Norm’s Vacuum & Sewing Machine Repair

We have an Easy-​Flo central vacuum system we bought from Norm’s, We have had few problems with the product but the installation done by Norm’s was shoddy and their service is horrid. If you want to be treated rudely for choosing to do business with someone, go to Norm’s. If you want to get anything resembling customer service, go elsewhere.

These guys rock… so friendly and helpful. I was amazed my embroidery machine was sad, it was having a really hard time. They took me in the back and fixed the problem while I was there, they said the back log on repair is about 6 weeks, but they got me back to stich ing and scheduled a time in Jan, now I can finish up my Christmas gifts. They were so kind and amazing. Thank you.

I spoke with Brian on the phone, who was very patient with my interpretation of what was going on with my Kenmore bagless, beltless upright.
He gave me an accurate pre-​appraisal for two scenarios and encouraged me to bring it in for immediate inspection/​. He relayed the info to his assistant who was on-​site and he promptly dislodge the clog and charged me a very fair price to do so.
Thank you both! It was resolved quickly and fairly, and I was on my way. Thank you so much. I will recommend your service store to anyone that seeks repair service with their sewing or vacs.

If I could give Norm’s zero stars I would. I took my serger to them after getting the run around at another local repair shop and had one of the absolute worst customer service experiences of my life. I have a sewing business and need my machines on a daily basis so when I took it in I wanted to be sure that if it needed any parts they would be ordered immediately even if the machine couldn’t be repaired immediately. So I told them what the other shop had told me was wrong with my machine so that they could order the necessary part. They scoffed at that and said that was not the problem and they would look at the machine in 3 weeks. They ended up having my machine for over 5 MONTHS! To make a long story short, when I went to pick it up they had only tuned it and had failed to fix the original problem (which they must not have noted and it was in deed in need of the part I had mentioned). Then they forgot to order the part… oh, the story goes on and on. And when I finally was able to pick it up they wanted to charge me for both the part and the labor. They didn’t even apologize for the long wait and the fact that I had to make several trips to their store. I was LIVID! I refused to pay for the labor since they had the machine for so long and were so rude and they would not give in for the longest time. PLEASE avoid this place; I can’t tell you how unprofessional they were. If they had tried to make amends I would be singing a different tune.

Stopped in to get some help with a recently purchased Elna sewing machine I got off of craigslist. They got me the parts I needed. May need to stop by for a service since the machine jams a lot.
A note that they are the only authorized Elna dealer/​service center in the metro area (there’s another store in Salem that is too). They also carry some Juki machines too.