Vancouver Glass

Thank you for taking the time to give your input about Vancouver Glass Co. Your feedback is very important in helping us improve the overall experience you have with our company. We have addressed the issues that have been brought to our attention, and we ask that anyone who has had a less then pleasant experience with us in the past to consider giving us a chance at redemption. Our knowledgeable, friendly staff has over 100 combine years in the glass and glazing industry. Our residential services include but are not limited to, full vinyl window replacement, single and double pain window glass replacement, custom cut to fit mirrors of all shapes and sizes, custom glass tops for tables and other furniture, beautiful heavy glass Frameless shower enclosures, custom glass handrail systems, etc. All of our glass products are covered by a manufacture limited warranty as well as our quality craftsmanship guarantee. We also like to encourage return customers by offering loyalty discounts, as well as charge accounts to preferred contractors. Stop in or give us a call @ (360)693−7831 (Downtown) or (360)254−6099 (Orchards) for a free competitive quote, our store hours are Monday-​Friday 8:00 AM-5:00 PM. We look forward to serving you, because «Our future is based upon your satisfaction»

My car was broken into and I needed a new rear passenger window fast, especially in the middle of the rain season. They were able to get a new window and have it installed within 5 hours of my call scheduling an appointment.

I needed the glass on my gas fireplace door replaced and mounted, so I called these folks.
I was told that there were 2 types of glass, one being much more expensive. Okay, whatever. I just need it fixed.
My wife dealt with the actual dropping off and picking up bit.
At some point in the process, someone called my wife and told her the cheaper glass would serve our purpose. Yay.
Here’s where I have a beef with VG; there is a fireproof cloth strip that surrounds the area between the glass and the frame. Y’all didn’t make that part of the ‘fixing’ process. There was no actual mounting occurring here. You sold me a piece of glass and just kind of laid it in the frame. When my wife got home, unwrapped it and flipped it upright, that big old piece of glass almost fell on her feet. Ouch!
I’m willing to concede a 2^nd star because MAYBE there was a communication glitch between VG, my wife and myself. On the other hand, why in the world would I use the word ‘fix’ and leave my fireplace door frame with you if I did NOT want it mounted?
I’m having a hard time justifying your actions, VG.
I would suggest that people go elsewhere for their needs of this type or be prepared to be very, very specific when dealing with them.

I was in need of a new back window for my 1989 Toyota pickup. It was a Saturday, so most places were not open. I called three places and only ONE called me back on Monday; Vancouver Glass Co. Boy was I glad!
I read one review online about them and thought they sounded good, so I took a chance (I wanted to utilize a local business and they were a family owned business for many years). I talked with Dale at the downtown location, told him what I needed and that I had a special request besides the glass replacement. I had some windshield wipers that I bought somewhere else and needed help getting them on because the original ones were all rusted and hard to work with.
He said he’d order the glass and I dropped the truck off Tuesday morning. I left it all day and picked it up after work. Not only did the window look fantastic but he had replaced the wipers as asked AND he removed the wiper holders that I said were all rusty, and cleaned them, Rustoleum’d them! Now they are not rusty, but black, and I can drive it when it rains! That’s important in Washington and Oregon.
I highly recommend Dale at this location on Daniels. I’m also going to consider them for another project; shower door replacement! Great job Dale, thank you.
Satisfied customer,
Chris Paulsen

I recently purchased a vintage Samsonite train case, but when it arrived the mirror was broken. Bummed, I found Vancouver Glass online and they told me they could cut a mirror to fit. So I drove down and in about 10 minutes they had cut and even inserted the mirror into the case for me.