Charter Communications

Number 1 worst company, hope close down soon. The wifi is not working i make phone call they tell me will send someone come in take look is free, I ask many many time for sure it is free! She say yes on the phone, but after they came check, they charge me$ 60 for service, it is cheating so suck.

Internet and tv were good, but since I have more bills to pay we were trying to cut back on things we don’t need. Called about getting rid of the tv and asked if I was getting the 39.99 internet only, she said yes. I went to turn my cable box in and they said it was gonna be the 59.99 Internet. Bummed, I called back and was handed to a supervisor, I guess, and was told that even though they told me the night before I was gonna go back to the 39.99 internet they cannot do it. If she told me I would have been with the $ 60 Internet in the first place I would have been fine with it. This is the second time they tried to get more money out of us. Luckily, I took a screen shot of my order the first time and they HAD to give me the package price I ordered. No idea if you guys can make sense of this review haha

Worst internet ever. Have to reset my modem daily and my computer is hard wired. The staff is a joke. Biggest waste of money I’v ever spent on Internet. Go with Verizon.

This is the worst cable company I have ever had have had AT&T Verizon and Time Warner this ranks far below all of them horrible customer service rude adding extra charges on bills lying about promotional services. Make sure you check every bill every month with a fine tooth comb for extra hidden charges because they well and it’s happened numerous times these guys are scam artist and they don’t care because they’re huge corporation.

Tonight, I had to speak to two representatives. The first was nice and listened but could not help. The second one went like this…
Charter rep ‚” how can I give you excellent service blah blah?“
Me,“I can not log into the app on my tablet to watch tv. Would you please verify my email at
and reset my password?“
Charter rep,“I need your name, address, verify your name again, give your secret code hold hold hold. Hold hold hold some more. Then she wants to verify my router works. Hold hold hold. 9 minutes later she announces the name of my wifi network and asks me if this is correct and she is ready to reset that password.“
Me,” ah, have you listened at all?“
Pfff… Another typical charter experience. No one listens. No one cares, the service sucks. The cable sucks. The Internet won’t travel through the house and they expect you to pay full price for less then half price service. All in all if I could give no stars I would and this review is not just based on this call, it’s based on our 5 year relationship that I hate but because the FCC says the city contracts with cable providers and they don’t regulate that, our city chose sucky charter.

I give Charter one star only because I have to give it something.
They lack any integrity or ethics. They are the bait and switch scam artists of the century.
FIRST, I have been subjected to their predatory phone calls on a near daily basis «offering» me phone service. They attempt to appeal to my being female as a reason for getting said service. I need to protect my family in case cell service is out. When I say I have no intention to get phone service, the pusher decides to say, «Well, when you decide you care enough about your family’s safety, give us a call.» The audacity, quite frankly, they cannot offer «safety» if their lives depended on it. The phone service is dependent on the Internet and cable connection which is ALWAYS OUT.
They offer the opportunity to use your iPad and smartphone to schedule shows on your DVR when you aren’t home. The only catch is, they don’t offer the cable box that they boast about in their commercials. Bait and switch. Get you to go for their service because of the bells and whistles they advertise in their commercials in your area, THEN, when you attempt to use that service, you are told it’s not available in THE LARGEST ENTERTAINMENT MARKET IN THE USA. Really?!
And…the search feature is absurd. When I want to watch Star Wars for example, I can’t just type in S-​T-​A-​R to narrow the search. I have to select S. Then scroll through literally hundreds of shows starting with S in alphabetical order until I find it. Then, I can attempt to select it, HOWEVER, there is no telling what time it’s for, what date it airs. Or which channel the HD or the basic channel. Didn’t know how many shows start with S in English, Spanish, Armenian, and Korean in Los Angeles! Since then, I haven’t turned on the box.
I am quitting my abusive «relationship» with this sorry excuse for a company after less than a month because of its unethical business practices, and lack of any integrity.

I’m so tired of getting threatening confirmations of «no show» if you don’t confirm. I literally called back one minute later to the phone number left by the technician ‘confirming’ his appointment, only to deal with the automated attendant for five minutes, only to then find out they cancelled my appointment since I didn’t confirm fast enough. Two out of three digital boxes have broken within four months. I even brought one back myself only for them to give me another defective box. It’s a monopoly and I hate not having choice in my cable provider.

So I come home from work yesterday to find my TV don’t work. It appears that they have shut off all of the regular programming so that no one’s TV will work unless you have a set-​top box. Ok fine, So I call them about two set-​top boxes and they tell me the new cost. The rate nearly doubled. I told them that I was going to shop around and get back to them.
I watch very little TV and that’s why I rolled my service back a year ago to BASIC BASIC to save money.
These boxes are about control and marketing. They just want to be able to monitor our program selections/​viewing habits and force us pay for them to have this capability. It’s all BS. There’s absolutely no reason they can’t offer basic stand alone TV service for under $ 35 a month.

Horrible, horrible service. After all the advertising about them going ‘digital’ and how much better it will be I see ZERO improvement apart from more Mexican channels.
Some channels still pixilate and jump — how does that even happen via a cable? A dish yes but a cable?!
No improvement on the picture most channels are fuzzy. We don’t have HD because basically we don’t want to give them any more money than we need to.
We have had various tv and Internet issues with the equipment they have provided.
If we were not locked in to a deal we would most certainly dump Charter.

if only i could give them 0 stars… explain to me how i enroll in the 29.99 internet deal. 12 months is up and now i’m getting bill 67 $
they don’t care about their customers, all i get is the run around.
Stay Away!

A friend is house bound. She cannot call out, only take calls. Charter now refuses to call her. To fix their problem. You believe that? I called every number they gave me, explained the situation, something they have done in the past several times and nothing. Hate is a strong word but really, that is the right word to use. I hate charter communications.

I’ve had Charter H.D. cable and internet for nine years. The picture fragments, often the screen goes black. The set top box has been replaced five times in case that was the issue. The issue is the signal.

I dont need their triple play plan — phone /​internet /​tv package… to be honest, who still has a land line and television is kinda going out of style for the up coming generation.
So if you just want internet, you will pay no less then $ 55/​month (for 30mbps which is pretty freaking fast). Inflexible with their pricing tier and are a bit bully-​ish in their ways.
No real competition in the area that can complete in the speed/​price department, so they can go ahead and do what they want.

If you have another choice make it. This company does not want to support its customers. They have hidden fees even with a two year contract. I have been told different things every time I call in for help. Nothing works quite right and they dont help you. Stay away. I hope another company buys them out soon.

This is the WORST company EVER! Ever since they have come to town we (and others that I know) have had multiple problems with billing and service.
Our cable box has just shut down to reset itself automatically. This happens several times a week. Just happened as I’m writing this right when we were watching something important.
Billing, we own our cable modem but charter tries to bill us as if its a rental. I have to disconnect it and take it to the walk-​in office so they can scan it to prove its not theirs. The charges are dropped from my bill and I get an apology. Ten months to a year later they bill me again for MY modem. This has happen 4 times already. Too bad there isn’t another cable provider in this area of town. Consumer Reports has Charter Cable listed near the bottom of their list for cable providers. Too bad Charter doesn’t/can’t learn!!!

Im not even going to bother writing about my horrific experiences about my two years dealing with the Charter as they have a monopoly on Internet in my area, but it is the worst. You can never have two people give you the same answer. One person will sell you a package, and when you realize all of the hidden costs, the next person you talk to plays dumb and tosses you around until you hang up. Most recently I was told I need to buy a router, and then they sold me a crappy router. When I called not even 24 hours after buying the router they sold me their response was to call router company to fix the problem, WTF?!
Charter is a CANCEROUS name with the way the sneak up the prices and cost of their ‘bundle’ packages. The absolute worst cable company I have had the displeasure of dealing with. Im thinking of moving just so I don’t have to deal with them anymore

Ask for Neil Hammel… Sales/​Customer Service Rep. I walked in and needed to replace my old modem and pick up a new one (usually hating to deal with Charter) but to my surprise an outstanding employee assisted me. He left nothing to change an took the time to make sure I was all set. He even got a tech to assist me at my home the same day!!! He actually cared about the process I would go through to replace my box and modem system up myself. I am staying with Charter now and know I can deal with professional (live) employees. Bravo Neil!

Customer service is the worst ever. Could care less about the customer.

If you think you get a real 100 Mbs don’t get fooled. Not even the technician know exactly what Mbs means.
At least you’ll get someone on the phone but first they always want to sell you something even if you tell them that you’re fine and don’t need anything.
The bandwidth isn’t what they promise, it isn’t better than Time Warner in L.A.
You must be have your access point next to a Charter POP and you might get closer to the speed they promise.
All internet speed test’s are really not real, the only one is cnet that comes close to reality. The next issue is how many times within a week or month are the servers down or there is a big bottleneck during the day when you get not even 5 Mbs.

***UPDATE***
I bought a cable-​card tuner that plugs into my media center. The instructions from the manufacturer were easy enough. I had it all setup and the last part was to get the actual cable-​card from my cable company. I went into the storefront, and they were able to schedule a technician to come to my house then next day, which happened to be a Saturday. I thought it was weird that they couldn’t just give me the card so I could self install it. But, I was happy that someone was coming the very next day.
The next day, I get a call about 10 minutes before my scheduled ‘2 hour window’ for the tech to show up. He said they didn’t have any cards, and would have to reschedule… Fast forward to Monday. The tech shows up, and had no notes on the call so he had no idea why he was sent out here. So, I tell him that I have a new device that takes a cable-​card and I need that setup. He didn’t bring any cards with him, so he told me that he needs to go back and get some from the warehouse. 90 minutes later he is back with 2 cards. The first one didn’t work, so he tried a second one. That one didn’t work either, but we were able to get further along than we got with the first one. After multiple calls into the main office and about 60 minutes of troubleshooting he had to leave to make it to his next appointment. My options at this point were to wait a couple weeks until this new hardware they have will be rolled out, or just bring the card back to the office for a refund.
I didn’t give up, I let the thing sit idle while powered on for about another hour. When I came back I noticed that most of the errors have cleared on their own. The only one left was the ‘verification’ signal from the office was never received. I figure I’ll call them up and ask them to resend it or ‘hit’ the card. They comply, but it didn’t seem to fix the issue. The guy on the phone noticed that I had a tech out to my house that same day, so he put me on hold so that he could talk with the tech. After about 5 minutes of holding, he tells me that the ‘main engineer for the area’ will be calling me back within 30 minutes. I say ok and that’s the end of that.
About 30 minutes later my wife noticed that 3 Charter trucks are now outside the house. One of them has one of those crane bucket things. At this point I’m thinking ‘what now’. Here come 3 guys to my door. The tech from earlier in the day and 2 more guys. I bring them in, show them what’s up, and they call the office. One of the guys suggest that the tech calling it in speak to a specific person, he does and it’s fixed immediately. Once working, they explain to me that they don’t see many cable-​card installs vs their own cable boxes. They leave, I’m happy, end of story.
During this whole fiasco, I was upset because I knew the issue was on their end, but how can I prove it? They could of just as easily said that it was my equipment that was malfunctioning and I couldn’t really prove that either. I was just happy that they were willing to work with me to get it working. They said the reason that 3 people came back was to make sure all 3 were able to see this setup and hopefully provide better service in the future since it’s kind of new technology. We will see, hopefully my pain will be your gain.