Medical Department Store

Ordered a lift chair from their
division. They sent the wrong color chair and the delivery service refused to deliver the chair beyond my driveway even though I paid extra for inside delivery. Now almost a month later, I’m still waiting for a refund. They keep using excuses about waiting on the factory to check the color. I have fully documented the error in colors and delivery and provided it to them. I paid nearly $ 2000.00 for this chair and they continue to hold my refund.
Update: 1÷20÷15− Their employee ‘Mark’ has posted on my account information that are outright lies about my order. I have submitted a BBB complaint. Fortunately, I have exhaustive documentation about the problems and security camera video of the delivery driver dumping the chair on my driveway.
Update: 1÷21÷15− Received a phone call from their manager of internet business. She admitted to the lies and cleared my account. It’s sad that they would employ a dishonest person like ‘Mark’. I have learned that he has transferred to a different store. While in the end the transaction was cancelled, I had to spend a LOT of time collecting data (pictures, video, web-​page printouts) and documenting their dishonest tactics.