Coastal View Healthcare

I am writing a brief update, as my prior review was written while my father was a client there, a few months before his death in June 2014. My initial concerns, as well as my initial praise, was borne out by the events that followed. When my father was transferred back to the acute care hospital following a fall, and not his first by any means while in the Coastal View) it was discovered that he had a severe rash on his buttocks and near-​ulceration of his anus that had not been adequately diagnosed or treated while he was at Coastal View. He was working with the occupational and physical therapists to regain strength in order to use the bathroom independently, and because the same staff assist with toilet access and other necessities of daly life who also serve meals, if he needed to use the restroom during a meal, he was told to go back to his room and sh to call for a nursing assistant who would help him when she/​he was free. This led to too much waiting and not enough speedy changing, which humiliated my father immensely. He had mentioned to us «My bottom is bothering me» more than once, but none of the CNAs or nurses caught the severity of the problem. Again, I see the overall failure to provide adequate nursing staff as a systemic one far larger than any facility; we need nothing short of a revolution in long term care that will ensure that no one’s life is either shortened nor made more painful by a lack of skilled, adequately compensated professionals.
Finally, I would encourage Unilocal to include the review from the gentleman from Prescott, AZ who thought by review was accurate and even generous toward Coastal View. I see no reason to question the veracity of his experience, and it aligns with that of my family. I am fond of the staff I knew at Coastal View; they do the best they can with the resources they have in our highly imperfect system of care for the long-​term disabled.

My partner came here after she fell and broke her hip and shoulder.
This facility has been amazing. No one wants to go to a nursing care facility. It’s a frightening experience. But, everyone at Coastal View has been warm, welcoming and incredibly professional. The physical and occupational therapy team is superb, onsite, has their own rooms for work and provides therapy six days a week.
The building is super clean and yet inviting. As I have said the staff is great. And busy. They never seem to stop working, and yet they are always pleasant.
Every step through this process has been handled so well. I can’t express enough my appreciation for each and every person who works here.

My husband was transferred there from an Acute Hospital after a life saving emergency surgery. The nurses, nursing assistants & wound care nurse was very efficient. He received excellent care there. The facility was very clean. In lieu of the fact that they were extremely busy he was attended to whenever necessary. These care facilities, in general, do not have very good reputation. This facility, however, was beyond any expectations we might have had. Thank you for truly caring about your patients.

BEWARE!!! The «management» and bookkeeping” personnel at Coastal View Healthcare are not to be trusted! I would not recommend this facility. I had been a patient of theirs for a brief stay. I am a Ventura resident for 60 years and a small businessman for over 40 years. There was «allegedly» an amount that I had incurred beyond the what my insurance would cover after having my hip replaced. I made a payment program with Coastal View Healthcare to payoff that amount and had been making regular payments. I subsequently received another bill for $ 190.00 from one of their physicians, a psychiatrist. This struck me as being a little bit «odd» in as much as I was in the facility to recuperate for «hip’ replacement surgery. After contacting the physician/​psychiatrist and asking for a copy of the «authorization» to perform the services that I was being billed for neither the physician, the bookkeeper Sharon Farrell, or the facilities manager Michael O’Neil were able or willing to provide the requested «authorization». I had been involved in a near fatal accident in 2012 and have had the experience of people in the Medical Profession billing me for services that were neither performed or that they had not been paid because they waited beyond the period in which the insurance company would not pay them due to their «tardiness». This additional charge of $ 190.00 without authorization looked to me to be «more of the same». I contacted Sharon Farrell facilities, bookkeeper on numerous occasions and facilities manager Michael O’Neil by phone and in person on 4 different occasions trying to resolve this issue. Neither of the above could not or would not provide me with any document authorizing this report from an independent physician, I immediately stopped making the payments-​there was approximately $ 230.00 balance. This left me with the only option of taking The Physician and Coastal View Healthcare to «Small Claims Court». This was only after Sharon Farrell, the bookkeeper, assured me that they were going to «write off» the $ 190.00 fee. After many requests for the authorization, for many months, Michael O’Neil the facilities manager, showed up at Small Claims Court and produces the the document, which I had requested for months, with my signature allowing Coast View Healthcare with the right to authorize additional services. Upon receipt of this document the Judge immediately found in favor of the defendants. Had this document been presented to me, as I had requested, there would have not been the necessity of going to court, incurring those additional fees. I simply would have paid the bill. This facility including Michael O’Neil and Sharon Farrell are guilty of practicing «slip-​shod» business practices and they cannot be trusted. If you are looking out for a loved one or the aged and are considering Coastal View Healthcare you would be best advised to keep your eyes open when dealing with this institution and these people or better yet utilizing a different facility. Should you have any questions I maybe reached at Tony Deleo, (805)585−0027.

I don’t normally write reviews but because of the amazing care my grandma received I feel like everyone should know. I think when anyone is faced with having to put a loved one in a facility of any kind it’s scary. We’ve all heard the horror stories from others about this type of care. I’m here to tell say you have nothing to worry about at Coastal View. The staff is amazing. They took wonderful care of my grandma the entire time she was there. My grandma had 3 different stays here over a 10 year period. Once for 16 weeks after a car accident, once for 2 months for a broken arm and again for a long illness September 2014 to January 2015 when she passed. During that time I was there at least 6 days a week, sometimes twice a day. Not once was I ever concerned about her. The staff was always very friendly, they kept me informed, they always treated her with compassion & respect. She LOVED the food. She was was happy there. My grandma was the only person in my life I trusted with my entire heart. I would have moved heaven and hell to make sure she received the best possible care. If I could have done it myself I would have but she needed expert care and I wasn’t the person for the job. She had a caring, compassionate, trustworthy, knowledgeable staff at her finer tips. I’m grateful full for each and every person on staff at Coastal View, because of them my grandma’s last month’s and days were happy.

A close family member of mine has been living here for about a year and a half and it’s been wonderful! She has lived in 4 different convalescent homes in the last 10 years, and Coastal View Healthcare has been the best by far. The staff is incredibly caring and attentive, and the activities that they have are always engaging. I am so grateful to the staff for taking great care of her, since many places usually give the bare minimum of effort (in my experience).
I only give one less star because I wish they offered more variety of food options for vegetarians, but that’s about it. Other than that, they are angels!