Harrison E J & Sons

Absolutely TERRIBLE service. I booked a trash pickup and they never came, and was told multiple times by customer service that everything was on schedule. Do not use this company.

Dear Harrison E J & Sons,
I just wanted to let you know that Raul and Cornelio came to my rescue and helped me retrieve my secure access key card from the recycling bin. I am forever grateful for their willingness to help me. They are excellent, kind, and caring individuals and I just thought you should know this. They saved me $ 100 dollars to get a new access card to get in and out of the complex. As a broke nursing student, I am beyond grateful for them.
Please tell them thank you again from me and I really appreciated their help!
Sincerely yours,
Mina S.

EJH has a big job and does it well. I live north of Ojai and share EJH bins for trash and one for recycling with my neighbors. Recently I needed to recycle an electric water heater and contacted EJH to arrange a pickup – these do not go into the bins and there is a $ 35.71 charge to collect them separately. On the day of pickup I went to meet the driver but the heater was picked up by someone else. Before continuing on his route, the driver graciously told me that he would note in his Driver’s log for the business office to cancel the billing because there was nothing to pick up. I did receive a bill anyways for the $ 35.71 from the business office. We spoke and they were able to determine there would be no charge.
EJH has a tremendous number of customer accounts and I am pleased that their business office has taken the time to resolve my small matter.
Ted

The customer service department is not helpful at all. I asked for a supervisor twice to only be transferred to a voicemail.

EJ Harris & Sons had been taking care of the trash pick up at my mother’s house for over 20 years. The week she passed away (June 14^th 2013) I was cleaning up her outstanding bills and contacted EJ Harris’ customer service department by phone to inquire of her balance and to let them know she had deceased. The customer service representative told me she was very sorry, for my loss and that the outstanding balance would be dismissed.
Since that time I have received (through forwarded mail)
several «remaining balance» bills for trash pick up. I have called several times to discuss the situation (each time re-​telling the story) each time being told:
«We will look into it»
Today, over a year later, I got a call from the customer service department telling me she owes $ 37.00. Unbelievable. After what I felt was a very insensitive conversation with the office manager, I asked her if I could speak to the business owner and was told «They are semi-​retired and never in the office». I asked to speak with her direct supervisor and was put on hold for a few moments, I was then connected to the voice mail for the General Manager L. Harrison. Where I left a message.
What a shame to have this blemish on your sterling reputation for excellent customer service. I would not have written this scathing review in the first place if ANY of my calls had been handled properly, or routed to an appropriate authority. Shame on you.

Wonderful customer service. I called about needing a larger recycling bin and they came out within 2 ½ hours and swapped out my smaller one for a larger one. Scheduling a bulk pick up was very easy as well. Great people to deal with!

Not sure I would ever write a review about a trash company, but for the 2^nd time in the last 7 months, I was late out with my trash only to see the truck was past me by 3 – 4 houses. Seeing my running out, the driver has, on both occasions, reversed back up the road to come get it. With a smile.
The E J Harrison guys take their jobs and the customer satisfaction seriously.

Knowing that even Salvation Army wouldn’t accept my old couch, I decided to just trash it. Not having a truck or even knowing where the dump was located I decided to call EJ Harrison. They billed me $ 25 for curbside pick up. It was picked up by the time they told me and I was pleased with their service.