iQ Credit Union

Not even worth one star. Absolutely the worst excuse for a credit union in the world. Customer service is atrocious. DO NOT BANK HERE.

The worst bank ever! I have shared banking and was treated so bad. This bank banned me from EVERY IQ Credit Union because I was harassed and I spoke out. I am a grandmother of three and have never been treated like this ANYWHERE let alone a bank. I am happy that this happened before I opened an account. One of the branches is closer to our new house. Banning a little olé grandma. Shame on you! All I wanted was someone there to say they were sorry about what happened to me. Twin Star Credit Union helped me and was so nice. I don’t like kiosks. I want to be helped by a real human being. If we change banks it will be with Twin Star. They treated me like they wanted my business. AND NO KIOSK!!!

This is a great CU! Adrianna is fantastic! When she left the service slipped a little now that she’s back things are dialed in nicely.

***Since writing this review 9 months ago, I have seen a drastic improvement in service.
Let’s be honest: No one likes hanging out in a bank or credit union. It ranks up there with going to the post office, the DMV, and the dentist; we do it because we need to. With online banking becoming more prevalent, most of us find ourselves going in to banks and credit unions much less frequently; however, when we do find ourselves in need of the services a bank or credit union can provide at the brick and mortar level, we need efficiency.
This branch of iQ has always been friendly. My only complaint about this credit union is that the wait is invariably longer than expected, because they appear to be constantly understaffed. I’ve seen ellers engage in longer-​than-​necessary conversations and sales pitches with customers, rather than shifting them to customers service representatives, so they can complete the relatively straight forward transactions, and move customers out the door quickly and efficiently. I don’t know if this is a cultural problem, or an infrastructure problem within the organization, but it is a problem which needs to be fixed.
When I am standing in a long line 8 persons deep, I don’t want to stand still for 15 minutes while the only teller working is talking to a customer about website problems or the benefits an iQ checking account can provide; I want to make my loan payment and get back to work.
iQ needs to acknowledge that our time is every bit as valuable as theirs. There will be plenty of opportunities for marketing and sales pitches later, when we return to your branch to apply for a loan or open up a new account, because it was friendly, fast, and efficient. Give your customer service representatives more support, and set an intention about a reasonable time frame for a customer to stand in line.