Extra Space Storage

i want to thank gregg b. for all his help he made everything easy. and he is so nice if your looking for extra storage call gregg

Extremely disappointed… what started off ok when we first rented has turned into a nightmare.
Not only are there people living in storage units, there are homeless people living at one of the gates. My husband has personally seen them living in the units, he has seen human waste near one of our units. And we have now had things stolen out of one of the units we have rented. No lock broken, but taken via another unit, pulling our stuff out and over from the hole left between wall and ceiling.
Not only has this still not been fixed, the gap is still there, and to my way of thinking never should have been there to begin with… but the insurance company they work with!!! OMG… this is the nightmare. We have since discovered, this agency has a D– rating with BBB. And awful reviews, with many complaints. They are now not wanting to pay our claim.
The insurance company has been awful at returning phone calls, and my husband was met with a completely rude person when he did finally get a live person to talk to.
It was the police who came to fill our report that explained to us, how it happened, and that he has seen it happen many times. He also filled us in on what goes on at this storage place, what they have had to report. Certainly left us not feeling so great that this is the place we chose and can not move our stuff to another place anytime soon.

Just loved the way we were treated by a wonderful young woman and how spic n span the actual grounds are. Heads and tails above their competitors for sure. Thanks ESS! Thanks for hiring great people.

I would not recommend this facility to anyone. Not only was my rate increased by an outrageous amount just after being there 5 months my storage unit was broken in to. The surveillance videos were to be looked over to see if they could see who did it but apparently they were too busy to do this for me. No one ever got back to me regarding this. Very unprofessional. I don’t even want to give one star.

Extra Space Storage on Market Street in Ventura will handle all of your storage needs. The staff is very friendly, and they LISTEN to your needs and provide you with viable options. They follow up, answer questions, and are in site if assistance is needed. The whole area is kept neat and clean, video surveillance helps to ensure you items are safe and sound !! I highly recommend David and his staff for any/​all your storage needs !

Eva was very friendly and helpful. Units seem safe and secure.
I will recommend this unit to friends and family.

I am very happy with my storage unit and the professionalism and helpfulness from the staff. Extra Space Storage was recommended to me by a friend, and I am very pleased with the convenient location, safety and security features, and ease of use. My only complaint would be that the door to the unit is a bit difficult to pull up at first. I’ll bring some WD-​40 next time.

As the saying goes, you get what you pay for. The most inexpensive 10×10 storage space we could find was here. After dealing with Extra Space many times, I was leaning towards spending an extra $ 150.00 to use a different company. Regretfully, I decided to give Extra Space one last chance.
With limited choices in the area, I’m sure there are many others who are left with no other options than Extra Space. My advice to all is BEWARE. Make sure that you check all information before you sign any documents.
I spoke with Eva on the phone who called a week before we moved in to confirm information. She confirmed the price per month and ensured there would be no extra fees. Not only were there many extra fees (insurance, administration fee, etc.), but I was told the current lock purchased from their company would suffice. Upon our arrival, we were told that all 10×10 units with one door were already reserved. So, we had no choice but to get the double door storage space and in turn, had to purchase an additional lock.
I will continue this post once I experience tomorrow’s events. Stay tuned.

Excellent storage facility. Eva is AMAZING, FRIENDLY, PROFESSIONAL and takes care of all my needs. She is a pure delight to work with and I let everyone know that Extra Space Storage is the ONLY place to go for your storage needs!

The website and online reservations were very easy to make and did not cost me anything to reserve until I was able to come in person to take a look at the place (5 days). They showed me a couple of units and listened to my needs and offered the best unit available in regards to accessibility within the storage lot. The large 10×30 units (3−4bedroom house) have two door access on either ends which helps out a lot when loading and unloading and accessing stuff. I plan to make 3 rows so I can walk through my unit easily to make items accessible to me when I need them. The contract was reviewed comprehensively and the use DocuSign which makes for less paperwork hassle and everything is accessible online. Payments can be made online and autopay accepted which also makes life easier. It is only a monthly commitment without a long-​term lease commitment which makes it very flexible if you are not sure how long you’ll need it. Only 2 day notice needed for moving out. If you notify them prior to the next payment cycle there is no penalty and there is a nice grace period if u do miss a payment and they do call you out of courtesy to remind you if you are late. Another bonus is that the coded access to get into the gate are the earliest and longest that most self-​storage places offer from 6am-​10pm. So you can access it before and after work and 7 days a week including holidays! Security is great too!

On May 8, 2015 I moved out of my storage unit. I was told that I would not be charged for the month of May which is set up on auto pay to be charged on the 8^th of every month. However, the 350 was charged. I have called 4 times to get a refund. Each time they have a different excuse for not putting the refund through. As of this date, I have still not received a refund of 350.

Can we give them less than one star? Oh my gosh. It is only by having a monopoly over storage in the area that these people are even still in business. What is so amazing is that when you call they say «Extra Space Storage, how may I meet your extra space needs???» But from there on, you are left in a sea of muck. They care about one thing and one thing only– MONEY. They will take every opportunity to get MORE money out of you and since they are storing your beloved belongings, they will kidnap them until you are forced to pay their exorbitant fee’s. They pretend to have so many people around to help, but when push comes to shove you are left with only a voice mail message and no one doing anything other than wanting to take your money. If you can possibly go elsewhere… DO IT!

This is a clean facility, managed well and definitely accommodating. Storage is never a fun proposition, but David and Vanessa make it as pleasant as possible and I really think they DO care about their customers and the whole experience. It’s a good place if you need to store your stuff.

After much internet research, I decided to reserve a space with Extra Space Storage. Once I submitted my reservation, I got an immediate callback from management confirming and we were so pleased. Arrived the next day and we were so happy with the professionalism of the staff. They were pleasant, courteous and helpful. Our space is clean, secure, has light, and best of all was in our budget. I do recommend this storage to others.

I needed a storage unit in Ventura that was not only clean and dry, but safe as well. They were the only facility that had all of those things, and a light! Imagine that?! Something as simple as a light in a storage unit goes a long way. Not to mention the best hours around. I searched for a while before I found them.
They were friendly to boot. I’ll take it.

Staff is nice and property is kept up, however the former reviewer is correct as far as bait and raise. I’ve stored my stuff here a little more than a year and have already had two rate increases.

I used Extra Space in LA and Marina Del Rey, so they were my go-​to when I came to Ventura. I could not have been more pleased. They run a tight operation, clean, professional, helpful and friendly. If you are in the area and you need storage, this is the place. I will never go anywhere else.

Much cheaper to store stuff here than in Santa Barbara. Must be due to the student population at UCSB or the higher income level there. The office staff was very helpful and the facility was clean and secure.
A little out of the way off the 101.

Very convenient and great staff. Dave, the manager, has always been extremely helpful and courteous.