Tru Prevention Professionals

We bought a groupon coupon for this company. We scheduled our carpet cleaning 2 months in advance so that we could have the carpets cleaned before a baby shower that we will be having this weekend. We moved all the furniture out of the way so they could get the whole carpet and Tru Prevention Professionals didn’t call or show up today. Not very professional! I called but as always the phone goes go voice mail. I do NOT recommend this company to anyone.

I’m shocked at some of the reviews on here! Cornell was on time and did a great job. He was very pleasant and friendly. I would recommend this company to anyone :)

i just got a reply from cornell on 9÷1÷2015 to a post i sent in december 2014. yes, i had used tru professionals 2x before. but, he is totally lying and wrong when he claims i tried to use my same voucher twice. i would never do that. he came on dec. 27 2013 after i had called him over 5x, and he said his equipment broke so he would not be able to clean our rugs. he took my new, unused voucher and said he would be back in 2 days to refund our money [$ 59.00]. that was dec. 27, 2013. when i read all the many other negative reviews of cornell and whatever he calls his company now [’our company’] …i am certainly not alone. i am a retired paralegal and worked for a collection attorney for many years. any company that changes its name is hiding a lot. do not not not have anything to do with this loser company.

The owner was my technician today. What a nice, professional man and true supporter of local business. My carpets look great and smell good too. I will use this company in the future! Great job!

This company has no business being in business. After purchasing the voucher I made several attempts to reach them and left multiple voice mails but never received a single phone call back. I ended up renting a rug doctor and completing the job myself. Carpets look great. My guess as to why the negligent customer service is because the offer appears to be such a screaming deal they were likely over flooded with phone calls to redeem the purchased vouchers. Fortunately I contacted Amazon just in time to receive a full refund as you have only 30 days to do so. Maybe you’ll get lucky and be one of very few to actually get a phone call back but even then I’m seeing no-​shows in the reviews, as well. If they do show up, don’t hold your breath for anything quality. Thank you.

I purchased an Amazon Local voucher for TRU’s carpet cleaning services. I called eight times to schedule an appointment. They never called back. Amazon Local refunded my money.
Don’t waste your time with these ‘professionals.’

Today we had TRU Prevention Professionals carpet cleaning to my house to clean the downstairs and the hallway upstairs. I am shocking at how poorly they did! We have 3 kids, but don’t wear shoes in the house and I use a personal at-​home carpet shampooer about once or twice a month to at least spot clean, with deep cleaning the carpets about every other month. We hired TRU Prevention Professionals to get out some stains and to clean the high traffic areas that my little shampooer doesn’t really do too much on. We moved all the furniture ahead of time so that the technician wouldn’t have to bother. He quickly steamed over the 1,000 square feet we had him do and finished in about 25 minutes. He didn’t vacuum at all ahead of time. When he was done he asked me what I thought and I pointed out that there wasn’t much change and there were still all the stains. He told me a couple things trying to pass the blame off of his poor job, including that the carpets were just showing wear, not stains. He also said that the dark was just because it was wet and it would look better once it was dry. He didn’t even vacuum up a couple dust bunnies that were on the side/​corner of the hallway. When we asked about it, he just said he tried going over it a couple times. My husband literally just took a rag, walked over, and brushed the dust bunnies up in a tiny sweep. How could he not manage this? Now that the carpets are about dry you can see every single flaw. There is no change in the stains or traffic areas. I could literally have done a better job with my carpet cleaner. Another thing that was unprofessional, contrary to their name, was that the technician wore his street shoes, without any coverings, in and out of our home. Even after he was done steaming, he continued to wear his outside shoes, walking all around our wet carpets. We had our shoes off, so why was he doing this?

No show on day of appointment. Thanks a lot guys…

I Was given a time frame between 12 and 3pm to have my carpets cleaned and was told that i would receive a phone call before hand, I left the house thinking he would call first he didn’t and called and said he was at my house I told him i would come straight there it would be 10 minutes he said he couldn’t wait i said fine ill re schedule. Now it happened again! Do not recommended

Cornell was very helpful and friendly throughout his visit, he was very professional and if I needed to have my carpets cleaned I will ask for Cornell by name. Thank you so much I could not have asked for a better experience.

We had a great experience with TRU Prevention Professionals LLC on May 6^th, 2014. When I first made the appointment a few days before, I had been told that someone would come within a particular three-​hour window on that day. That morning they called to give a more definite time frame, which I greatly appreciated.
A very personable, friendly, knowledgeable gentleman by the name of Lee came and did an excellent job in every regard. Actually, he did a far more complete job than I thought possible on a particularly egregious area of carpeting on our outdoor covered porch. Because of a Groupon, we got a very fair price, too.
I would not hesitate to hire this company again for future carpet cleaning needs and I highly recommend them to anyone needing these services.

The owner, Cornell, charged me 60 bucks for cleaning three rooms and then never showed up and won’t answer my calls. I had to work with my credit card to get the charge taken off. I am not sure if this is even a real business.
I am extra upset because I took the whole day off to be there for the 4 hour window he gave me. When he never showed up I had to return the property to the rental agency with dirty carpets so they are going to charge me an arm and a leg.