Rebound Orthopedics & Neurosurgery

They are all about production and how many people they can «herd through» their facility. My last visit here was for a painful left knee. I had an MRI and waited 9 days for the result. No follow-​up. In the end, my «patient plan» amounted to «dietary management and counseling related to my BMI of 28.» Went for a second opinion and found out I need a lateral release on my knee and not weight management. Not cool!

If I could give a no star I most certainly would! I made an appointment for a knee problem and gave the office all of my insurance information. They immediately scheduled me to see a doctor several weeks later. Two days before my appointment, after I’d waited weeks, they called and said they would not see me as they would not accept my insurance (Military’s Tricare).
No apology as to why they hadn’t told me that initially or how I’d waited weeks for the appointment. They of course offered me no assistance in referring me to another orthopedic clinic.
Poorly handled, crappy customer service — so buyer beware if you choose to use this shady clinic — Good Luck!

My husband had surgery here just before Christmas. The experience all round was awesome. Yes it was a little hectic at first. We had a long wait. There were delays. But once things got started I must say the staff were amazing. From beginning to end the professionalism and patience of the nurses and doctors were just incredible. Dr. Phil Anderson was especially wonderful. I know everyone was working very hard, especially as the evening got late and my husband was in recovery. The nurses never lost patience. They had puddings for him and gave him medication and instructions with perfect application. It was an all round excellent and memorable experience.

Oh my goodness. Doctor Sutherland and his assistant are wonderful but that is the end of the positive. Scheduling with their office is a nightmare — but speaking with the finance office about what you need to pay is never a problem — avoid this organization if you can! See all the other references to billing — they are completely money grabbing and not focused on being respectful of your time as you call multiple times in one day just to schedule appointment. If you never start down the road with them you will never have this little joy in your life!

The front office staff is friendly enough but nothing quite makes up for having to sit in the waiting room watching the time for your appointment tick past with delays at every single appointment being close to an hour, even at 7:30 am! Once your physician is able to get to you, you are shuffled through like cattle. With today’s scheduling software and analytics, they clearly put profit over patient service.

I would seek an other orthopedic. Dr. Newman is a good doctor when he shows up. Every appointment he was 45 minutes to an hour late. The billing department is not helpful and they never seem to have the correct amount that needs to be billed. They will also send you to collections even though you paid the bill in full. I asked the billing rep for an explanation and she was rude and not helpful. I would seek treatment with another orthopedic and stay away from Rebound.

Nice folks and my procedure went well… (that’s the end of the positive)
I was called 3 days before my procedure and told I had to bring a $ 1500.00 check or I would not be admitted.
Since that time I’ve received late bills without getting statements first, I’ve paid everything and still been sent to collections.
I wrote a certified letter to them as asked for an explanation and come sort of accounting for my check which they cashed and was told by someone that called me that it wasn’t them.
Now I’ve received a single bill from Peace health (My first bill from them) now almost 4 months after I was checked out with PAY IMMEDIATLY pasted all over the front.
This is the most (expletive)-up billing organization I have ever dealt with and if it’s within my power I will never walk through their doors again!
This it the same carpal release that I had on my left hand through Vancouver Clinic. That procedure cost me $ 400. The same procedure after processing by rebound with the same insurance has cost me now over $ 2500 and sent me to collections… (expletive)-up!

Like pain? Like to be in pain for weeks waiting for an appointment? Then this place would be for you.

Is 0 stars an option? Although the he front office staff was friendly, I can say much for Dr. Bagares and his bedside manor. Worst experience. I waited 2 mos for this appt! And they wouldn’t even help me! After my new Pcp passed the buck, and then they did! Don’t waste your time at a facility that won’t take care of you. Everyone is treated like they just want one thing. Read your notes!

I have to say, *my* «entire surgery experience package» was awesome, for surgery, which sucks no matter how awesome it is. I keep trying to think about what would have made it better, and any ideas I have end up seeming absurd (massages? dim sum cart?) I have no complaints about the apple sauce, and I’m really glad they asked me to follow good medical practices like fasting before surgery. But seriously – everyone I saw there was efficient, competent, very kind, and caring from start to finish in every way. I had two surgeries here, and they were great twice, and actually improved the second time because they learned that I’m really sensitive to anesthetics. That was pretty cool.
I had chronic shoulder pain treated by Dr. Wei. He is a remarkably skilled physician, and very kind. I had several problems with my shoulder, and he fixed them all. It required a lot of patience, and persistence on everyone’s part, but the difference in my life before and after is huge. I can do everything I used to do – totally healed, and stoked!
Every time someone I know gets hurt, I tell them to come here.
I had an MRI here, and it cost about 30% less than the one at OHSU. You don’t have to go to a separate imaging center; they have ultrasound, x-​ray, and the MRI right there. And their surgery center is much less expensive than a hospital.
I had a sprained thumb evaluated here, and while it just needed a lot more time to heal, when I complained that I couldn’t even wash dishes, Dr. Coale sent me to get this custom water proof splint made. They just walk you over, and there it is – the guy makes you a splint in the same office. I loved that thing – I could use my hand again!
And with the waterproof theme – I brought my kid here for a broken arm and, check it out – they have waterproof casts. Unheard of, right? It had a gore-​tex liner and glowed in the dark. He could wash his hands and shower – that’s a big deal for a little kid for six weeks. No plastic bag. Get a soft cast/​brace at urgent care, and do the follow up here.

My surgeon, Dr. Colville, was top notch (I say this 5 weeks after ACL knee surgery), however, the entire surgery experience package was lackluster. They told me to fast all day for a surgery scheduled at 2pm, I waited until 3:30pm to get called in, then waited another hour or so in pre-​op purgatory with a distracted nurse attempting to draw my blood while looking the other way to talk to a colleague (needless to say, this hurt and I protested in pain whereby she apologized for not paying attention). Post opp, they gave me tree top applesauce and something else sugary. I was the last patient to stagger out of the operating room, throwing up the meager bites of apple sauce — the only sustenance — I’d had all day on the ride home.
A nurse called the next day to check on me — it was very rushed and I was a little annoyed that the doctor himself couldn’t call.

Delends on who you get– doctor Wong is 5 stars all the way, Desantis… meh. but overall they’re competent, clean, they can do most things in-​house so its faster.

My son injured his finger during a game and we were referred by the ER to Rebound. Staff was friendly, professional, and knowledgeable for both visits. Minimal wait time and quick processing time. Would highly recommend.

My experience was terrible. In moving to the Portland area I needed to establish care after fracturing my pelvis and the development of nerve symptoms in to my leg. The staff was horribly disorganized. My appt was changed on my arrival from one doctor to another and i had to wait 4 hrs. Then i when i saw Dr. Bagares he didn’t listen accurately to medical issues. His documentation was inaccurate and he was not compassionate. He didn’t discuss a treatment plan and wanted me to see a psychiatrist. After I decided this was not the best place for me to get care, I had write a letter to clarifying my medical records. Then I received a bill for over $ 300. He and his office wouldn’t even work out a pay plan with me. I would not recommend this establishment. They have clearly forgotten the patient perspective.
I am however pleased to say I have found good care with a different team and I am making excellent progress. Good luck.

On time, friendly, and efficient. Dr. Rags dale was great.