Avis

Terrible customer service! Rented a car from them two months ago in Atlanta Georgia with no problems prepaid to rent a car at Dayton international and I get there and they tell me that they can’t rent me a car. Then they proceeded to tell me it’s going to be 3 to 5 business days for them to refund my money. They have a very rude staff in person and on the phone. Do not waste your time or money with this company I know I will never go back.

While waiting for my baggage, the AVIS/​BUDGET rep had my paperwork all ready. Can’t beat a sick Mustang for only $ 60/​day.

I’ve had much better. On a service-​front, they’ve let me down twice in the last month alone. This is on top of Avis’ general «I don’t care» attitude that pops up at lots of their locations across the USA.
They never seem to have my pre-​paid fuel option and try to charge me $ 9/​gallon to fill my nearly empty tank. Yes, they fix it when I complain, but I should not have to correct this. I imagine lots of people miss this and pay twice for fuel. Disappointing.

Whenever you rent a car from Avis be very careful when you initial and sign the rental contract. When I rented a car, I was asked «Do you take full responsibility for the vehicle?» I answered, «Yes». I didn’t read where I was asked to initial and sign. The customer service agent had circled Avis’ full insurance coverages, which consists of:
CDW (Collision damage waiver), also referred to as as LDW (Loss damage waiver):
ALI (Additional liability insurance):
PAI (Personal accident insurance):
PEP (Personal effects protection):
The CDW cost $ 107.96 plus tax. The ALI, PAI, and PEP cost 97.68. Thats a total insurance cost of more than $ 205 for three days. The cost just to rent the car was $ 114 (through Priceline). So the insurance cost is more expensive than the rental costs. I paid nearly $ 400 to rent a intermediate car for 3 days.
BTW, customer service and the management are not interesting in customer satisfaction. Their attitude is, if you signed for it you pay for it.
Update:
I decided to post my dissatisfaction on the Avis Facebook page about once a week. Each of my posts vanished after a few hours. In my post, I mentioned that I was also tweeting about my opinion about Avis. After about a month, I discovered that Avis had quietly posted a credit to my VISA card. I’ll give them another star for that.

The process was easy. As an Avis preferred customer I simple go to the big board… look for my name and then pick up my car from the assigned space number.
Staff here was very helpful. Except the car i was given was parked in a Budget stall. I was told that the two companies share cars. I had no idea those two companies had a partnership.
My car was trashed from the outside. Scratches and BB holes… not totally bad but enough for people to notice.
Always write down the damage!!! You do not want to be charged for others disrespect!
The return process was not fun. The old security guy yelled at me at 5am.
Told me I parked the car in the wrong spot… thanks…I like getting yelled at. The signs were not clearly marked. Then I walked over to the Avis booth and the old lady got in the car and drove by me. So I had to walk all the way back to my car to give her my keys. I was the only guy walking by you at 5am… get a clue!!!