Channel Islands Prosthetics-Orthotics

Great experience overall. All of the staff are caring and attentive. Customized service and attention to detail is unsurpassed. Definetally will return if I am ever in need again.

My first appointment was in the Oxnard office, which appeared really outdated. While I was there I heard another woman being fitted and told that her size 7 shoe was equivalent to a men’s size 8. I thought maybe the world of orthotics had their own size charts so I kept my mouth shut (plus I was eavesdropping so…) Luckily before the woman left the guy caught her and corrected his error but it seemed like one of those telling mistakes. The fitting process itself was simple, a foam-​like box was used versus the play-​doh-​like molding process I had for my first pair of orthotics. When I left, the front desk told me it would be about a week but it took over a month. Also, it turns out the molding process is the way to go. The process is done by a doctor who understands your issues and can hold your foot in the mold the way he wants the orthotic to form to your foot.
When I finally picked up my orthotic it was in the Ventura office, which was much nicer inside; however, the staff was still blah. In the end I had them recover my old insoles and to be honest I have no idea where the ones they made me even are since I NEVER wear them. I suppose I should mention I originally had a PPO and this was my HMO insurance experience. If you can, I’d go somewhere else or just pay your doctor cash and get the molded orthotic, trust me you’ll thank me later.

I went there with my daughter. They were prompt, attentive, ran their office well (not making patients wait forever, etc.). The health care providers there were all very knowledgeable, courteous and answered questions in a way that my daughter and I could readily understand. I would recommend anyone who needs orthotics to go to Channel Islands Prosthetics-​Orthotics.

I’ve been doing business with CIP-​O for years now and they are nothing but incredible! The staff are all friendly and polite. They do quick and fantastic work. They have really put us at ease every time we have needed their services. The most recent was after my husband was in an accident and he cracked his tibia… it was a very scary time for us and the people at CIP-​O really helped us get him «back on his feet.» Thank you so much!

I was referred to this business my my dr. I called for an appointment and was promptly treated like and idiot on the phone by a very rude and condescending «Natalie». Later I went to the Ventura location for a brace fitting. The receptionist there was the same way! Saying I didn’t have an appointment until 9:15 and that I was «Lucky» someone cancelled. Natalie had made the appointment herself for 9:00! — fast forward to 12÷30÷13 I get a voicemail simply to «call them». I did and got a fax machine. So I called the ventura office and they informed me the call was about my payment??? I was never asked for a payment and would have gladly paid it. The clerk from ventura said, «Go ahead and yell at me cause this happens all the time with Natalie.» I asked since you are calling me now does that mean the brace isn’t ordered yet? «Yes, it hasn’t been ordered.» I was furious and she said she would call Natalie and see and would it be okay if she called back in 30 minutes-​I said certainly.- 2 hours later Natalie leaves a message saying the price my two braces (I was only fitted for 1) and that they couldn’t change the cost. I NEVER ASKED FOR A DISCOUNT!!! THE COMMUNICATION THERE IS PREPOSTEROUS AND IT SEEMS THE STAFF KNOW THIS PROBLEM EXISTS. There are many other places.