Gorgeous Digital Master Retouching – Photography

As you can see, I don’t often write reviews, but I thought Alex deserved one for the quick and incredible job she did in re-​touching my photos. I can’t speak to the other reviews– I can only say that within a day she had a proof of one photo back to me. Within a week I had all the photos back (and there were quite a few). She answered my emails in a timely manner, and I was super satisfied. She can’t be beat– especially for the price!

I rarely feel the need to write a full-​out review based on a bad experience, but my experience was so infuriating and humiliating at the time. The epitome of bad communication, untimely & dishonest service. Unilocalers — read the review, take a look at the photos I’ve attached, and come to your own conclusions.
I was drawn to Gorgeous Digital because of their awesome retouch pricing and impressive portfolio. I contacted Alex with 1 photo to be retouched, and we went through the two revisions included in the retouch package.
First off, the 2^nd revision took about a week to come in (after Alex said it would be done by «tomorrow»), and I had to email her twice AND leave a voice message to follow up about it. Communication-​wise, we were already off on the wrong foot. It’s frustrating when you purchase something online from someone you don’t know, only to be met with unresponsiveness.
The worst part of the experience, though, began when Alex sent me the «final» full-​sized edited photo via Dropbox (a full 2 weeks after I approved the proof, by the way), and what I opened in Dropbox was clearly a different photo than what I had approved. I compared the two photos side by side — the proof uploaded to her secure website, & the photo she sent me via Dropbox. One had a mismatch purple/​white background, the other had a solid purple background. I brought this to Alex’s attention, & she sent me an updated Dropbox link saying «Should be good now». However, it still was still not the correct photo (the background was now solid purple, but my shirt was wrinkly, there were no added eyelashes, etc). I brought this to her attention again, and she told me to refresh the Dropbox link again, «Should be good now». But for the THIRD time, the photo wasn’t correct — my bra was showing through my shirt, and a couple other imperfections were back, like underarm lines (I’ve attached screenshots of the 2 photos at this point here).
A little bit annoyed at this point (this was about a month in!), I asked her if she had lost the final edit. Because it felt like she was just trying to re-​edit the photo, and I really didn’t feel like going through that long process again. Alex told me no — that the photo she sent through Dropbox was NOW the exact same photo I approved, and that she «couldn’t control what it look[ed] like on different screens»… Huhh? I was looking at two supposedly identical photos side-​by-​side on ONE screen. Plus — was she really trying to pull that on me, after she’d literally just acknowledged TWICE that she sent me incorrect Dropbox photos? The whole experience felt «off» at this point, and just not worth it.
Alex told me to tell her what SPECIFICALLY was different about the two photos, so I mentioned things that could not be attributed to «different screens». For instance — the light white spec on the bottom left corner of one photo but not the other (see screenshots). I attached screenshots to show her what I was looking at, just to be clear. After laying these facts out, I asked if a refund was possible because the whole experience was taxing & unproductive.
At that point, she became very defensive and patronizing. She basically tried to make it out like I was now seeing things that didn’t exist (once again Unilocalers — check out the photos attached). She refused a refund (expected) and basically gave me a take it or leave it proposal — I needed to NOT refer to «previous» edits, and to tell her exactly what I wanted «revised» AGAIN based only on the photos she sent me via Dropbox, and that was the only way I’d get my photos. Such a manipulative way of handling the situation. She did not acknowledge the VERY clear discrepancies I brought to her attention nor did she apologize for all the trouble. She gave me my options, but at that point — after it taking 3 weeks to get the first two revisions — I really didn’t want to go through the editing process with her again. And so I left it. Clearly the conversation was convoluted, the service was dishonest & so not worth it anymore.
The ABSOLUTE worst part of it all. what confirmed my suspicions that Alex was INTENTIONALLY lying and not just «not seeing what I was seeing», was when I refreshed the link to the proof website, I noticed she had changed the «final» proof to match the new Dropbox photo she sent me, so that I couldn’t compare the two anymore! That was the infuriating & humiliating part, and at the time I felt extremely insulted by her underhanded moves. Luckily, I had already taken screenshots and can now write about this experience. This happened in October, but Unilocal and email chains are forever.
In retrospect, the way Alex turned a blind eye to her errors wasted a lot of time and energy. It was really silly the way she acknowledged the differences in the two photos at the beginning, without apology, and denied them once I mentioned the word «refund». Then she covered her tracks. Laughable, especially for only $ 20! All I can say is smh.

Alex and her retouching service deserves 5 stars.
I’ve worked with her several times and always walk away exceedingly satisfied.
She is reliable in the fact that she responds to emails and inquiries with ample speed.
She is honest by the means of giving her clients several opportunities for edits to ensure they are given what they want.
She is pleasant to work with and really cares making her clients happy.
I recommend any one using Gorgeous Digital for photo retouching!

If you’re going to get your photos retouched, DO NOT go to this place. It has been months and I’ve still not received the photo I wanted. If you want a minor adjustment done to your photo, be prepared to wait weeks until the girl finally decides to write you back. I have sent countless emails asking where my photo is and I have received no response. So unprofessional and so rude. Waste of money, what a joke!