Jiffy Lube

This was my first time to Jiffy Lube and it will be my last. As soon as I pulled up the technician approached my vehicle and asked me how could he help me today. I explained to him that I wanted to get my oil changed in my 2012 Toyota Tacoma truck. He then proceeds to tell me that he needs to put synthetic oil in my truck because that is what the manufacturer requires otherwise it will void my warranty. I told him that’s funny I’ve always taken my truck to the dealership and they always gave me an option. So I told him no just put the regular oil. He then pulls my truck into the service area and tells me he was going to do a safety inspection. He then comes to get me to go over his findings. He tells me that my radiator cap needs to be replaced because it’s not holding the proper poundage of pressure then he tells me that my battery is not charging up to the fullest and that I should replace my battery. Our truck is 3 years old. He then tells me that the radiator cap and battery life is usually 3 – 5 years. I told him I will take it to be the dealer to see what they can do about it. He tells me to go get a quote from the dealer and come back because they can probably beat their price by 50%. Such scam artists!

Extremely fast and polite staff, my oil was changed and ready in 15 minutes. I went with the signature service oil change and they automatically gave me a$ 5 off coupon. They also checked my lights and windshield wiper blades, vacuumed the inside, and checked the air filter, weren’t pushy but did offer some recommendations. They were servicing other clients but still weren’t «too busy» to answer my questions. Thanks for making this easy!

The gift that keeps giving
I called ahead and had a very nice exchange with the gentleman who answered the phone– he went above and beyond to give me directions to their location at the end of the call. I arrived and my car went right into a bay.
I had planned on choosing the cheap option for my oil change, but received a coupon for $ 5 off when I signed into their wifi in the waiting room (check the pic on. the demising wall for the pw). The requirement for the discount was I had to choose the premium option for my oil change; with tax, it was $ 36 and change. The premium option was an upsell that included window washing and interior vacuuming.
Although the windows weren’t cleaned like they were supposed to have been, overall everything seemed to be okay until I left. I was two blocks away when I realized someone had smeared oil/​black grease on the fabric area of my car ceiling (just above the visor). How do I get that off the ceiling? I believe the answer is, I don’t. Clearly, this oil change is one that I’ll never forget. Thanks guys!

I now know that Jiffy lube on 165^th is by far the worst automotive service establishment I have ever visited. I bought the 24.99 oil change service and wound up paying $ 39.00. Even taking tax into consideration there is still 12.00 or so charged to my card for absolutely nothing. The technician under my truck said he checked all of the fluid levels in both differentials, transfer case, and my manual transmission, This is BS because I was right there watching him do the oil filter and visually look for leaks and write this on his clip board. There is know way he could have taken out all of the fill plugs while spending all of his time under the motor. Throughout the entire process one of their sales guys was trying to sell me every service the book at ridicules prices. I was told I was low on coolant when I paid the bill. When I asked if he topped it off he said no my coolant was dirty and needed to be changed and coolant was too expensive to add for my service. What a joke !!! Oil can Henery’s is more expensive but so worth it.

$ 23.95 Oil Change turned into $ 34.99. Tried to upsell me on everything. Showed me barely dirty air filter. If I wanted any of fluids checked it was $ 34.99. Stuff I get done for included price everywhere else. Pushy Pushy. At least they got oil in it, I hope. Go somewhere else that wants your business. Rip Off.

I sent my 17 year old son to have an oil change here not only did they rip him off by charging him for things that he didn’t even need or get but they forgot to put the oil in his vehicle. I can’t even explain how mad I was so I’m going to keep this short and sweet they have one job change the oil in a vehicle that means putting new oil in the vehicle after they take the old one out it’s there only job and they didn’t even do that

A few weeks ago we visited this Jiffy Lube to get an oil change. This particular Jiffy Lube had become our favorite because anytime we have been to this Jiffy Lube we have been treated well and very professionally. This time, unfortunately, we had a bad experience. There was a particular fellow that, from the beginning, we could tell just wasn’t that «into» his job. But what really upset us the most was at the end when he got into our vehicle (and why do they have to get into our vehicle, why can’t we drive it out like we drive it in?) he didn’t clean off his hands which were full of grease and both new and old motor oil which he then left all over the interior of the vehicle, where ever he touched, including our brand new steering wheel cover. We had motor oil (black oil and new oil) on the steering wheel, on the interior door handle/​arm rest, exterior door handle and gear shift. Even after cleaning the oil off of the steering wheel cover, my hands still smell like motor oil after driving the vehicle for a little while. This is ridiculous and should be one of the most basic things covered by ‘How to treat the property of others’. I wonder what the lady that was next in line thought about that sort of treatment… she had one of those luxury vehicles. Completely unprofessional, just like the guy in the pit that was texting on his phone. Somebody needs to take care of this.

I have been going to this Jiffy Lube in Fishers Landing for many years. I won’t be going back. It has become harder and harder to get a basic oil change. No matter how clearly I say «just an oil change», they open other things and mess with things they don’t have permission to mess with, then try to sell me things I don’t need.
What has pushed me over the edge to deciding not to go back is this: The last two times I have been there, requesting a basic oil change, they told me they were too busy, and could not get to my car for a long time. Jiffy Lube advertises a «no coupon $ 19.95» oil change, but I don’t believe they actually honor that.
I have multiple cars and drivers in my household. We will go somewhere else in the future.
PS They usually do a good job on oil changes, but do not let them try to repair a rock chip in your windshield They tried, and failed, to repair a chip in my windshield. Also, the mechanical tool they use left a little trail of tiny new chips in the glass around the hole they were trying to repair.

Very fast, full team works on the car. They do go though additional services, but not pushy. Very thorough.

I have been here a couple of times and every time I come in I get great service. These guys are awesome!