Ben & Jerry’s

Ice cream never bad but this restaurant smelled like an absolute toilet with super strong ammonia smell and yet it had no bathroom and no relationship with a neighborhood restaurant that did have one.

We went to this place about two months ago, and it was honestly one of the worst customer service experiences I’ve ever had. We came in about 15 minutes before closing, and you could tell the girls wanted to leave already– and I don’t blame them for that because I know how it is working customer service all day. However, the treatment we received was intolerable. The way they took our orders was very unorganized and felt extremely rushed, and one of the girls seriously had the worst attitude. Despite my boyfriend being the first person to receive his ice cream and be charged, the girl with the bad attitude kept insisting the other girl didn’t charge him even though she did. It seemed a bit racist to me because he was the only person of color in the group. It’s a shame a good ice cream company like Ben & Jerry’s has such crappy, unenthusiastic, rude employees working for them. I will definitely not be going back here and have told all my friends in the area about this experience too.
You would think after seeing all these horrible reviews, the management or owners would fire these rude employees. Most businesses check their Unilocal reviews and take them seriously. This place is a joke.

Tricky parking but tasty ice cream!

Horrible customer service! I took my 3 year old son here to celebrate his first ever tball practice with an ice cream cone. He requested «green ice cream» and I asked the employee if I could please have a sample of mint n chip to make sure he liked the taste of it. She coldly replied «we don’t do samples.» I explained why I was asking for a sample and asked if she could make an exception for my son. She and another employee chimed in together and rudely told me «no, we will not do that». I said «ok, Give me a scoop for myself and I’ll let him try mine before we choose his flavor»… she then handed me WHITE mint n chip ice cream. I asked her «this ice cream isn’t even GREEN like my son was hoping for?». I got a snooty «nope!» as a response.
I couldn’t belive how rude these girls were as they interacted with me and how little they seemed to care about out experience. What was suppose to be a special occasion left me feeling greatly disappointed. I do not plan to return to this location.
Truth be told, these girls could have declined my request for a sample and told me they didn’t have any green ice cream, and it would have been completely ok… if only they had done it politely and with a smile.

This is a pretty sad little ice cream shop. If they just spruced the place up and hired someone with a smile this place might become a place to be, because the ice cream is always good. This location looks like it’s closing down or something, place is empty and the mood is to chill, lol. I remember Ben & Jerrys being a fun place to go into, haven’t been to one in years and probably won’t again.

To the worker working, Friday 11/14@8:42p: it wouldn’t hurt to smile and actually show that you like your job, if you don’t at least pretend that you do because your customers can feel your energy.
I would recommend that they have a bigger menu, preferably on the glass display area. The one they have on the wall is hard to read, the one they have displayed up on the display wall is even harder to read.
Most people are visual, so it would help to show the different flavors your offer.
Will we be back? Probably not, the product is mediocre and the customer service is not warm/​welcoming.

I just skated to this location and the girl closed the shop at 9:45 had all the lights off. I asked her «what time do you close?» She said, «10 o’clock» .and I looked at my phone and gave her a confusion look. She shrugged had her purse and went back inside. I’m now writing a Unilocal review. This is my first time in this town and the first time I saw a Ben and Jerries and I couldn’t go. Thanks Asain chick. I

Ron Burgundy’s scotchity scotch scotch ice cream. Holy freaking moly. If you you like butterscotch then you will most defiantly enjoy this. Like an orgasim in my mouth

The young lady who served us was very friendly and sweet. She made us each a malt and they were pretty good. Would have liked the malt to be thicker, but both had great flavor. Yum!

Oh my God, this place is home to one of the laziest workers I have ever had the displeasure of meeting.
I came her a couple of months ago with two of my coworkers after dinner. We were looking for something sweet to eat after dinner. It was around 8:30. We were waiting behind two ladies that were clearly having a hard time with the server (mind you, she is the only one working that day). After 10 minutes or so the people in front of us got their ice cream and went on their way. When it was our turn to order, I asked the server if I could sample their chunky monkey ice cream. Her response to me was the following: «Oh, I haven’t opened that one yet.»
What the fck? What is that supposed to mean? Apparently, at this location, if this particular server has yet to open a box of ice cream, you’re not allowed to sample it. My coworker asked for a scoop of an ice cream i forgot the name of and the server told her to pick another flavor because that particular one was so frozen its hard to scoop. She also proceeded to tell my other coworker that they dont have the new flavor of ice cream that was displayed in their store in bold freakin colors.
Once we were thoroughly annoyed, we purchased whatever ice cream she was capable of serving and left while she proceeded to use the Ben and Jerry’s phone to make a personal phone call.
I also vaguely remember hearing a man ask if they closed at 10, and this woman replied «no, today im closing at 9,» and continued to talk to her friend on the phone.
Ice cream is decent but please, make the drive and go to Mconnell’s (where ice cream is great and service is amazing!) near the mall to save yourself from the aggravation of dealing with this incompetent human being.

Let’s start off by saying customer service is not high on the list for employees that work here. I went there with a couple co-​workers after dinner on a Wednesday around 9:15 pm.
As we walk in, the girl employee (didn’t catch her name) comes out of the back room seeming annoyed to have customers at such a late hour, mind you they close at 10:00pm. We aren’t greeted by «Hello welcome to Ben & Jerry’s» but instead she rudely says all the flavors are on the board, hoping to get us out of there as soon as possible.
Normally, we would ask for samples to see what we wanted, but the employee seemed so annoyed we didn’t want to get her even more angry. When I order a coffee and toffee shake, she says, «I’m not making shakes anymore, it’s almost closing time». I’m thinking to myself WTF you don’t close for another 45 minutes. Then I ask for a flavor listed on the board and just get a simple «No». Extremely annoyed now, I ask for Cookies and Cream knowing they would have that flavor just so I could get hell out of there.
So if you plan to come here after 9, don’t expect to get a shake or a friendly welcome. It will be a horrible experience and you will regret wasting your money there. Avoid at all cost!

Upon our arrival, we waited about 5 minutes for anyone to come out from the back to help us. When the employee came out, she didn’t say anything, just stood there — can you say awkward — and it was awesomely uncomfortable. So we tried a couple flavors (all very freezer burnt and icy) and then finally decided. Once I got my cone, it was so icy and melted, I had to ask for another. She said, «uhh, it’s all gonna be like this. Choose another ice cream.» Aight, guuurl, as you wish! It just sucked. She was rude and the ice cream was yucky and icy. Sooo though I usually like B&J’s, this one should be avoided.

Everyday feels like summer out here, so I guess that could be my excuse. But, I didn’t need any of those once I saw they had mango sorbet. I love mango anything. Then, I also saw passionfruit yogurt with pineapple, so I had to get them together. Perfect. Prices were expected, but I like it so no worries.

Worst experience with an employee (I should have got her name!). I’ll never go back. Not only immature, but rude and didn’t care about knowing their products. I asked for a flavor that was written on a banner outside of the door and she gave so much attitude stating that they didn’t «have those kind of flavors. I don’t know what they are. It’s old and been there for years.»
The flavor was freakin strawberry and vanilla! How stupid can you be, seriously?
Minimum wage is like $ 8/hr…how is this person worth that much to keep as an employee here???
That’s just one example of an answer to one of my questions. Insane.
Ice cream was old and tasted like freezer burn.
I’m not going back to this place ever. Neither should you.

Worth the wait for a cone.
I expect a wait.
A premium price is also expected.
Pre-​packaged cake (doesn’t have any cake in it!) tasted like freezer burn.
Fortunately I live close so could returned it.

the employees are friendly but immature. They were quick and efficient but the line was still a zoo. The ice cream is good but not anything that you couldn’t buy at the grocery store. Great place to get ice cream to sneak into a movie without having to pay the inflated movie prices.

Blah. Barf. I got the chunky barf cone.

Perfect place on a sunny day. Lots of activity.

After eating a late lunch, and checking in via Four Square, I noticed that a «special» was located near me… and it was here!!! Yay!!! So by checking in with Four Square, I was able to get 3 scoops for $ 3!!! That’s a smoking hot deal… one scoop is already $ 3+.
I had the Chunky monkey, sweet cream and cookies and upon the employee’s recommendation Cherry Garcia. I enjoyed the sweet cream and cookes the best. I actually wanted to try JImmy Fallon’s new flavor, but they didn’t have it.

There’s nothing better than coming here for a big scoop of peanut brittle ice cream after a movie. It always takes me forever to order because everything on the menu is absolutely heavenly. I always get a kick out of the names and combinations of flavors. The staff are always welcoming and it always smells amazing inside. I love this place.