Pro Caliber Vancouver

I would not buy or have a bike services here. They blew up my engine after I had it though their whatever point service. The tech never put oil in the bike and it seized after I got it home.
The service guy said, ‘Well you got it home.” I would not trust this group with any type of Pro-​caliber tag as their business…

HUGE! This will be your first thought when you walk through the doorway to a good time. I was very impressed with the inventory. They have just about anything you could imagine… Minus my KTM’s but that’s okay. Gear wise they have a ton!!!
The part that warrants my rating is you have all this stock but no sales people? Sat looking at boots and pants for a long time and no one ever checked to see if I was okay. Customer service is key in a business… Make it happen pro caliber you have amazing potential!!!

Liked the sales department. Love the finance department. But the service department I am very disappointed in.
Took my bike in for its «first checkup».
1. They charged me charged me 84 dollars more than they quoted.
2. They did nothing more than a glorified $ 286 oil change.
3. They didn’t even test drove or test start it afterwards. I know this because when I rode it around front the oil light came on. So I immediately took it back. They said they would look at it. I was told it wad just air in the line. Then I overheard the front desk gut ask if it was test drove and the mechanic answer «no».
4. When I got it home I noticed big greasy hands prints all over the case.
Highly unprofessional!
A month later I called them complaining of loud valve chatter. The paperwork I have states that it shouldn’t need a valve adjustment until 16 000 miles. The bike barely has 3000.
I was told that is maintenance and isn’t covered be the warranty.
1. If I bought a brand new car and it needed a valve adjustment I believe that would be covered be the warranty.
2. If it needs a adjustment that soon wouldn’t you think there might be a problem?
3. I asked how much it would cost and the guy said he didn’t know. And told me he would «ask the guys who do that» and call me back.
It’s been three days and I still haven’t received a call back.
I love there product, sales department and finance department. But i am severally disappointed in their service department!
Mike Greenough

Alex Coco from service and Craig Bladow were very easy to talk to. Got me in today for an oil change and looked at a yamaha bolt potentially as my 2^nd or 3^rd bike depending on the trade offer I’ll get.
Craig was easy to talk to and direct. I like that, no beating around the bush. I can see Alex really working on his department as far as customer service is concerned.

I went in the other day to talk about getting new tires installed on my bike. The rep told me they were 2 weeks out on installation. For tires. Please! Then, I headed over to the sales department for a new face shield. They rep told me my helmet was from 1999 and he couldn’t help me. It’s an HJC that I picked up in 2008. I’m taking my money to Portland. Save on tax and get better customer service.

Could not agree more with every single 1 star review on here. Went in, ready to buy. Were greeted by a sales person. We were asking some basic questions, in regards to stock, comparison, price etc. Everything was like pulling teeth. The whole experience was extremely frustrating. Talked to Larry, the sales manager, who made disrespectful comments, which were none of his business in the first place about the purchase we were trying to make and the way we were going about it. Just hands done, one of the most awful experiences we have had trying to buy a $ 10,000−12,000 item. Guess what pro-​caliber, we walked into Power Yamaha, and bought exactly what we wanted for $ 1200 less, cash deal. I don’t know if you would have had an easier sell, if your people were not completely ignorant, rude and just plain disrespectful.

I’m only giving them one star because Unilocal doesn’t let me give them ZERO. I had my SeaDoo winterized at ProCaliber just a few months ago. Now, when I called to give them my business and have it «Summerized», 2 of the service dept. employees said, «I don’t THINK we service anything over 10 years old, but you’ll have to check with the manager tomorrow.» I reiterated several times that they had done the winterization, however they still did not know??? I will never, ever set foot in the door of ProCaliber. Get it together people! Why is your service manager failing at communicating to his staff and why would you service my vehicle 5 months ago, then decide not to now? I will give my business to SK Northwest from now on and for my motorcycle, I’ll go to Cycletune. Do not give your business to these people who have no clue which end is up.

So I filled out a online credit app. They have bike I would like to purchase. They told me come in and answer a couple questions and then they left me standing in their lobby for over an hour until I left. They hit me with a hard credit ding then blew me off. This is why their on line presents sucks, it’s because they suck. They won’t get
My $ 6,000.00 and I hope nobody else has to waste their time at this dealership. Can’t believe they don’t want me as a customer but that’s okay. I will take my money elsewhere and hope everyone does the same. I will rate them –0. I am in the customer service industry and would fire the whole crew at pro caliber Vancouver location. Thanks for nothing. That is what you will get from my family and friends. Shame on you. You’re a joke.

I don’t really want to write such a brash review but when you’re considering a purchase in the thousands of dollars range I feel it’s important to communicate the experience to others contemplating the same thing. Buyer insight is free and has value exceeding a dollar amount. With that said, go in and make your own assessment.
My girlfriend and I arrived at 11am on a Tuesday. We walk around a little and was greeted by a guy who asked us what we were in for. Typical conversation went from there. We are looking to purchase two new bikes or gently used bikes. He hands us his card and let’s us walk around. Cool. Next guy greets us two aisles over, again with the same conversation, we ask to check out a few bikes. My girlfriend sits down on a Bolt and asks the guy if they all feel the same (ie, seat height, suspension, bars, controls, etc.) he replies with «you mean, do all the motorcycles feel the same?» Dude, are you kidding me? My girl grew up on motorcycles. She has 3 bikes in the garage now, you’re insulting her. We shrugged it off and continued to ask questions. We came to the FZ-​09 to which I asked a few questions about and to which he couldn’t answer at all. I ask about a couple of used bikes and again he couldn’t answer. What exactly are you selling me if I have to investigate and research my own questions, which I did? We wondered over in to the Indian side. Never greeted by the guy behind the desk, I had to start conversation and it was pretty much like talking to a wall. You guys have no idea what you passed up. We have plenty of money saved up to walk out the door with almost any two brand new bikes off of your floor. It could’ve been the easiest sale of your life. All the staff had to do was greet us, research what we are after, answer our questions and then test ride and bam! I was told at 11:30 by the second guy that if I wanted to test ride I would have to get there earlier, around 9:30am. Sorry buddy, I work midnights, 11am is the earliest you will ever see me. On a Tuesday with 2 other customers inside you could’ve surely done a test ride. You could’ve had a $ 23,000 cash sale. When we walked out I asked my lady if I seemed off (maybe I didn’t have enough coffee or something) and she assured me that the entire visit felt off and weird on top of a sale associate making her feel stupid for asking a very important and informative question. Get your sales team up to speed management, they are a direct reflection of you and the brands you represent. We went to two other dealerships after our visit here, both of which offered test rides, no pressure sales and way better information. We will return to one of those shops next week to buy two brand new bikes.

They more than satisfactorily fixed a past issue. They showed they care about customer service and made right something that was done wrong. Our business will continue at this location

I purchased a $ 10,000 Polaris from pro caliber 5 months ago. So when I heard a strange crackling coming from the machine I decided to bring it in to get checked out. After all, when I bought it I was told I had a 6 month warranty in case something went wrong. While waiting for the service department to check it out, I was ushered into a sales office. I was told that my warranty expired yesterday, but today and today only I could purchase an extension. I was told that if there was something wrong with my machine it would not be covered unless I bought into an expensive warranty plan.
Prior to bringing my Polaris in I checked my purchase date (September 15, 2014). The manufacturers website states there is a 6 months warranty when purchased brand new. I brought my Polaris in to be looked at on February 16, 2015). That’s 5 months and one day after date of purchase. The sales guy told me that it had actually been 6 months and that I was wrong using the same purchase date. But if I bought into an extended warranty right now I would be covered. He told me that when (those machines) have issues that aren’t covered by a warranty it can cost the owner thousands.
Being out numbered and fearful that there might be a chance that I could be mistaken I finally stopped voicing my concern. I agreed after being strongly urged to extend my warranty. Turns out there was nothing wrong with my Polaris, but I still paid $ 65 to be told that. I also paid $ 600 for an extended warranty that I never had any desire to purchase.
I understand that an extended warranty can be a good thing and can be an insurance policy to save money in the long run. I don’t agree with how I was told my warranty was up and the way I was pressured into paying more for another one. My factory warranty should not be up until March 15, 2015 (6 months after date of purchase).

I am not sure why, but my review isn’t showing up — probably hit by the review filter. Anyway, here is an update. We had purchased an accessory with our Spyder. The fit of the accessory looked odd, and it turns out that the dealership had ordered the wrong version for us. I contacted them, and they happily are rectifying the situation. So often — a true measure of a quality place is how they treat us after the sale — and so far they are doing good. This site is welcome to contact me and ask for more details if they think that these opinions are not real — I’ll even send a picture of us sitting on the bike in front of the store when we took delivery…

Overpriced bikes and gear, high pressure sales environment… these guys will do anything and everything to get you locked in. Will never set foot in Pro Caliber again when there are so many other great options that will treat you better and give you a better deal. Beaverton Honda, MotorSport Hillsboro to name a couple.
Especially if you’re like me (who had challenged credit at the time I bought my Honda), the sales guy Landon had no problem laying on intense pressure to hook up with their lender who offered a 29.5% interest rate for five years. It was my choice to sign the contract, but it felt like he wasn’t at all interested in what I had to say about what I was looking for and what I could afford. Purely focused on making that sale.
I recently ended up trading in the bike for a car and paying the difference between what I owed and what it was worth, just to get out of that deal. Boy am I relieved I won’t have to deal with Pro Caliber and their loan shark lender!

Every time I come here I leave upset because their parts people tell you one thing then always turns out differently if you order parts from them beware 4 days is more like 2 weeks and their service department takes 2 times to repair your bike I’m going to start looking for a place in Portland for parts and service

I purchased a 2012 Yamaha R1 with no miles from another dealership and got swindled, as there was frame damage I found once I got home from the 4 hour drive there. So after returning it and looking more I found the one I wanted right at Pro Caliber.
I worked with Matt and he was amazing in assisting me in getting all the paperwork and other necessities in order over the phone and by email, as their location is a 3.5 hr drive from my home. Matt said he inspected the bike and it looked fantastic, and he was spot on. Great condition, not a scratch and just as promised.
The whole experience is one of the best I have ever had and they just got themselves a lifelong buyer! I have no issues with driving for quality and great help.
The shop is a HUGE, so much inventory and the gear /​parts area is larger than some dealerships in my area. Very pleased.

What happened to good old fashion customer service? It appears to be missing at Pro Caliber Vancouver. I’ve never really had a good experience there and I often ask myself, why do I keep going back? I guess I just hope that it will get better and I want to support a local dealer if possible.
I have one of the most popular bikes that Kawasaki has ever built and they are still selling them and racing them everywhere. It amazes me that a shop wouldn’t have a $ 3.00 part for this bike as it’s so common. Instead I get attitude for the parts guy, as if I was doing him a favor by being there. Unreal! I can assure you that this will be my last time visiting this dealership.

I had a GREAT service experience this weekend. I got a late start to ProCal this afternoon and was caught in I-​5 traffic, only 15 minutes before the shop closed for the day. I knew I wasn’t going to make it before 5pm. Matt made sure that I got the parts for my Sunday project. Home run.
:RELATED OPINION:
There are a number of reasons that I like Pro Caliber in Vancouver. They service my ’03 Star Warrior and FJR. I’ve learned to manage more maintenance myself since moving to Oregon, but their shop gets everything else. Also, ProCal hosts an annual Yamaha Star Motorcycle Demo Days each year and hosts other fun events throughout the year.

I have never had a good experience there. They tried to overcharge me and I got the same bike for $ 1400 less at a motorcycle place called Power out in sublimity plus the people at Power were super friendly and helpful. The worst part about Procaliber is the finance guy! the dudes a real shithead! He walks like a penguin and wears yellow 90’s sunglasses. He cracked me up. But he is also an ASSHOLE! He was very rude to me and told me I would never find it cheaper than their price. Also, the guy quoted me on a loan with their loaning agency at a 21% interest rate. I didn’t even think it would be possible to get a interest rate that high, plus I have good credit. NEVER EVER GO HERE!

This place really sucks We need a BETTER motorcycle shop in Vancouver. I mean damn… I hate dealing with these idiots. You walk in the store and nobody greets you, hmmm, and you if you need any assistance, goodluck, cuz you wont find it here! Even though the emoloyees are standing around NOT doing anything! We had an appointment in the morning to get some parts replaced on our bike, they said they would have it done in two hours, so we went back two hours later, they hadnt even touched it. We got the bike back, four hours after the initial appointment. They installed the mirrors wrong, so now we have to take it back in, oh good god!
If you can avoid this place, please do!

Stopped in for a new helment. I knew exactly what I wanted, brand and model number. After visiting Beaverton Motorcycles and finding out that they did not have my size, I came here. Immediately I was approached my a salesman asking how he could help me. I explained what I was looking for and if he had it in my size. A quick look over the floor and he was not able to find my size, BUT he did find it to be a great time to try and convince me to buy a different, more expensive brand. Mind you, when it comes to helmets, I dont mind the price to be honest. I want great protection and a comfortable fit. This is what I came in looking for this specific helmet.
I explained to him that I wanted this certain helmet because it fit me perfect and it was the most comfortable. I did a lot of research before deciding on this one and was comfortable with the protection technology built in. Immediately I was told that I didnt really want this one. I wanted the more costly one he explained. I asked him if I could try it on, just to give him the benefit of the doubt and sure enough it was snug and uncomfortable on my temple. Pulled it off and said it was a no-​go. «Too bad» he said, this helmet is night and day better.
Turned off by this encounter, I left. And I won’t be back. Also, on my way out I took a glance at their bikes, new and used and my god they are overpriced. I get the whole concept of price negotiating but even still, I am not surprised at all that this place has poor reviews on sleazy salesman and inflated prices.
Steer clear guys, I bought my bike and other accessories from Beaverton Motorcycles and had an excellent experience.
*****UPDATE 1/​12/​13******
Almost 7 months later I was in the area and needed a new pair of gloves. Pro Caliber was right there and despite my last visit which turned me off, I decided to stop in. I was hoping my experience would be better… it was not. Walked in and was surrounded by obnoxiously loud music (bad music). I made my way to the gloves and started trying some on. I found a few but still needed some assistance with some price confusion. So I stood there, clearly looking lost and needing help. And so I glanced over and saw 4 employees behind the counter… not doing a thing. 3 minutes pass and at least 3 of them looked over at me and made eye contact… as I looked right back at them giving them the look that I… COULD USE SOME ASSISTANCE. Did I get it? No. So I left. Dropped down a star. I also snapped a photo of the 4 employees shooting the sh*t at the counter, not helping. Enjoy.