Wells Fargo Bank

They wouldn’t deposit a certified check from another financial institution because it said beneficiary of. I’ve been banking with them over 20 years. Took it to my credit union and had no problems. This branch doesn’t know what it’s doing. Everyone who works there is inexperienced and has to ask a supervisor for help. Go to a main branch and stay away from the ones in grocery stores.

I can’t begin to describe what a nightmare this bank has been for me. With «friends» like this, who needs enemas?
I closed my personal and business accounts with WF years ago. I couldn’t take standing in the long lines every week, sometimes 30 minutes or more, to fix the same old recurring problems with faulty account links, erroneous charges, missed bill pays, etc. etc. etc.
This branch never resolved a single problem for me. On top of that, the manager needs to take a class in Customer Service 101. He seems like a nice guy until you express dissatisfaction, at which point he huffs and puffs and blows your house down. During the 2 years I banked at this branch he did not once say anything like, «I understand your frustration and we’ll fix your problems. Thank you for your patience.» Dude, it ain’t that hard. I do it all the time.
Unfortunately I am the accountant for a business that chooses to bank here. I dread every visit. Last Saturday was the SECOND time I waited in line for 30 minutes before I had to leave for an appointment without a resolution to my problem. This is almost enough to make me want to dismiss that client, and I’m being serious.
I have been very happy banking at a credit union down the street. They go way above and beyond expected service levels. It is the namesake for people with high IQs.

Their hours may be a little bit shorter than other locations, but doggonnit I freaking love this location.
Normally I wouldn’t bother drawing up a review for a bank, but this place is so great for so many reasons.
They really know how to treat people right and like family. Everyone is treated as a genuine individual and they will help you achieve whatever it is you are trying to achieve with the least amount of friction possible.
I’m glad I’ve found this spot. They really keep any joy in banking.