Champs

Good job to all at Champs. Thank you Ereck for asking me how may day was going. Your smile and good manners will get you far in life.

I would leave negative stars if I could. My fiancé bought shoes here two weeks ago. Wore them inside the store to see how they fit. When he got home they were an off shade of grey so we bought a new pair online and went to return these to the store today. We were told we couldn’t return them because they were used?! So wearing them to try them on in the store makes the bottoms dirty and that counts as used?! Worst customer service I’ve ever experienced and I own a customer focused business.

A awesome worker helped me tonight awesome customer service his name was estaban. I was looking for running shoes and found a pair that fit perfect butt… construction orange in color my wife was not digging that color. So he even showed me other colors that shoe came in on the computer, but we found out they were out if my size. so he even brought out 3 pairs of shoes I picked out. I endend up purchasing one pair then walked into footlocker and found the same shoe on sale so I went back to the store and asked him if they priced matched cause they were were on sale at footlocker he said yes they do and beat there price by going 2 dollars lower than footlocker. Awseome place to buy shoes nice freindly people work there, j t actually made buying shoes fun.

A solid 4 star experience while shopping for shoes… who would have known?
I had been looking around for shoes for work… I needed very unique specifications. They had to be black and look kinda nice but I wanted them to be comfortable and almost like a tennis shoe. Something dressy enough to go with a shirt and tie but comfortable enough to be on my feet for 8 hours.
I ended up at the Pacific View Mall in Ventura like I usually do while looking for things like shoes. I tried a few of the other local stores and stopped by here at Champs Sports. I was immediately greeted by an employee of the store as I walked through the doors and asked if she could help me find anything. I explained the specifics of the shoes I wanted but that I more than likely wanted Nike Shox.
She laughed a little and said «yeah everyone wants those at first».
She asked me what I was going to be using them for… when I explained that I walked a whole lot at my job and needed shoes that were comfortable but good looking as well. She went to the back and brought out my shoes that I wanted (the Nikes Shox) but also brought out a couple other boxes.
I immediately thought jeeze here we go… she’s gonna try and sell me some other more expensive crap. Oh how I was wrong.
She sat there for like 20 minutes having me try on different shoes… she explained why she thought that the Nike Shox might not be the best shoes for my application and actually recommended some less expensive shoes. She knew SO MUCH about shoes… it was really amazing. The only problem was the fact that the shoes she sold me on and were the most comfortable did not come in the complete solid black like I needed.
She did sell me some insoles because she explained that my feet had a high arch and that I needed more support than usual. I think I spent 20 bucks on them and after wearing them for a day I regretted buying them… they just made my feet hurt. I guess next time I just need to stay away from buying random insoles for my shoes.
I ultimately ended up not getting any shoes this day… but the experience I had here more than likely saved me from spending 150 bucks on shoes and regretting it later. This will be the place I go to when I do buy my next pair of shoes.
:0)