Stanford Cleaners

i have been a customer of stanford cleaners for over 10 years. i am very happy with their service. over the years, i have had a few issues. mr. kim, the owner, has always worked with me to resolve the problems to my complete satisfaction. he professional and very caring. i highly recommend stanford cleaners for all dry cleaning and laundry services.

So I took in a white wool coat in to be cleaned. I had sat on some throw up at a bar (gross I know). The barely there stain was small and wanted it properly cleaned thinking there would be no problem. 2 weeks went by and I went to pick it up.
I came to find that they had NOT CLEANED IT. Apparently the stain was too big and it couldn’t be dry cleaned. They said nothing about this when I dropped it off, even though I had explained the situation. So my $ 700 coat had been sitting in filth for 2 weeks and they didn’t even call me to say they couldn’t /didn’t want to clean it.
However when I took it to a different cleaners, it came back looking like new.

I was looking for a cleaners in the neighborhood I live in and came across this one. I took my husbands six dress shirts for work in to have them pressed only since I had already laundered them. The young man working told me they would be less than the $ 1.85 per shirt that they normaly charge. He also told me I could pick them up by Wednesday (I took then in on a Monday) When I went to pick them up Wed, they were not only not ready but they were not on premis, apparently they send them to another location to be pressed. The shirts were ready the next day and I was so disappointed to see that they were really wrinkled and the sleeves were not pressed the way they have always been done at other dry cleaners. Also I was charged the full amount because «they had to get them wet» to press them. First visit, last visit. Wow!

I dropped a Jean to be shortened at the Stanford Cleaners, the shorten and hemming was done very poorly. They do not seem to have the threads used for Jeans and the stitches zigzags and is not straight. Now the pair of expensive Jean is totally ruined and looks weird with the poorly done hemming. I would never do any tailoring at the Stanford Cleaners.

On 3÷5÷2011 I dropped of 10 dress shirts at Stanford Dry cleaners. They were to be laundered and pressed.
I picked them up on 3÷12÷2011. When I got home I realized wrinkles were heavily ironed into shoulders three of the shirts. I returned to Stanford Cleaners the next day and and pointed out the wrinkles. The employee said they would re-​do those three shirts. I returned again on 3÷19÷2011 to pick up on the re ironed shirts. They were still wrinkled. The employee said I could pay more to have them hand ironed. The machine they used to iron shirts was not working on these shirts. I said I did not want to pay more and asked if there were any other option. The employee said I would have to speak to the owner (Mr Kim). I left the employee with my number and asked that the Mr. Kim call me. Mr Kim never called me so I returned to Stanford Cleaners for a third time on evening of 3÷22÷2011. I asked for a refund for the three shirts. The employee stated she could not do that only the owner could. I told her I had asked that Mr Kim call me and he had not. She suggested I call him. I asked for and she provided a phone number to contact him. I attempted to contact him while still on site at the dry cleaner. This number was to another location. Mr Kim was not available. and the person who answered the phone said Mr Kim was in randomly and could not give me a specific time to reach him. I explained to him that I was seeking a solution or a refund for the three shirts. He stated Mr Kim is the only one who can do that. I expressed my frustration that Mr Kim was neither available for me to call and would not call me back. During this time. The employee at the location I was physically at. picked up a phone and dialed a number to call Mr Kim directly. She said to him that the customer with the three shirts was here and wanted to speak to him.
I was handed the phone and Mr Kim explained that he did the best he could but that the design of the shirt prevents him from ironing them properly. I told him that I understand. I asked for a refund of the three shirts as I would have to go home and Iron the shirts. Mr Km said «No». I explained I thought it was reasonable to expect that a dress shirt brought to the dry cleaners wold not need t be ironed before it could be worn. further, it would have been his responsibility to inform he he was unable to properly iron those type of shirts (this could have happened on the first or the second time I brought them in). I asked him to please be reasonable. it’s not really the point of the money. They are less that $ 2.00 per shirt. It’s really that I should not have to pay for a service I did not receive. Mr Kim said he did the best he could and would not refund the money for the three shirts.
Mr Kim’s demeanor and tone on the phone was harsh and dismissive. Was harsh and. it was obvious he was not in the least concerned about providing service, being fair or having me as a customer. This was my first (and last) experience with this business.