely and ambitious young lady. It was such a pleasure to meet someone her age with such poise and passion for her craft. She did a great haircut and a superb blow dry. I will go back and request her again in the future.
I brought an older gentleman with me for a pedicure. Sylvia took extra time with him aided by her instructor. He has some foot problems and they recommended a podiatrist but in the meantime gave him five star service.
Thanks everyone. It was a great first experience.

Went there today for a full color, Riley did it for me and she was AMAZING! She was as good as they come and of course you can’t beat the price!

Outstanding service from Nolani at the Front Desk who is so friendly and efficient and all students do an excellent job. There’s such a professional atmosphere, and all work is supervised by teachers: I continue to be so happy with Lu Ross and highly recommend all their services, including hair, nails, massage etc. Thank you, Nolani, and all the staff!!!

I came here for a haircut, after calling the morning of to see if there were any openings. Much to my surprise, someone was available to cut my hair immediately! And for only $ 5! I have no complaints as it was done exactly as I asked for, with approval by an instructor/​teacher. Thanks Lu Ross!

I received an aromatherapy facial from Mia this morning and it was fantastic! She did an amazing job, my skin is super soft and she got the knot out of my shoulder. The room facials are done in is fairly quiet/​relaxing, however noise from the neighboring rooms/​halls can be heard clearly in the facial room, which is a bummer. I will definitely be back!

I’ve been coming to Lu Ross for many years. It’s hard to rate though because some things are good and others not so good.
Bodyworks ($ 50) is wonderful, relaxing, and completely enjoyable. Only issue I have is they squeezed a lot more people into the room than before. Also laughter and noise from students can be heard from the hall which is completely distracting.
Haircuts have always been pretty good. Nothing to write home about but if you need a trim, why pay $ 40 you do so. I believe it’s around $ 8 here.
Coloring I did not have great success with. Had you go back to get it fixed. But they did do it for free.
Pros: Price, ease of getting an appt, students and receptionist are nice.
Cons: Kind of hectic in the hair cutting area, noise near the aesthetic areas, not for the modest, hit and miss on hair services.
But you have to remember it’s a school and not meant to be a spa. That’s why you’re not paying full price.

Horrible Service! Horrible Customer Service!
Last Friday I paid for a Gel manicure. With in three days the gels started peeling off. I stopped by between work to have them fixed by the teacher. Three days later two more gels started coming off. Today I went in to again have them fixed. I was informed by the nail instructor and management that this is a consequence of the «student experience». Being a nursing student myself, I completely understand the «learning mode» and was more than patient with the poor job. Instead of having my nails fixed, I was given back my money instead. As a common courtesy, I asked that the gels be taken off my nail as several were peeling. Its 4^th of July weekend, many places are closed and or booked. They informed me that I had to make another appointment and pay to have them removed. This is absolutely not acceptable customer service.
Currently there are only 3 students. In the three times I went to have my nails done/​fixed, at least 2 of them were sitting there bored. Surely they could have removed my gels as a courtesy.
I was beyond disappointed with Lu Ross customer service and quality of care. I absolutely would not recommend this place. Not worth the time nor the savings in money especially with all the return stops and hassle I had to go through! Very disappointed.

Great first time experience here. There is ample parking outside and I did not wait anytime at all to be seated for a cut. Melissa did a nice job and it did not look like a student cut by any means. I will definitely be coming back.

I’d been to Lou Ross once before today, the stylist and floor managers were great… I left happy and thrilled with my cut.
I made an appt this morning for a trim, 930AM… I arrive and am greeted, I have my 5 yo in tow, the receptionist acknowledges him with «are you getting a cut too», he dips down and hides… I am told to wait in the reception area, I do and am met by my stylist a minute later… really nice girl, my son does not want to sit in the cutting area in a chair near me, so I oblige and let him sit in the lobby in front of a window where I can see him… the stylist washes my hair, give me a great scalp massage… before I return to her chair, I go see my son and make sure he stays where I can see him… I return to her chair, and am confronted by a manager…“how old is your son”. 5, I say… he can’t be in the lobby unless he is 12, OK sure, I will make him sit next to me (I was fine she would lay down the rule he had to be in cutting area with me, my perferance), then she says he can’t sit next to you either… my hair is dripping wet, all down my back and all over my shirt… she says a service can’t be performed because of my child… I am shocked. I leave $ 2 for the stylist, and go to the counter to get my haircut money back… no one knows how to do a refund, incl the manager… it was embarrassing and humiliating!
I understand policy… and I am fine with no kids under 12 in the lobby and only clients in the cutting area! I think the better approach would have been to make an exception and let me child sit next to me while the service was finished, at the same time talk to the receptionist about the policy and make sure it is told to the client BEFORE the service is started! The manager was rude, unprofessional, and needs to better manage staff rather than embarrass and kick out a client mid-​service.
No fault on the stylists… happy to support students practicing their future profession!

Very Happy. Went in today for a color touch up. Everything went well, the receptionist was very nice and helpful. Hanna did my color, she asked all the right questions, made me feel comfortable. She was so professional and helpful.
I will be back … Thanks guys. GREAT PLACE!

I just called a few minutes ago to try to schedule an appointment with the esthetician. The student (God, I hope that was a student) at the phone was not familiar with the services listed on the website. She also had a horrible phone presentation. Her tone was extremely rude and she acted like she wanted you off the phone as soon possible. Extremely bad training.
If I were a salon owner searching for talent, I would expect Lu Ross graduates to know how to answer the phones in a professional manner. The instructors are seriously dropping the ball if they are not preparing students for the real business world.

I am a past student and former Cosmetology Instructor of Lu Ross. During my time there as a student I enjoyed the education I received. The Instructors were informative, helpful, and patient. I loved the guest speakers, demos, and loved that Lu Ross is an established school. It was nice to attend a school that has history and experience, not just a here today gone tomorrow type of school or program. I had some clients that had been coming to Lu Ross for more than 15 years!!! Talk about loyalty :)
I HIGHLY recommend considering Lu Ross for your education. You will get the hands on experience you need all while using professional products!!! I also recommend the services that are offered to customers (the skincare treatment rooms are very relaxing and clean). I moved away from the Ventura area a few years back so I no longer work at Lu Ross or visit too often. Otherwise I would take advantage of the affordability of their services and be a regular client!!!
My one negative would be that it was a bit caddy with all the girls there… Felt like high school all over again with lots and lots of drama. But sadly that is what comes with the experience of any beauty school so this isn’t just particular to Lu Ross. If you apply yourself and stick to the education Lu Ross provides then you’ll have a great opportunity to learn and be prepared when entering the beauty industry!!!

Went into this place to get a gift certificate. The lady working the front station was NOT pleasant. Do not know where to find the certificates (were right in the register). Took a while to ask for help. NEVER said sorry about the wait. Asked her for a gift certificate holder of some-​sort; she looked irritated and just handed me a regular postage envelope and did NOT thank me for my purchase or even say good bye. Went right back to talking with what appeared to be friends. Never coming back again!

I had the «Body Works» treatment today at Lu Ross and it was really great! You start lying face down for a back facial (exfoliating, cleansing, and a mask on your back), followed by a light foot rub while the mask sets and ends with an aromatherapy facial. It lasts 90 minutes and costs only $ 50 + tip.
It’s been a while since I’ve been to Lu Ross for a facial. I felt SO good when I walked out! A comparable service at a spa would cost at least double, if not more. I can’t give it 5 stars because it is just so loud and chaotic in the building but I am definitely a fan.
My esthetician (Paige) was wonderful. She gave great mini-​massages on my neck, shoulders, and arms while my face mask was setting and made me feel very comfortable and relaxed. Sitting at home now a few hours later my skin is so smooth and soft. Recommend!

Seriously the worst school in the world. Mine as well be a nazi camp with all the rules and restrictions they have. I definitely do not recommend this school to anyone that is interested in the barbering program. And it’s terribly slow, so don’t expect to learn how to cut right away. They admit that you got into this field because of your creativity but they just don’t want to see it at the school.

I love this place. I really really do.
I’ve been going here for almost 6 years off and on. I currently drive in from LA to keep coming here since I have never had a bad cut or color/​waxing.
Since these are students you NEED to know what you want, and you need to be able to speak up and tell them what you want.
If they don’t know how to do it, they’ll get an instructor to help them.
Nothing worse then someone not speaking up during a haircut and then getting upset afterwards! Tell them exactly what you want, and you’ll get it.
I recently had to come here again after trying out a ‘proper’ salon where my hair got completely ruined by bleach.
Lu Ross fixed it, colored it, cut, and had me walk out with a gorgeous post salon straightening and confidence boost.
Not to mention, the whole treatment, plus buying some amazing product for myself at reception, was still cheaper then the salon that had messed up my hair before.
I still continue to go here and suggest friends to do the same.

I have been going to lu ross since I was 15. The haircuts are always great and the service is good. They always leave my hair feeling soft and refreshed. I recommend this place for haircuts as well as facials :)
The use the best of the best products for their clients.

I LOVE THIS PLACE! I recently moved to Ventura and I feel so lucky to have found Lu Ross. I have super curly hair and it takes me FOREVER to blow dry it and straighten it. (No, seriously… close to 2 hours!) So instead, I have been going in to Lu Ross to get it blown out. (I have gone in for color once, loved the outcome– but had one of the instructors working on me.)
It is usually 15 $ for a wash/​cut/​blow dry/​straighten. (At a normal salon they would charge me 120 $ because my hair is so curly!!) My color was a little more expensive, but still only 45 $ for all over. (And I gotta lotta hair!) You don’t really need an appointment, as long as you come in before 2pm they can take you. (If your getting color I believe it’s 12pm)
The girls are all very friendly and talkative, it is actually pretty fun to watch most of them hard at work on mannequins or gossiping across chairs and stations. The salon itself can be a little intimidating because there are so many girls (and a few boys) compacted into rows of work stations but it kinda made me want to go to beauty school. Surely, your experience will depend on who you are assigned to (I know you can request stylists but if not you are randomly assigned to one.) My first time in I had Amber and she did a great job. She knew how to deal with my curly mess and didn’t put too much product in to deal with it.
There is no doubt in my mind I’ll be in again!

5 Dollar evening haircuts!!! (included cut, shampoo, blow-​dry)
It’s an AMAZING deal. Elizabeth did a great job on my cut, and had such a wonderful personality, very easy going and fun to talk with.
I’m sure I’ll be going here again.