Planet Fitness – Hazel Dell – Vancouver

First of all… this is not even a real gym, which I didn’t know when I joined. They roped me in with the «Only $ 10.00 start up fee!». I got the black membership, which includes free tanning, so I felt like I would be saving money in the long run… NOT! I didn’t even use my membership until the third month of paying for it. At first it seemed ok and I liked that they were open 24 hours, however, roughly 30 days into it, some nerdy guy at the front desk stopped me and stated loudly that I «owed some fees». Not only did he embarrass me, but he was argumentative and incredibly arrogant while dealing with me. There was some type of issue with the card I had on file, and I gladly paid him CASH to take care of it right then and there, and he politely charged me a handsome fee for the problem. I also noticed later that he charged a water to my account as well, which I never purchased, nor received. I was incredibly embarrassed, but continued my workout anyway after paying him. From that day forward, he started walking the club while I was there, making a point of starting at me, and greeting me as I entered and left the club. Not ten days later, when I went in to work out, he had all of the membership card scanners behind the counter, and insisted that I GIVE HIM MY KEYS so he could scan my card. He then stated that I owed more money. I informed him that I paid him cash not ten days ago, and there should be no issue with my account, and that I do not appreciate the way I am being treated. He informed me that I owe a $ 39.00 ANNUAL FEE!!! I was LIVID!!! Not only had I already paid the «startup fee», but I have paid two months worth of dues for a membership that I had not used, in addition to two months of fees for the time I have been going to the gym. I never agreed or knew of any annual fee, and I have only had my membership for 3 months. As of today, I would say that I have worked out for a total of 40 days, and spent near $ 75.00 on the membership and their stupid fees. Although I am paid up through February 17, 2016, I cant workout there because of this bogus annual fee that suddenly appeared. They have NO REAL WEIGHTS whatsoever, basically this is a gym for the medically handicapped or severely obese. They say there are rules about not slamming the weights, no talking on cell phone while working out, etc. However, most gym goers do as they please and no one ever stops them. Usually when I go in, some chatty fatties hop on the machines next to me and laugh and cackle loudly enough that I cant even hear my own music through my head phones. The music from the gym itself is so loud you can always hear it over your own music. Also, they serve their clients FREE PIZZA AND BAGELS… what the??? Aren’t these people paying money to go here to LOSE WEIGHT? Yet, the club feels the need to stuff these fatties full of carbs… I am SO angry and I will be contacting management to get a FULL refund. If they are not agreeable, Ill call my lawyer. This is a fine example of false advertising, an also, a lovely example of fraud (charging items to my account that I did not purchase). I only joined this gym to use it for some intense cardio training (90 minutes per day). I don’t talk to anyone, I don’t bother anyone, and I follow all of their stupid rules. Yet, I feel incredibly singled out, harassed, and like I was conned. Other clubs may be more expensive, but trust me, you will get more out of them. My mistake for looking to save money at this joke of a place.

Not family friendly. I was working out with my 16 year old while my 14 year old was sitting at a little table in the lobby waiting for us, she never moved, was quietly reading a book, not bothering anyone. I was approach when I left saying her sitting there was a liability and I was only allowed one guest. I just thought it was petty.

Clean, friendly, pleasant (& I’ve been a member at many gyms). Great amenities for the price.
I have to admit, though, the mere idea of a «lunk alarm» in a «no judgement zone» seems very contradictory. And in spite of the clothing policy, as I write this, there is a girl running on a treadmill in a sports bra and shorts. Ahem.
But– who cares. Workout. Get it done.

What more can I say other than 5 stars? Well, plenty!!! I was greeted by a very courteous young lady right away, welcoming me to a «judgment– free zone.» I kind of chuckled out loud remarking that I actually walked in full of judgments. Was i ever surprised! !!! There was 80 pieces of Life Fitness brand cardio equipment. Brand new, state of the art. (Facility is about a year old.)
There was three people manning the desk so she could take her time showing me around to tour the rest of the awesome equipment that they have there. Meanwhile, one young man was cleaning the equipment, and later I noticed he was even cleaning the trash can! Wow. Spotless – and full of the best equipment – staffed by friendly and knowledgeable people.
What I did not find was men making grunting noises.
It’s true that you get what you pay for, in my experience both in and out of the gym, however (BIG however) this Planet Fitness seems to prove to be an exception.
10.00 a month. No commitment. Or 20.00 (12 month commitment. 58.00 early cancellation fee if you change your mind) if you want unlimited tanning, hydro massage, chair massage, some special vibrate thing, guests, half off drinks, access to 1,000 other PF.
Oh, and they give you a t-​shirt. And classes and free personal training.
So far, I am definitely impressed!!!

nice location, very helpful staff. great prices. love the hours. never used showers at this location. tanning, water beds and massage chair all great. a couple of pieces of equipment could use updated pads due to use.

Again, another crappy customer service. After going in to cancel my membership on May 2, 2015 I was told it was all taken care of. I knew I would still have to pay the $ 10 but would not be charged any other money. I was given no cancellation paper, just told it was taken care of. HA! The $ 39 overdrew my bank account and cost me $ 35 MORE dollars. The way I figure they owe me $ 74 and I will get it if I have to sit in front of the building or on the street with a sandwich board and picket sign screaming out to everyone to stay away from Planet Fitness and do not believe one thing they say!
Mary Odom
Hazeldell, in Vancouver Washington

Canceling is a pain in the butt. The staff is not friendly and so not helpful. They told us we still have to pay our $ 30 annual fee because we canceled on the 27^th and you have to cancel by the 25^th in order to avoid the fee. They stated it was in our paperwork but refused to produce the document where it states this and it is not available online. So irritating, so glad to be done with this place.

LOVE IT! I was a member at La Fitness and came here as a guest and was convinced. I really love the atmosphere at Planet Fitness. The Hazel Dell location is on the small side but is laid out very nicely. I decided to go with the Black Card Membership (Free tanning, chair massage, water massage bed, 1 guest for free and a good variety of equipment.
The customer service at the Hazel Dell branch is wonderful and I always feel welcome when I go there. The only downside is that the free weights only goes up to 60lbs. I don’t ever plan on getting up to that high but for the gentlemen out there that might be a problem.
I’ve heard that the other Planet Fitness in Vancouver is awful (I have yet to experience that location) but I absolutely love the Hazel Dell crew and will be a long time member!

The procedure for not renewing membership at the end of the year is needlessly complicated. Once I can finally quit, I will not ever join again.

If you’re havin’ weight problems, I feel bad for you son.
I got 99 problems, but fitness ain’t one.
Thanks to Planet Fitness, I’m well on my way to solving (or at least maintaining) one of my biggest problems … my health and weight. Being a foodie has its benefits, but the calories sure do pile up quickly (around my gut). Getting a great rate on a clean gym has been life changing … for the better. Thanks Planet Fitness … and Kimberly P. for the helpful Unilocal review leading us to Planet Fitness.
* $ 100/​year … actually $ 107 with tax
* Usually $ 10/​month for regular unlimited membership
* Open 24 hours a day, 7 days a week
* Unlimited use of all machines and the locker room
* Cleanliness at this location has never been an issue
* Upgrade to a Black membership for $ 20/​mo
* Black membership allows 1 free guest and other locations
The «no lunks» and «no judging» vibe at Planet Fitness is actually true. The diverse ranges of body shapes, work-​out styles, and attitudes are truly accepted. I’ve been impressed how everyone just seems focused on their own work-​out … it doesn’t matter what «level» you are. Basically, the Hazel Dell Planet Fitness is just a relaxed place where you can start and work-​out at your own pace on your own goals for your own health.
We’ve all got 99 problems, but at least fitness doesn’t have to be one at Planet Fitness.

This is the most approachable and non-​intimidating gym I’ve been to. Every age, shape and size is here to get healthier, and the staff is really friendly and helpful. There is a trainer on the floor each time I’ve been there helping with workout plans and walking people through how to work the equipment.
The walls are painted in bright colors which is uplifting on rainy, gray days. There are spray bottles and paper towels available every few feet so that the equipment stays clean… love that. Several overhead TV’s hang above the treadmill area so you can plug headphones in and lose yourself in a show during cardio. There is a 30-​minute total body workout area where you switch machines every time the light above you turns green. There’s an area dedicated solely to working on abs. And if that’s not enough, there’s decent sized free weight corner.
The black membership runs me a little over $ 21 a month and gives me unlimited tanning, access to the hydrotherapy massage tables and massage chairs, plus I can bring a guest with me at no extra charge, whenever I’d like. If you’re in the mood to just get in, workout and get out, the monthly dues are about $ 10.

I really like this gym. Looked at several before joining here. Staff are friendly, nobody bugs you. I have the black card so I can have unlimited hydromassage, also comes with tanning & red light. Good deal.

So far, I like this Planet Fitness location. The front desk people are friendly and helpful. The machines are clean and people who attend the gym know well enough to clean the equipment after they’re done. This just proves that Planet Fitness actually has the supplies on hand to allow gym goers to do this — at my old gym, you were usually wandering around looking for the ONE disinfecting spray bottle they had.
With the PF Black card I can tan — they have about 4 tanning bed rooms with high quality beds. I didn’t care for the hydromassage thing because it’s loud and awkward.
Only dock for the stars is because it IS small, but you get what you pay for I guess.