Burlington Coat Factory

Burlington Coat Factory. Right there in the name, you’re led to believe that you will be able to find jackets and coats. I went to the store today to see about getting a lightweight jacket. I was very disappointed at the fact that the store has been changed and there was absolutely no jackets or coats to be found. I wish I had paid attention to the reviews of this location before I came here so I wouldn’t have wasted my time.

Admittedly it is a discount store so you can’t have high expectations. I’ve never had an issue with poor customer service and the locations that I’ve been to nor have I actually heard from anybody I know personally that says they had poor customer service. However over the last few years Burlington is obviously in cutting corners or cutting costs. I went in today to see about getting a jacket. A jacket, and they had none. Come on seriously, your name says Coat Factory you should have jackets and coats available.

It’s hard to believe this place is called Burlington COAT Factory when the selection of women’s coats is absolutely laughable. Came here to shop for some winter wear with my girlfriend and we were both shocked at how limited the selection was. What a joke. Posting a picture soon.

Worst store EVER! Less than 10 years ago the upstairs was full of every style of coat imaginable. I even own some quality wool coats from there. I haven’t been in there lately, apparently! Went yesterday to look for an over/​rain coat for my husband. Went up the escalator to the second floor, no coats at all! Went back downstairs to the men’s department and they literally had about 5 ugly jackets in XL. I asked the salesperson, «Where’s all the coats?» She said, «Oh, our truck didn’t come in this week.» Seriously? What a joke. It’s turning into another Ross-​type store with a lot of cheap merchandise. Never going back!

So first off they are no longer Burlington coat factory, just Burlington now. Second when I was there a women passed out and hit her head on a jewelry display. 2 other women were helping her out and I told the cashier to call for help. She looked at me like I was nuts, I see the women start to shake and possibly seize and this time I said in no uncertain terms to call for help. When finally someone came I tried to explain what happened. The women apparently had just given blood and instead of eating she went shopping. The staff at the store wanted to give her water, I was like no she needs sugar so they decided it was ok to open a kids drinks from the display. I tell you, I was there for about 10 minutes and not 1 manager showed up!!!

Burlington Coat factory is not your store if you are looking for customer service or clothes in every style and color.
It is your store if you are looking for a low price and you are willing to keep your eye open with a creative mind.
I just picked up a beautiful emerald green dress that was $ 29.00 instead of the one in a department store that looked just like it for $ 139.00 and up.
I am only gonna wear it once so I don’t want to spend that so this is my store.
They don’t have them in every size or color so I feel lucky.
If you find what you like I suggest grab it because it won’t be there when you go back.
They offer 30 day return with receipt.
The parking is easy and convenient.
They have the one line that feeds to all the clerks which I like so you don’t get stuck behind that one problem person.

Horrible place to go, rude staff. I was going to try something on. Went to the fitting rooms and of course no one was manning the fitting rooms and waiting 5 minutes for someone to come, I went in and tried stuff on. I came out and some one was finally out there and the lady told me I had no respect very rudely. No respect for what. I will never go back there again.

Customer service is always crappy here so I give it 0 stars for that. However, I’ve found some really great deals and always leave happy with my purchases, so for that I give it 5 stars. Which leaves me at 2.5 stars, but today I’m feeling generous so I’ll make it an even 3.

Customer service was terrible. I special ordered a whole matching set of baby furniture here– crib, dresser and changing table. I ordered it 4 months before my due date, thinking this was plenty of time. They had the crib in stock but had to special order the rest. They said they would call me when the rest arrived. Well, I never got around to setting up the crib right away and it just so happened that 7 months pregnant we decided to move. After moving and only a less than a month away from baby’s arrival, I kept thinking, they haven’t called me, I should call to see what the status is… I got the run around on the phone so i decided to just stop by and surely I would get a better idea on when exactly it was arriving. They forgot to order it. How can you take my money and not order it? The manager had no knowledge of my order and said he could order it but would take a couple of months… I didn’t have time I needed it yesterday! With their 30 day policy I couldn’t just get my money back so I could go else where and search for a new set with just weeks away from my due date. I had to wait a little over a week for the manager to get approval from corporate to return my money. While I did end up getting my money back, I thought I’d write a review if you’re going to order anything in their baby depot area, make sure you check up on it in case they didn’t even place the order! I ended up going to target and got a set which was in stock and hubby set it up that same night.

A friend of mine took me here and told me they had great deals. It’s always crowed. I did find slippers for a great price I gave as gifts. When I went to go get more they didn’t have the same brand/​style :o (

had a cart full of stuff! how am i going to get to the 2^nd floor with my cart?

This store has a huge selection of men and women’s clothing at reasonable prices. Upstairs is the coat and luggage bonanza. On my last visit we scored a great deal on a Tommy Hilfiger suitcase at half the price, and a great hooded jacket for $ 29. This trip, I found a London Fog jacket for under $ 40. Not bad. Check out their clearance racks for real deals. The changing rooms are casual with no one getting upset if you are trying on more than 3 items, and there is rarely a check out line.

Just left this store actually, and have no reason to return ever again. Starting from the beginning I was to attend a wedding 3 days ago. Didnt have time to try on clothes at the store so I grabbed what I thought were my size dress shirt and pants. As I bought them I asked the lady what the return policy was if they didn’t fit, she said 30 days with a receipt you get money back, that’s all I was told. I get home to get ready for the wedding strip the tags as I have no reason to return them until I realize they’re too small and the shirt is too tight around my neck. So of course I dont wear it I go to the outlets and get a bigger size due to the wedding being near to there. So seeing as im a grown up and have a job I couldn’t immediately return the items I bought from Burlington. Today when I get there I tried to return them I was immediately scolded by a lady named Annette that they had to be back in the condition they were bought. The shirt had like perspiration on it, so I understood that but the pants were just wrinkled due to them being in the bag and in my car for a couple days, OF COURSE THEY’RE GONNA BE WRINKLED, when I explained that she then tried to tell me the tags were missing, I said they’re there in the bag which she responded I cant return them because the tags aren’t on the pants??? I explained how would I know that if when I asked what rhe return policy was and wasn’t told the correct information why could you return them? Long story shorter I felt like I was talking to some old kids. I think there’s been only one time where I haven’t encountered an employee with attitude or followed around the store even though ive spent about 800 dollars there. Poor employee knowledge which is the fault of management for not training well enough and no accountability for there mistakes. If I need a discount I’ll just take my business to Ross or the outlets here on out

Ok this store normally is full of very rude and inconsiderate customers. The employees are basically zombies and the quality of merchandise is cheap! I was forced to come here because I needed a fitted crib sheet ASAP and despite my previous comments… The baby section is AMAZING!!!
Today it was like a different store. New management? It was clean and the employees seemed happy and helpful –I actually walked around and even found beautiful throw pillows! Not to sure if I’ll be back soon but I don’t hate the place any more…

Wow first and last time I ever go to this store. Bad service the store looks sad inside and out. I had an issue with this female cashier I let her know about a shirt that smell really bad. I just let her know so the store would be aware she really did not care. I let her know you really need some training with her poor service. I spoke to the store manager and he offers a discount on my next purchase. I don’t need a discount because I don’t plan to shop here again. But please work on your employees that cashier and that joke of a so called female supervisor!
Thank you

I’ve been here many-​a-​time with my wife. She loves this place. You can find clothing apparel, shoes, sunglasses, watches, costume jewelry, some kitchen items, bed spreads and, Yes, coats too. You may think the prices are all low but you’ll find some prices are up there. When we go there, most of the time I wait outside. I can’t stand those parents bringing their cute little devils and letting them loose on you. It’s like a kindergarten at recess.

Worst experience here after buying a suitcase that broke first time I used it. Manager was rude, irrational, and unsympathetic to my cause. He simply didn’t believe me and wouldn’t take the product back. No other store I’ve been to in Ventura would have treated a customer like this. I ended up going directly to Samsonite and they replaced it with a better suitcase, no problem. If the manufacturer (Samsonite) took the product back so easily, why couldn’t the manger at Burlington have facilitated this process? I won’t shop at this store again and I look forward to the day when that space is replaced by a better retailer.

Yes everything is cheep here, but there clothes are so cheap in quality it’s not even worth the gas money and time it took you to get here. The employes are mean and not willing to help ever. I’ve been in there 3 times and never again, I give 2 stats and not 1 only because the baby depot.

This BCF feels like someone cleaned up a Ross Dress for Less — then cleaned it out. Selection = No Bueno.
On the upside, I bought two designer suits here for the price of one at Nordstrom. At least that’s what Zora the tailor told me. She’s only there on Tuesdays and Thurdays. The alterations aren’t cheap, but the old man at the drycleaner doesn’t have giant bosoms to rub all over you while pricking you with pins and pulling on your crotch.

I shopped here for baby items because it has a big section of clothes, toys & just «baby stuff». The prices were very fair but the items seemed to be dirty & stomped on. Baby blankets felt dusty/​dirty. The toy section looked like the aftermath of the bombing of pearl harbor. Baby books were stained with food. WTF???