Kadel’s Auto Body

Multiple issues:
1) I never received one single update status regarding my vehicle via email as promised. I had to call daily to get a status update on my car. When I would call for an update, the receptionist would not have an answer, therefore transferring me to someone who would know that status of my vehicle, only to get a voicemail. When I got a call back, I was always told that my vehicle could probably be done the next working day (I was told this 4 times while my car was at Kadel’s) and I would get a call/​email in the morning to verify that. Still not call/​email. I called Wednesday, they said it would be completed Thursday; I called Thursday, I was told Monday; I called Monday and was told Tuesday; I called Tuesday during closing and was told Wednesday. 5 days after the promised finished date.
2) Nothing was ever on time. When I came in at my scheduled appointment time for the estimate, I had to wait over 20 minutes before an estimator could get to me. When I made the appointment to have my car repaired two weeks later; I showed up at the SCHEDULED time, and there was no record of my car being scheduled for the repair. I had give my printed confirmation to the receptionist to show that I was there at the correct time; having to wait 30 minutes to give them the keys. I was promised my car would take 2 and half, 3 days of work tops… I received my vehicle on day 8.
3) Also, the initial estimate was around $ 500. When I picked my car up, over a week after the promised finished date the total repair cost to my surprise was close to $ 2,000. Though insurance was covering the cost, I did not feel it was honest work. It is MY vehicle, and I feel this company was not honest, nor upfront about the time it would take to complete the work on my vehicle nor the cost and estimated damage.
Overall, I feel that this company was looking to get the money for my vehicle and not at all concerned about the vehicle owner and customer experience. Next time, I will take my business elsewhere where I feel the employees will work hard to get the job done, and will be honest and upfront. The lack of communication, and surprise of expense in the end made me feel as though this company had something to hide. I do not feel my money was well spent, plan to inform my insurance, and will NEVER recommend anyone take their business to Kadel’s Auto Body in Orchards.

I had to take my car in for damage from road debris. They worked directly with my insurance company and the rental car company and coordinated everything, it was awesome. I had also messed my hood up with some bad cleaning products and they totally buffed everything out for me, way above and beyond. good service is no longer normal and it was really great to get excellent service! thanks for the awesome job :)

Have used Alpine in the past and was satisfied. Last experience was not great. Don’t know if it’s the change in ownership to Kadel or what. Took my car to another local shop and got a lower estimate for more work.