Wendel Family Dental Centre

Receptionist phone skills are terrible, she had delayed irritated answers for my simple questions. Others have said the same, that they are always rude. I’ll be finding a practice with an energetic front desk staff, as any reception team is a great indicator for the rest of the business.

I’m a 45 year old male, who hates the dentist. I had several dental issues. Phat T. Ly, DMD is a dental wizard. From the first shot to the last procedure. No pain or discomfort. 5 stars from this guy. Course I was on nitrous… I will be recommending Wendel dental.

Unfortunately my experience was very bad. My (now) Ex-​husband had signed financial documents for tooth work for me as I was a stay at home mom of his 7 children and had no credit or income. Wendell wouldn’t even let me co-​sign on the paperwork for my own dental work. Years later after the divorce I found out my Ex-​husband only paid half of what was owed (on very poorly fit caps that all came out within 2 years and Wendell would not work on again, I ended up losing all the teeth they «fixed»,) and found out my Ex-​husband was planning to declare bankruptcy on all his hidden accumulated debts. I wrote Wendell months before his bankruptcy action letting them know where this single man with a steady income worked but they chose instead to come after ME. The struggling single Mom who’d spent a lifetime caring for the special needs children adopted through out the marriage with zero extra income. They could have garnished the Ex, but NEVER tried. A year later his bankruptcy was granted and I have a second court date in June 2015 over this debt. A debt I never agreed to pay as I had no ability to pay it except a husband who promised to. They didn’t send invoices for years for the debt due and now suddenly because I’ve told them where to collect it they’d rather ruin what little credit I do and take hundreds of dollars a month from the person who never promised to pay it. They don’t seem to care about their patients in any capacity.
EDITED UPDATE 5/16/15***I contacted them as their reply suggested 04÷03÷15 but they did not respond. I think their reply is just a standard reply to make them look amicable. I’ve since consulted with an attorney who verified that although WA is a community property state, Oregon where the dispute has been filed and mediation has taken place is a Separate Property state. The services provided were considered non-​medically necessary and therefore collections against me for my Ex-husband’s debt were not valid. ***

Awesome place! Really friendly people. They instantly know who I am when I walk in and I’ve only been here twice!

I got my braces done at Wendel Dental about 6 years ago and since then I’ve noticed my teeth moving even though I wear my retainer every night. Well, I went into another orthodontist to see if they could fix it and turns out Wendel made my clear retainer out of bleaching tray material instead of real retainer material. So now I have to pay a REAL orthodontist several hundred dollars to fix Wendel’s shoddy work.
Thanks Wendel… not.

They took good care of me while I was there. The check in was quite easy since it’s all electronic. The techs are all very friendly and voice what they are doing as it’s being done. I think it helps people feel a little more at ease while visiting the dentist. I’ve only met one dentist but he was very friendly too. I’ve met other dentists who walk in, exam you and say «brush more» and walk out. What? That’s not customer service at all. Thankfully that doesn’t happen here and I will be back :)

Top notch organization. Have been going for a couple years now. It’s really a pretty big place with lots of employees and various departments. Everyone I ever come into contact is cheerful and caring, not a blah attitude to be found.
Seems local, family owned, been in business for a long time and are able to expand to other branches. If they weren’t performing their craft correctly you would see all kinds of complaints about them on Unilocal.
Always gentle with me and they did things right the first time: cleanings, fillings, crowns, root canals, implants.

They got me in for a rush appointment in one day, to fix some old fillings and add a couple of new ones. The dentist and assistant were wonderful, they listened to what I had to say about possibly needing extra Novocaine, and asked repeatedly throughout the entire procedure if I was still doing alright.
I would be happy to go back, when I have insurance again.