Mackin’s E Vancouver Auto Body

All I. An say it’s the past reviews don’t make sense !
Today my hubby picked up my car and it was great. They fixed it great and on top they cleaned it so well so I’m super happy they kept us informed really well and I was super worried about it. But I’m so happy

New cars have a air deflector in the front and rear wheel wheels. After I took my car to Mackin’s I thought something was missing. Multiple emails to the person managing my fix there was responded with «It’s all good» or «fixed» and such.
3 months later. I find a car just like mine and it looked different. I spend hours looking it up and sure enough, front side air deflectors, required by the manufacturer, not installed.
I have my insurance and their management involved now. I question everything they do. Keep in mind they got the engine wrong, the exhaust wrong, and now the body wrong.
They had 3 jobs. Body, engine, and exhaust. All three have been sent out because the work is shoddy.
I’ll meet with their management Let’s see if they are any good The way I look at it fixing everything is below expectations.
To just meet my expectations, they need to fix everything and show me, plus compensate for all the time I spent.
To exceed it, they have to do more. Fixing all the problem is just what they should have done 4 months ago.
Again — if you like your car, don’t take it to Mackin’s.

I had extensive damage to a two month old car a year ago. Mackin did a fair job, not excellent as one would expect on a new car. The hood did not fit like the factory and the new paint scratched much easier than the factory paint. I went back recently to let them know they left the rubber trunk liner out. I just noticed it now because I keep my extra floor mats in the trunk which blocked the view of where the mat would be. Needless to say, they would have no part of my claim, even though I have done business with them for over ten years. I told them they ought to take my word for the missing mat. Then the manager interjected himself into the conversation and was extremely rude. Whenever I tried to repeat the details to him, he said ‘it doesn’t matter.’ I started to say I am a long time customer, but he cut me off and said again ‘it doesn’t matter.’
Fortunately there are better shops in town, as this will be the last time I or anyone in our family will use their services.

Took a vehicle here for an estimate to fix the scratch damage on the right side. Good thing I shopped around — at $ 1,600 it was the absolute highest estimate of the four body shops I went to, so I wasn’t planning on getting it fixed here. However, later we had an insurance claim for an unrelated damage and the insurance company directed us go to this location. So besides working on the insurance claim, they re-​estimated the earlier mentioned damage at $ 1,200 (albeit, verbally) and I was ready to do it, but when I called to make an appointment, they told me that they had already looked in the file and saw that it was quoted earlier at $ 1,600, so they rescinded the verbal quote! Talk about «bait-​and-​switch» tactics! I thought it was very unprofessional, but I’ll let you judge for yourself. When I let the customer service person know about this experience of mine, instead of listening, she immediately started redirecting me to the person who did the quote. She must like to only listen to good news. On another note, the insurance-​covered damage was only going to take a couple of days. I dropped the car off on Sunday, but Wednesday came and no one called me to say it was ready and then they shut down on Thursday for Christmas holidays. Even on Monday after the holidays, no one called first thing in the morning, although the car was ready as I found out having gone there to pick it up. Poor communication all around!

I had several scratches on a rear fender and took my car in for an estimate. This was not on an insurance claim. They quoted me $ 1000 as they said they would have to paint a huge section of my car. I was shocked at their quote.
I was referred to another body shop that buffed out the scratches in 30 minutes time for a much cheaper price.

First time walking in, had a horrible experience took about 30 minutes for someone to come to me before they got to me they talk to the person that came in after me
Then after my claim was file they prolong it a few days, because the order the wrong parts and also there was to staff members that didn’t show up which cause of that my truck sat in the body shop instead of being paint
This is also the top rating on my Insurance people to go through so far not so good we will see in a couple of days

Incredibly frustrated with Makin’s Auto body– this is the second and last time they have done repair work for me. The first time, it was a very easy process and I was very happy with them– so when I was in need for some repair work to my car, it was a no brainer to me to use them again, against my husbands wishes. (I should have listened to him this time) They promote all work comes with a life time warranty, apparently this is NOT the case, a certain percentage, is not covered and this was disclosed to me after they began taking my car apart for the repair. I was then told last week, they have stopped working on my car and have contacted Allstate about some after market parts that were a part of my car that were no longer available for replacement, since this needed to be taken off for correct repair. I was then told they would contact me on Tuesday to let me know how Allstate would like to handle the claim– I received a text this morning, saying that my car should be ready for pick up by 5 today, being a bit puzzled since they told me last week they needed to figure out how to proceed correctly– I called them they told me the shop decided to go ahead and complete the repairs– and they would not warrant the paint since they were not able to prep the car correctly. When I called Allstate they told me they are sending Mackin’s a check for over the requested amount because they need to repair the car correctly and it would require additional time. When I asked Mackin’s about this they told me they had incurred some additional shop time covering the part that should have been removed then re-​installed. I trusted Mackin’s to know what they were doing before taking my car apart, or I would have taken my car to another shop– I feel like Makin’s is blaming Allstate for not noticing these aftermarket parts– and Allstate is blaming Makin’s. All I asked for was my car to be repaired back to the pre-​loss condition, and to offer the warranty to me just like they have promoted from the beginning.
The information below comes right off Makin’s website–
The Mackin’s Difference:
With over 65 years in business we know how to take care of you properly.
All auto body repairs come with a lifetime warranty.
We work with all insurance companies and handle the insurance claim.
Free Estimates! Click Here to schedule an appointment.
8 Convenient Locations in the Portland/​SW Washington Area
When your family’s safety depends on the job being done right the first time, why go anywhere else?

I came in for an estimate, and was told it was a quick fix and they could do it RIGHT NOW! They fixed the problem within just a few minutes. Great customer service. I will be back!

In my very recent experience, they did a great job of replacing my bumpers and headlights. My car looks right and they completed the work before time. 1 Star less for forgetting about my drop-​off time.

My review is based entirely on their customer service. We interacted with 3 staff members and were treated either unfriendly or just downright rude. We were sent here by our insurance company and they seemed very annoyed with our business. We have informed our insurance they need to stop referring people here. Not sure what their problems are, but would not return here for further services.

My son had someone back into him when he was waiting to fuel up. You know how people cannot wait for the person in front to finish, they back up and then go around? Yeah, a big truck crunched into a small Honda coupe. Not a good idea– the hitch put a nice hole in the front end, and the estimate said it needed to be replaced.
We took the car in and were told about three days. We got regular texts letting us know how it was going, and then were told it was ready the next day. EARLY! Love it.
We picked up a car that looks amazing, and was cleaned inside and out. We were treated courteously, respectfully, everything was well explained, we were offered refreshments when we were there, and got a wonderful looking new bumper. Would make this my first stop if I ever needed body work done.

So, I crashed my car.
Yep, dumb moment, wasn’t paying attention, and smashed the front end /​side pretty good on my car. Got it towed to Mackin’s for auto body work.
A MONTH AND A WEEK LATER, I got my car back.
Let me repeat: a month. And a week. That’s ~30 + 7 days.
Now, I wouldn’t write this review simply because of this. I didn’t think the accident was too terribly bad but I’m not a mechanic so I don’t really know.
What I am writing about is how when I brought it in initially, they estimated that repairs would take a week to a week and a half. Well, that time came and went… got a call, «Waiting on parts, it’ll be another week.» Another week goes by, «Waiting on parts. We’ll have it done in a week.» Another week, «Waiting on parts. We’ll have it done in a week.»
I mean, my god! By the third time the estimated completion was pushed back, my automobile insurance company couldn’t cover my loaner anymore so I was pretty much stuck without a car.
I will say that the two individuals I worked with provided pretty good customer service. At least they called and let me know what was up. The end result looks good for the car as well. So far, no problems.
So, I’m definitely not «A-​OK» with this shop (3 star description) so I’m giving two stars. Lesson: if you’re going to give an estimate of when a car might be completed, it’s best to overestimate and not underestimate.

Horrible customer service, no follow through. I was told by Mackins they would send the estimate to my insurance adjuster on Monday by Thursday my adjuster called and asked where the estimate was. Mackins never sent it in like they said they would. Left me hanging. I went to another shop Cadelas Cascade and they took care of me quick and efficient. I let Makins know I would not be using them, they never apologized. They had a «I could care less attitude toward me». I would not recommend Makins to a friend.