Verizon Wireless

Terrible service. Act as if they could care less if you are their customer. I was all set to purchase a new phone and switch plans, but their service made me think twice. I’ll stick with Google for a cheaper plan and employees who care.

Again, another horrible customer service experience at a Verizon store. If you would like professional customer service and have the opportunity to, call the 800 number. Certainly have better training on how to treat their CUSTOMERS!!!
I had purchased my iPhone 30 days prior and it was defective. Went into the Verizon store and was greeted by Janie. Explained my situation to Janie and the first thing she did was try to find something that I had done wrong with the phone. Kept trying to find scrapes or scratches, check for water damage, held it up to the light to see if she could find something because I must have done something to it in the 30 days that I had it. She had another associate look at it too, because it could just not possibly be a defective phone. When nothing could be found wrong with it she offered to file a warranty claim and they would send me a manufactured refurbished phone. When I explained to her that I had just paid $ 500 for a brand-​new phone, I was not interested in getting somebody else’s problem, she told me that was the only option. I then expressed to her that that was not OK with me. That I had only had the phone 30 days and would not except a refurbished one. She again, I think about four more times, told me that that was my only option. I again told her that was not acceptable. After she’d already got me upset, she then offered to go in and ask a manager about it. Why did I have to become upset for this option to occur??? Janie came out with a new phone in her hand and said that they would «try» and see if it would go through but it probably wouldn’t because that is not how they do it and if it did go through, I was going to have to pay $ 80 in tax. Guess she thought me having to pay tax would encourage me to accept the refurbished option. What a surprise, it went through and the tax I had to pay was only $ 30 When setting up the phone, Janie also had incorrect information about activating the phone. I explained her how it was done 30 days ago and she told me that it couldn’t be done that way. Another miracle, it was able to be done that way. While the phone was being set up, I went on to explain to her how I had been a Verizon customer for almost 30 years. That I pay over $ 300 a month and had five phone lines thru Verizon. Explaining to her that it just seems like every time I had to go into a Verizon store, there was an issue. There was never a positive attitude or «we can take care that for you» attitude, unless I was paying full retail price for something. I decided to show Janie the Unilocal reviews for her store. She immediately got defensive and said she doesn’t act like that. She even went on to read them and try and defend the previous associates actions. I was just shaking my head. Yes Verizon has exceptional phone service. Yes I love my Verizon phone. but not sure how many more negative interactions it will take before I am finally had enough — but I do know it’s getting close.

I pay 100+ a month for Verizon and I have to say I am more than a bit disappointed now that my phone has been stolen and I have to go through a third party agent… I’ve gone through 4 refurbished phones with this company… their customer service is lacking depending on who you go through… others are just to lazy to help you through your ordeal… disappointed in Verizon…

I have used this store numerous times with very good service. However, the last time I attempted to purchase a new phone was a completely different experience. I was in the store two weeks prior to my negative experience with the staff (very polite and courteous) stating I could upgrade my phone at a nominal price. I thanked them and decided I would come back in approximately two weeks when the new Samsung S6 arrived.
I will try to make this story as short as possible. I returned to purchase my new phone. Let me add that I did not recognize any of the staff on this visit from my previous one. The salesperson on this (and final) visit to this store was rude and argumentative to say the least. He snickered at me when I stated that I could purchase a new Samsung S6 for what was approximately the cost of tax only. He also stated on multiple occasions that I had not understood what the salespeople told me on the last visit and that I could only purchase the phone at the asking price. He interrupted me multiple times while I was attempting to state what the staff told me on the earlier visit. I decided that this was going to go nowhere, I left the store wondering how I could have so grievously misunderstood what the staff said on my earlier visit. It gets worse …
Later that afternoon I was passing a Verizon kiosk at a nearby location and thought I would ask what they had for information on this. I found that I was correct regarding the phone and purchased a new Samsung S6 through them. I will say the staff here were exceptionally knowledgeable, friendly and professional and would highly recommend using this location (hint– you need a member card to get into the store where the kiosk is). Ask for Evan.
Later in the day I was passing the store to use a service next door. I decided that the sales people in the store might be made aware that they were misinformed of the trade in policies. Let me stress that this was only to pass on information to them and was not meant to be a negative visit in any way. When I entered the store the same rep came up to me. I informed him that I was passing by and thought I would inform him of his error so future customers would not go through the same situation. The salesperson became very defensive at this point. He told me multiple times that he never provided any wrong information He insinuated numerous times I was lying about what he said earlier and that he told me I could have purchased the phone at the discount. This salesperson actually pressed his face up close enough to mine while in this ««conversation» that it was uncomfortable. It actually crossed my mind that I possibly might have to defend myself !! During all of this, multiple staff members were huddled together watching and not intervening in any way. I told the rep there obviously was a misunderstanding. The salesperson curtly said «obviously» and briskly turned and walked away from me.
I then decided, again, that this was going nowhere and left the store asking myself if that had really happened. The whole experience was surreal. It has been over a week since and I thought customers need to know of this. Thanks for reading my rant … whew, I feel a little better :)

I went in to the store to get help transferring data from my old phone to my new one. Every question I asked was answered with «you can’t do that» or just «no». I received absolutely no constructive help what so ever. In addition, the associate helping me was rude, and arrogant. He also gave me incorrect information, and could not answer any question intelligently. I will never return to this store for help and support as clearly they do not understand the concept of customer service, nor have the knowledge to help customers successfully. I eventually received help from Verizon after I called customer support and figured out my questions on my own. I have been a Verizon customer for many years and this is the first time I have been this disappointed in their customer service.

I had a good experience when I went in to get my portable hotspot activated. I had purchased a used Verizon hotspot for a road trip in an area where my current cell phone provider doesn’t have reliable service, and I needed to get a SIM card and data service for the «Jetpack» portable hotspot. If you’ve looked at coverage maps, Verizon covers more area with 4G service than its competitors.
When I walked in, it turned out that my used hotspot wasn’t coded for any of the Verizon pre-​paid hotspot data plans. Now normally, this is where I would have expected a high-​pressure sales pitch to buy a *new* hotspot device and/​or a 2-​year data plan. Nope, instead, the service representative completely understood that I only needed data for a month or two and did a workaround to put my hotspot on a month-​to-​month no commitment plan at a lower rate than the pre-​paid plan (although I did have an activation fee). He then spent another 10 minutes working with me on making sure that the hotspot was working properly and connected to the Internet.
So, I give huge credit to Brad, the service rep in the store. He was helpful, understood that I didn’t want a huge commitment, and didn’t pressure me into buying something I didn’t want or need. Although there were other customers coming in, he didn’t rush to get rid of me and put in a lot of effort to make sure I got what I wanted.
I was worried by an earlier review here, but my experience was completely different. I had a good experience, and I am satisfied with the service.

Always HORRIBLY RUDE service here. My wife and I went in here today to see if there was any reasonable way to reduce our bill and keep our service with Verizon, there isn’t. On more than one occasion when going into this store the manager and employees (always different staff, must have a high turn over rate) have treated us like complete morons, scoff at us and this last time made no attempt to try and make us feel «worthy» of anything.
This last visit started with (unknown it was the «BOSS») the manager coming up to us and asking how we were doing and when we went to tell him he told us he didn’t want to hear our life story and he’d put is on a waiting list for an actual «service rep.» The service rep. came up and we tried to explain how we thought a bill around $ 200 dollars a month for 6gigs was a bit high and is there anything he could do or we could to reduce this? He just smiled at us and shrugged us off with an «oh well» attitude. Making no attempt at all to try and keep us with them and not jump ship. All this being said we will be cancelling our service with them and going to a more affordable and friendly company when our contract is up this July.
If you plan on keeping Verizon do yourself a favor and avoid this terrible store with its terrible employees. Not worth it!