Rite Aid

I came in there bleeding (I cut seriously and deeply my finger) and asked them for hydrogen peroxide or something that would stop bleeding– they looked at me with fish eyes having no idea what is this peroxide and how it works. From the front counter they sent me to the prescription desk– the same story. I asked if not for that– but for anything that could help– absolutely indifference. He suggested me to put antibacterial ointment and a bandage! But if it’s still bleeding, what is he talking about?! Do the consultants there have any medical education at all?! He also offered me a pencil that is used for small cuts when shaving! This whole pencil would fit into my wound… I went to CVS and found what I needed. This is a horrible place, full of unprofessional losers and indifference!!! I’d fall dead in front of them and they wouldn’t bother!

Why call to say your prescription are done when they’re not?
Got an automated call on Friday saying my prescriptions are done. Came yesterday (Tuesday) to pick them up. One won’t be in until mid March.? Evidently, all the Rite aids won’t have my Dulcera inhaler in till mid March. Great.
The other prescription won’t be done until today. So why’d I bother coming in yesterday?
I guess to waste of my time.

The pharmacy manager is worthless! I’m getting the feeling she doesn’t know how to run a pharmacy. Plus bad customer skills too. Thank God for the long time staff. They know their business well.

This is truly the worst pharmacy experience I have ever had. I am a physician myself but was looking for a particular prescription for my daughter that had to be started right away (as most do). Not many pharmacies had it in stock so I finally found this one — 30 minutes from my house. I drove all the way over there. It was a zoo. The pharmacy is clearly understaffed. The most striking thing, however, is how rude the staff was. I felt a bit sorry for them when I first arrived and waited patiently to be helped. The lady helping me — Angelika– was outright hostile when she approached me. She told me without an apology that it would be at least 90min to get the meds. Since it was so hard to find, I asked her to double check that they stocked it before I left my prescription there. She ignored me — literally. I waited at the counter and she kept running around ignoring me. Finally — I forced her attention and she told me in the rudest way possible that her pharmacist had confirmed they had it. It was, of course, not ready when they said it would be so I went home. A few hours later I called to make sure it was ready before I left my house again. No answer. I called many times over the next few hours — they only answered twice but both times they put me on hold and never again picked up!
These people are patients themselves. Would they be ok with being treated like this by any establishment? I doubt it. We have all been overwhelmed and busy at work but that does not excuse rude behavior towards people who are at your mercy for medications that they need.
My biggest concern is that they will make a serious medication error and probably already have many times. As a patient, if you still choose to fill your medications here, you should triple check that they filled it correctly as these people really do not care.
I will be filing a complaint with the California Board of Pharmacy in hopes that this poorly run pharmacy is properly investigated.

I don’t have any complaints here, the staff was nice and very helpful. Honestly it’s hard to find which is sad. I’m sure I’ll be returning soon for the O. G Thrifty’s Ice Cream yummy …

Rite Aid? More like Wrong-​Aid! The absolute WORST pharmacy in the city! I called in this morning to check that my prescription was ready and they told me it was. I went to pick it up on my lunch and what do you know! They said they didn’t have it and it was at another location. Well… I called this particular pharmacy this morning to check it was there. You’d think they would tell me that it was at another location! Even though I called the other location and they told me no, it was filled at this location. They are all brain dead if you ask me! Furthermore, they are unfriendly and not even willing to apologize for their mistakes. For the love of God, do not fill anything here!!!

This is the absolute WORST pharmacy I’ve ever been to. I don’t know who the hell these pharmacists think they are but their attitudes are disgusting! I had to wait 3 HOURS while my prescription was being faxed in by my doctor. I kept checking with them because my doctor said she had faxed it. They kept telling me to have a seat and wouldn’t even acknowledge my presence. Finally, my doc had to call because their machine wasn’t working although they swore it was. Victor is one of the most annoying human beings I’ve ever encountered. How he got the job? No idea. The women (they are actually little girls) are beyond catty and just gross in the personality department. I had to get a manager to help me get my prescription. This pharmacy needs a serious evaluation by the managers. I’m sure once enough people complain, a few of them will get switched out and their frat party will end.

Love the location and the store, but unfortunately the customer service is poor. I want to come more often to this store but it’s sad every time long faces and no smiles, very little assistance when requested. Perhaps they should set self service cash registers

Pretty standard Rite Aid. Was just dropping in to grab something and then headed back out. There was not much of a line when I went, but I also went sometime in the morning right before lunch.

I like this rite aid! Mainly for the staff at the pharmacy. Always so friendly, and fast. No one wants to be in line waiting for medication when they don’t feel well but these guys make it that much easier and quicker which is soooo appreciated when you aren’t feeling well to start!

Really disappointed with this Rite Aid, I’ve been in the hospital all day and after dropped of my prescription around 5. Unilocal says they close at 11 but actually they close there pharmacy at 6. No one had told me and I feel terrible and without any help to get me through the rest of the day. I called and I said it’s an emergency and they laughed and said there’s nothing they can do wait till the morning. Be careful rite aid and there pharmacy have different hours. F you rite aid

Never had a problem here. The people at the pharmacy are wonderful and my only overall complaint would be that at times, the lines are a bit long to check out. Pretty standard for a Rite Aid.

VIOLET listened compassionately to my situation on Thursday night (1÷15÷15), gave me advice on how to go about getting my neurologists to sign off on my updated prescription, ensured the meds were from the manufacturer I requested, AND 59 mins later she called me to tell me she had gotten through to my doctor, got it authorized, and that it’d be available in 2 days!!! Usually, this takes DAYS AND DAYS!!! If this isn’t going above and beyond then I don’t know what is. PROMOTE HER & GIVE HER A RAISE!!!
It’s people like VIOLET that restore my hope in humanity!!! Thanks to VIOLET for her dedication!!! Sorry I could only give you 5 stars VIOLET!!! :) :-) =-) =+) =~) =-{}

Hands down this pharmacy makes it on my worst ever list.
I’ve been picking up my prescriptions from them for a little over 6 months now. Every time … EVERY TIME, without fail they will mess up the refill in some way, shape or form. Whether it be by not actually filling the correct prescription I called in for, not contacting my Doctor regarding a refill when they said they would, telling me my prescription was ready only to show up and find out that no one had ever filled it, or just making me wait additional (unnecessary) weeks to receive a medication because they are consistently out of stock for things.
To make matters worse, the staff is unapologetic, and consistently has an annoying cheery attitude to accompany the high level of air-​head behavior.
Avoid it here, it’s impossible to have them get anything right on the first go.

I went to pick up my prescriptions and asked for a consultation. The pharmacists was standing in front of me but she said she had «clocked out» and could not answer my questions. Her advice was for me to «read the directions» Which was wild, given I had three prescriptions to take some of which were pretty strong. They then said they would call me when a pharmacist returned. This never happened. Really disappointing.

This is a perfectly fine Rite Aid. I came in here to buy a few little things and to use their restroom. The restroom has a key but I walked in as someone was walking out. It was clean enough. The store was also reasonable, with tidy isles and products. The staff that helped me was polite and professional. I would not mind stopping in here again.
It was also a convenient location — easy to get in and out of the parking lot from Lincoln Boulevard.

***This is a pretty standard Rite Aid located next to a Ralphs; it is a rather big pharmacy and prices are about what you would expect***
This Rite Aid shares a free and big parking lot with Ralphs; it is very easy finding an open space.

Like all other Rite Aids, this one has gone to a model of one cash register open, ten customers waiting in line. Last time I went I dropped my basket full of items and simply left the store.
Middle class retail and dining has home down the drain generally speaking, but this level of service is ridiculous.

Am I the only one who thinks Rite-​Aid store layouts are retarded?
I’m not digging this zig-​zag maze… I never had to work so hard to get a can of hairspray or suddenly discover a hidden line of 20 people behind another aisle. CVS has got it down, the aisles are straightforward and easy to navigate (customer focused).
But I am giving them an extra point because my grandma used to take me to get ice cream when I was in elementary school. I ordered a scoop of Rocky Road ice cream the other day and I had fond memories that were priceless. It still taste exactly like that cheap crappy ice cream like I remembered it.
Although I was angry that they ran out the second time I visited… It did not make sense why they couldn’t get a gallon of the same ice cream in the freezer section. So I ended up buying that gallon instead of the usual scoop… problem solved, I guess.
The wait for the ice cream at the counter is frustrating. It’s usually the cashier that handles both stations and you maybe out of luck if there are a lot of customers at the regular line.

This Rite-​Aid is very nice, organized, and like the others, the prices are decent. You can find pretty much anything you need here.
They have a good selection of ice cream which I love. Rocky Road = amazing.