GNC

I was already skeptical of GNC after that big lawsuit over their supplements not even containing the ingredients they claimed, but I figured I’d still buy my protein powder here because it’s not GNC brand. The guy ringing me up asked if I had a membership for the member price and I said yes and gave him my information. He entered the info and the computer rang up the member discount price. He cancelled the sale and rang it up with no discount and said my membership had expired and I’d need to buy a new one for the year (which are a ridiculous price anyway). I said it shouldn’t be expired and asked him to tell me when the computer said it expired. He said the computer couldn’t tell him (uh ok), so I asked why it rang up the member discount with my info. He said it was a «glitch» and that I needed to buy a new membership. I bought my protein powder at the more expensive non-​member price and when I got home, I found my actual membership card. My membership doesn’t expire until February of NEXT year (2016) and it was only June. I don’t know if it was this guy trying to make his sale quota (I was offered a job here when I was in college last year and they fire you if you don’t meet your quota – I didn’t take the job obviously), the store manager giving employees these directions, or the company. Either way, GNC is a rip-​off company full of scam-​artists.

Purchased muscle milk here. Original price was $ 60 and I don’t have a membership to gnc. When I told the sales associate that I could get it on amazon for $ 37 he gave me a discount and I got the muscle milk for $ 40.

I hate writing bad reviews but I’m doing this for the customers! And I really hope management sees this.
I came into this store strictly for a pre-​workout supplement and Thank god I already knew what I wanted.
Pro Tip: Do your research on-​line prior to coming in this store that way you know what you’re looking for because the staff here really can’t help you!
The store was a ghost town so naturally you expect to be acknowledged once you walk in. Now I will give credit where credit is due and I am thankful to the new girl in training for attempting to help me. I say attempt because I could tell she was still learning and didn’t seem confident in explaining about the other products I inquired about. At least she tried her best and she was friendly.
Now let’s talk about the other guy hiding behind the scenes acting like he had way more important things to do! I knew he was the go to guy here because the new gal would ask him questions if she wasn’t sure about what I was asking. When it came time to ring up my purchase she had trouble with a coupon I presented and asked for his help. Do you think he was happy about it? Hell Noooo! He was very irritated and that was quite obvious. All I could think of is wow I feel really bad for this girl.
Thank goodness I’m a very patient and nice person because I don’t think any other customer would put up with this crap honestly! But to make matters worse I had to pay a second visit all because they failed to apply my coupon!!! Can you say Arrrgghhh!!! Eventually it was taken care of but yet again the experienced guy seemed quite annoyed and had no patience in showing his trainee what to do. He wouldn’t even make eye contact with me! Dude you seriously need to find a new job because clearly you hate this one!
To wrap it up IF you have no other choice but to go into this place I really suggest you go in there knowing what you want! Because the help here sucks monkey balls!!!

THIS PLACE HAS THE WORST customer service ever and because of what happened I’ll never go to another gnc.
This happened at the mall location. One of the «managers» was berating HER STAFF in front of me. It was the worst thing I’ve ever seen or heard (because the staff was new, needed help and was «bothering» the so called manager.) the staff had register problems and this poor girl was in tears.
This key carrier ticked me off so badly that I even got in her face and said that her staff was great and doing a great job. Key carrier made some comment to me like, «Yeah but I have to get after her sometimes.» I’m paraphrasing but that was the gist.
I contacted the district manager and demanded that manager be terminated. I told the DM I’ll never set foot in another gnc again. And I haven’t. And won’t.

I just walked into the Ventura store. The two employees were busy with other customers. I waited but was never acknowledged. I stood at the cash register with my purchase and neither of the employees said «we’ll be right with you». No eye contact either. Finally I just walked out the door. Poor customer service.

A few weeks ago (late May) I went and a guy who looked like a gamer (scruffy beard, unkempt appearance) ignored me while helping several other male customers; when I tried to get his attention he’d wave me off. I had one question. I left not buying anything after about half an hour and don’t plan on going back to this location.